Submit ›
or
2.1 Based on 177 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Product 3
    • Quality of products 3
    • Selection 3
  • Customers don't like
    • Poor customer service 27
    • Customer service 20
    • Billing and customer service 10

100% FULL

Macys - Robbed by Macy's
1 of 2

I am reading all of the other similar reviews and feeling like a fool for shopping at Macy's online. I am having the same problem as many reviewers - ordered online, paid by paypal, returned merchandise to the store 2 weeks ago(!!!!!!), have paper receipts in hand proving that I am due a refund - REFUND NOWHERE TO BE FOUND!!! Macy's says they've issued it. PayPal does not show it. Bank does not show it. After MANY-MANY calls to Macy's and... Read more

Was this review helpful? 0 0

This is a horrible company to work for, especially in Vernon Hills, IL. I was a good employee who had worked for the company in Boston, Denver, and then transferred to the Vernon Hills Store in Illinois after three years of working for the company. The store was disorganized and chaotic and you never got breaks. The managers would not let you take a break and would yell at you if you wanted one. I was yelled at and worked beyond any realm of... Read more

Was this review helpful? 0 0

They no longer hire for Customer Service. The store in the Orchard in Westminster has hired many immigrants who bend the rules and promotions to their beliefs and way of thinking. In particular the Russian decent employee's. I have dropped my intended purchases at the feet of a Manager more than once when they try to tell me that the signage is wrong or that I misunderstood the sale (same sales they have had for years - longer than they have... Read more

Was this review helpful? 0 0

Called customer service to obtain maximum discount available for order of over $800. that I was unable to access with the "online order service". On the phone for over 1 hour with customer service, then after verifying full name, full acct #, last 4 of SS#, billing address, shipping address, previous orders placed, etc...they STILL wanted to pass me to the account verification "people" and ask me ADDITIONAL questions on info found under public... Read more

Was this review helpful? 0 1

I went to the Lancome counter at Macy's Lakeside Mall and said that I wanted to purchase something before the promotion ended. There was a promotion that if one bought $35 worth of merchandise they received a gift set. The lady at the counter named Samira, knew that I was already interested in purchasing something. Although she did not have any other customers, she didn't help us find anything. I had to read the promotion, and even request... Read more

Was this review helpful? 0 1

I just cancelled my Macy's card because of the following: 1. The call center is in India 2. You cannot use a coupon with a $ off card that is sent to you as a "Friends and Family" package 3. Received a $30 promotional coupon and could not use it on line and then it expired (5 days to use it). 4. Paid off my card and then received a $2.88 bill - not cool! 5. Has ads saying they'll help Veterans, maybe Veterans can use a job at a call center -... Read more

Was this review helpful? 0 0

Absolute HORRIBLE EXPERIENCE!!!! Buyer beware, their furniture is cheap and not built well. We've had broken furniture delivered to us now twice, and now have to reorder a third time to get this right. On top of the issues with broken furniture, we've been misinformed on a number of occasions about the promotion we bought into, being told that no minimum payments were due, etc. Only to find out that isn't the case and that payments were in... Read more

Was this review helpful? 0 0

I regret to wrıte another negative review about Macys even after a year.I returned my International order to Macys borderfree the address they provided at my own expense.It was delivered to borderfree on April 27th which can be tracked on line . It will be a month soon. Macys is asking me to wait. Borderfree is not replying.I e mailed them asking the name of the person in charge. No replies.Macys is e mailing me they are sorry and ask me to... Read more

Was this review helpful? 1 0

I've worked for Macy's for nearly a year, and have to say I'm incredibly unimpressed with their payroll department. I've been meticulously tracking my commission sales, and it's a good thing, because two paychecks have been off by a considerable amount. Also, it takes forever for the AST department to get back to you regarding work orders. With the paycheck issues, incompetent office people, and no guaranteed hours as an on call, Macy's... Read more

Was this review helpful? 0 0

My husband bought my engagement/wedding ring at Macy's. They ring was on sale and seemed like an exceptional deal especially for a buyer who has no idea what quality jewelry should look like. My experience has been horrible. Not only was there a cloudy spot in the ring, the diamond has fallen out 3x and I have only had it for a year! Luckily I didn't lose the diamond because I am sure they won't replace it even with their extended warranty... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Macys.
Filing a new complaint about
×