Macys Complaints and Reviews

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Main address: PO Box 8113 45040 Mason Ohio
1 (800) 659-6229, ,
  • 615+11 mobile complaints
  • $210K claimed losses
  • $332 average
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  • 2 days ago
  • Footwear and Clothing
  • Holland, Michigan
  • Shoes Order
  • 12
Macys - Review about Shoes Order from Holland, Michigan
1 of 2

Terrible terrible terrible will never shop at Macy's ever again, and apparently if your cash paying customer you're worthless at the store! I paid over $100 for a pair of shoes and unfortunately I missed placed my receipt, because of this and because the store no longer has the shoes, I am not able to get credit for my shoes nor will the store order the shoes in the correct size! They offended me... Read more

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  • From mobile
  • Macys
  • Oct 19
  • by anonymous
  • #548161

Bought sofa and love seat at Macy's and cushions collapsed after 6 weeks, Macy's sent another new couch and the same thing happened. Very poor quality. Luckily we bought it at Macy's, they do stand by there products Add comment


  • Oct 16
  • Furniture and Decor
  • Clearwater, Florida
  • Miserable Experience
  • 38

I literally have NEVER had such a miserable experience as I have had since we were *** enough to spend $12,000+ in furniture in the past few months. (Not to mention we just got married - we registered with Macy's and bought all of our household items there - so that amount is actually north of $20,000.) First we were lied to about what was in stock vs what wasn't by our sales person (her name is... Read more

Was this review helpful? 5 0


  • Oct 16
  • Footwear and Clothing
  • Clothes Return
  • 21

"Hello, I used to love shopping @ until recently I had to return some items by mail and got a huge problem with that and no help at all from customer services. I purchased tahari,coat, and paid with my master gift card which i throw away after the card was empty and lauren ralph lauren,pants and paid with my debit card,later I closed my account at the bank and didnt have this card more... Read more

Was this review helpful? 1 0


  • Oct 15
  • Furniture and Decor
  • Low Quality Mattress
  • 1
  • 1
  • 13

"Worrynomore" is a rip off! I was told I'd receive a new mattress pad every year. NOT! They now tell me that's not the deal. But in fact if I wash the pad and it tears,or get something on the bed and call in time they would cover it...maybe. Keep your receipts!!! Macy's has tried at every turn to keep from honouring their advertising for this mattress set, but I kept every receipt. I will... Read more

Was this review helpful? 1 0

Worst shopping experience if my life !!!!! Mattresses never delivered after throwing my des out , taking off work , drivers unable to be located. Reschedule date week out, driver repeats Mia. Aweful. Sleeping on floor. Aweful ! No sale worth Add comment


  • Oct 12
  • Advertisements and Cons
  • Gift Cards
  • 1
  • 1
  • 16

I've returned items twice to Macy's by mail in the last two months and on both occasions they sent me a gift card instead of refunding my original form of payment which was a credit card. I called and they said they would credit my card but they never did. It's hard to believe that a store like Macy's would stoop to such unethical business practices. If you shop with them and need to return an... Read more

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  • Oct 09
  • Online Shopping
  • New Chicago, Indiana
  • Baby Wear
  • 15

Placed an online order for baby wear, Macys confirmed order with wrong zip code, called to correct and was told it had been done, only to realize on delivery day, that package was not fedexed as they said, but also sent by USPS. no package has arrived for this baby, called macys, to be told to call fedex, if macys can't honor online orders, that needs to be specified, and that includes making... Read more

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  • Oct 09
  • Supermarkets and Malls
  • Ring Refund
  • 27

I was at my bank today to refinance my property and I was told my credit score has dropped by 100 points. I looked at my credit report and on there showed I owe Macy's $1.600 and I have been late 180 days. I purchased a ring from Macy's a few months ago and the sales person told me that I will get a discount if I open an account so I did and the ring came to $986 or a number close to it. I... Read more

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  • Oct 02
  • Supermarkets and Malls
  • California, United States
  • Misleading Advertisement
  • 22

I attempted to order Lucky Shoes per the Macys magazine and special sale two separate times today. Both times, gave up after being completely frustrated, First, the person did not know about the special sale and tried to overcharge me. The Macys magazine said you could pick up the shoes at your local store - he said that was in error. Not only could they not speak good English, they... Read more

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