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  • Customers like
    • Product3
    • Quality of item2
    • Selection1
  • Customers don't like
    • Poor customer service24
    • Staff9
    • False advertising of stock7

  • 1 day ago
  • Supermarkets and Malls
  • Gloucester City, New Jersey
  • 5
  • REVIEW RATING 4/5

I went in store to purchase shoes for my wedding. I tried on a pair that were on display in my size and loved them. Turns out the only pair left in store was the display pair. They were super dirty and didn't look that great. So the sales person said that could order me a new pair and have it shipped to my home. I would just need to pay extra shipping to ensure that they arrived in time. Once i... Read more

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  • 1 day ago
  • Online Shopping
  • Returns
  • 5
  • REVIEW RATING 4/5

I purchased some items through the Macy’s site on May 15. Unfortunately I had to return some clothing since it did not fit properly. I decided to utilize the "free and easy" online returns on June 11. Without any issues, I used the site to click on what needed to be returned and it generated a UPS label for me to use. A month later I still had not received any information regarding the returns... Read more

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  • 2 days ago
  • Customer Service
  • Victorville, California
  • Service
  • 6
  • REVIEW RATING 4/5

I would give a 1/4 star if possible. This has nothing to do with their merchandise more so than their credit department. Always had used a 3rd party paying site (mycheckfree.com) and apparently without my knowledge automatically stopped several vendor's paper statements from being sent and only email notification on amounts due. Would NEVER opt for this, for too many emails with spam and etc.... Read more

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  • Jul 27
  • Supermarkets and Malls
  • Atlanta, Georgia
  • 10
  • REVIEW RATING 4/5

On July 12,2015 I placed a clothing order on line.Part 1 was delivered to my residence by Fed Ex with no problem.Parts 2 & 3 were delivered to the post office by UPS and were refused by the post office as undeliverable.A couple of days later I contacted Ali at Macy's Customer Service. She said she would resend Parts 2 & 3.I waited several days and nothing was delivered.I then contacted... Read more

Was this review helpful? 0 0

  • Jul 27
  • Customer Service
  • Non Stop Collection Calls
  • 10
  • REVIEW RATING 4/5

I am behind on a payment on my card. I set a payment up on line. It didn't go through..I don't know why, it just disappeared. So I get a collection call every 3 hours from India. Hard to hear with broken English!! I tell her I have scheduled my payment in full of my card and to cancel my Macy's card I no longer want it. She gets mad that I can't make a payment today and is turning it over... Read more

Was this review helpful? 1 0

  • Jul 26
  • Online Shopping
  • Hillsborough Township, New Jersey
  • 22
  • REVIEW RATING 4/5

I order a $23.00 clearance necklace and received a $500+ Movado watch in the mail ( with a receipt showing the name and address of the person who actually ordered it. Is that a privacy issue?). I was honest and called Macy's and told them what happened. They emailed a return ship label and told me they would resend my necklace. Guess what? They got back their watch and did NOT send me my necklace... Read more

Was this review helpful? 1 0

  • Jul 26
  • Supermarkets and Malls
  • Sacramento, California
  • 17
  • REVIEW RATING 4/5

july 7th in the a.m.I arrived at Macy's Arden fair in sacramento to purchase clothing. There were 3 staff working that area who never made eye contact with me although I was seaching desperately to find and match my combo cubavera shirts and pants. Shortly after a store manager came thru greeted me and left. Only when I was at check out counter was I noticed. No greetings just gruffly "are you... Read more

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  • From mobile
  • Macys
  • Jul 22
  • by anonymous
  • #670405

After Macy's decided to drop the Donald Trump Clothing line I have decided to drop Macy's as a retail store that I have shopped. Keep your political beliefs out of your business Add comment

  • Jul 20
  • Customer Service
  • Macys Gift Card
  • 1
  • 1
  • 29
  • REVIEW RATING 4/5

I have had the most horrendous customer service experience of my life with Macy's trying to place what could've been a simple order for dinnerware. I first started the order on July 2nd. I was unable to apply my gift card towards part of this order so called the customer service line and after trying to explain the situation to them and being transferred to 2 or 3 different people, was told that... Read more

Was this review helpful? 1 0

  • Jul 16
  • Supermarkets and Malls
  • Hummelstown, Pennsylvania
  • Macys Credit Card
  • 2
  • 2
  • 18
  • REVIEW RATING 3/5

In support of the right of Donald Trump to speak his mind I am cutting my Macy's card up and never going in their store again. Macys you suck ! ! Read more

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