Macys Complaints and Reviews

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Main address: PO Box 8113 45040 Mason Ohio
1 (800) 659-6229, ,
  • 628+15 mobile complaints
  • $210K claimed losses
  • $334 average
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  • 10 minutes ago
  • Customer Service
  • Pompano Beach, Florida
  • Store Credit
  • 1

They don't send out e-mail statements or notices to "remind you of payments due, even if you are an online only customer - at least they didn't for me. Saved $30 on a purchase when I set it up, but since then they reduced my credit line to $100 since I don't use it very often, and screwed up my credit by dinging for a late payment when I didn't even get a bill from them! Stay away from them... Read more

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  • 2 days ago
  • Footwear and Clothing
  • Payment Report
  • 6

I received a November 08, 2014 letter from their collections department on November 14, 2014, requesting I contact them to ensure my good credit won't be harmed. I called the next day after paying my balance; however, Macy's had already contacted the various credit agency's prior to receiving the letter, which indicated a payment was due by December 7, 2014. My credit score lowered by over 100... Read more

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  • Nov 22
  • Supermarkets and Malls
  • West Chester, Pennsylvania
  • Credit Card
  • 1
  • 1
  • 19

I have had a Macy's credit card for over 20 + years. Have had some health and family issues for 4 years and have not been out shopping. I went in today to charge $150.00 with the holidays coming up, and was told I had to speak with the credit dept on the phone. The credit department said my limit was reduced to $100.00 due to non use. This is not the Macy's I loved. The sales ladies did feel... Read more

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  • Nov 21
  • Supermarkets and Malls
  • Stamford, Connecticut
  • Charge
  • 16

Macy's has the worst customer service. I made a $60 purchase and called 3 months after wondering why I had not received a bill. When I called customer service told me that they had applied another $60 fee . In addition, a few weeks later I was looking to purchase a house and as a result of Macy's not delivering my bill, my credit score went down. Called Macy's to see if they can remove it, the... Read more

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  • Nov 20
  • Supermarkets and Malls
  • Disabled Employee Treatment
  • 18

Although Macy's claims to be a charitable organization, Macy's could care less about making sure their employees with disabilities are treated properly. Macy's would rather harass & retaliate against their employees with disabilities instead. They want these employees to go crawl into a hole because they are 2nd class citizens.Speaking for employees with disabilities, I've witnessed several... Read more

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  • Nov 18
  • Furniture and Decor
  • Eugene, Oregon
  • Couch
  • 29

On 8/8/14 my husband and I purchased a sofa from Macys. Because we were offered an extra $100 discount if we opened an account, we did. This was to be a joint account, but sales person set it up as my husband only, even after I tendered a $500 deposit. Macys assured me that this couch was available in their warehouse. Several days later, I WAS INFORMED THAT THE COUCH WAS ON BACK-ORDER. The couch... Read more

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  • Nov 12
  • Supermarkets and Malls
  • Aspen, Colorado
  • Gift Card
  • 2
  • 2
  • 33

I received a Macy's gift card from a woman who's mother I took care of. I tried to use it online and it didn't work. I called the gift card line to check the balance and the system kept saying my gift card number was not recognized. This is an unbelievable ripoff! If Macy's does not make this card "good" when I talk to a warm person on the phone tomorrow, I'm DONE with them & will be... Read more

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  • Nov 10
  • Footwear and Clothing
  • New York, New York
  • Shoes
  • 62

My husband and I visited Macy's at West 34th, NYC. We both tried shoes and found pairs that we liked. I asked to pay for both, since our credit cards are foreign and has a transaction cost. We were told that this was not possible. The guy stated that we must understand that this is unfair to staff, since we had asked different persons to get shoes for us. Thus, they should each get credit for our... Read more

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  • From mobile
  • Macys
  • Nov 07
  • by anonymous
  • #555231

Macy's store level customer service is a joke. 1) the staff ignore the customers unless they are they are trying to sell you their credit card 2) Sanitation area is always filthy 3)Spraying fragrance on you (headache city) 4) and lastly, train your staff to stop being jaded, not everyone steals! #nevershoppingatamacysstore #fyourcredicard Add comment


  • Nov 07
  • Landscaping and Gardening
  • Loretto, Pennsylvania
  • Lawn Furniture
  • 59

Ordered over $4,000 worth of outdoor lawn furniture on July 4. Was given deliver date of Aug 16. That date came and went with no furniture. About a week later we called back and got another date. They did show up, but 3 pieces were missing. I called Macy's and they blamed it on the shipping company "Home Direct". I worked with a very nice supervisor from Home Direct. Low and behold, Macy's... Read more

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