Macys Complaints and Reviews

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Macys
Main address: PO Box 8113 45040 Mason Ohio
1 (800) 659-6229, ,
  • 603+9 mobile complaints
  • $190K claimed losses
  • $313 average
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  • 4 hours ago
  • Customer Service
  • Germantown, Maryland
  • Customer Service
  • 3

Went to Macy's in Germantown MD today to buy some kitchenware. I had just spent $150 with them online a week previously but apparently online you cant use store credit which I had on a store gift card. So went to use it at the store and they said that the data was unavailable for my store gift card. They told me I had to call the number on the back of the card. Then they did that themselves, but... Read more

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  • 12 hours ago
  • Household Services
  • Online Shopping Experience
  • 5

I placed my online order at 11:42, the payment method was a macy's gift card and it would be picked up in the store. I head out to lunch and at 12:14 p.m. I get a phone call from them, but I was out and did not get the phone. At 12:22 I get an email that my order is cancelled, the voice mail message had said to call back and provide a different order number than the one in my email. When I... Read more

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  • 16 hours ago
  • Supermarkets and Malls
  • 5

I interviewed at my local Macy's for a job in receiving in August 2014. It has been over a month and I have worked according to their website for employees an average of 5.41 hours a week. The manager told me quite frankly that she does not know how to work a smart phone or computer and is afraid of them, so hours are never posted. The store is still hiring. Initially, I would have been happy... Read more

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  • Sep 13
  • Supermarkets and Malls
  • West Sacramento, California
  • Due Date Change
  • 2
  • 2
  • 12

I've never seen a company that has worse billing practices than Macy's. Last month I made a payment after the due date, so I was charged another $50, which I paid. Well, when I go to make this month payment, it's double my normal payment. Remember, I've already made my normal payment AND made the late fee payment, I should be current right? Then why does the amount due show nearly double...... Read more

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  • Sep 12
  • Supermarkets and Malls
  • Chicago, Illinois
  • Employees
  • 13

Macy's on state street has to be the worst ever. Lazy *** people in HR who don't wanna help with anything but sit on their ***. Like, why are you even working here? Not to mention some of the managers talk to their employees as if they're a baby in special needs. They also love hiring thugs & criminals, they don't do background checks. Anyone can get hired. Managers love making false... Read more

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  • Sep 10
  • Supermarkets and Malls
  • Buford, Georgia
  • Unaccepted Coupon
  • 21

I went to Macy's with my 20% off coupon and bought my daughter over $175 worth of maternity cloths. I gave the cashier the coupon and she said I could not use it as it was in the exclusions listed on the back of the card. I told her it didn't say anything about maternity cloths on the back of the coupon. She then pointed out "selected Licensed Departments". Well I guess Licensed wear items is... Read more

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  • Sep 09
  • Online Shopping
  • Cancelled Order
  • 1
  • 1
  • 21

I tried ordering a Ralph Lauren shirt that was on sale from Macy's online. I put my order through and they charged my card right away. I waited for the item to ship out for 3 days. On the third day, I got an email from Macy's saying that my order was cancelled because they didn't have the item in stock. They didn't apologize for the mix-up. They didn't offer a "make it right" coupon. ... Read more

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  • Sep 07
  • Luxury / Jewelry
  • Employees Treatment
  • 2
  • 2
  • 28

From the first day I started working they threw me to the wolves. They didn't train me on anything properly and I have been yelled at numerous times by my fellow employees for not doing it right. How can they assume that without training me I will reach my sales goals and credit accounts. One woman I work with in the handbag department, claimed that I was a show off and that I was ignorant. She... Read more

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  • Sep 04
  • Advertisements and Cons
  • Contribution To Thanks For Sharing
  • 34

I get all these 15% to 20% off bonus cards in the mail, and high tail up to Macy's to use them on a couple purchases......better read the really small print about all the exclusion before you go! After the LIST goes on and on, you realize there isn't a stinking thing you can use them for. I only bought two items, and had to pay full price, so I threw them in the trash when I got home. Keep... Read more

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  • Sep 03
  • Supermarkets and Malls
  • Wapello, Iowa
  • Rude Service
  • 22

Went to Peoria I'll store to return jeans that were placed on my Macy's card.... My daughter had worn twice and they kept stretching out.... Macy's policy is if not happy can be returned.. Was told by manager that since no tags I needed to bring in statement .... That was loss preventions new policy... Why does policy on register state something else? Associate was very rude and stated that I... Read more

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