2.4
  • Product3 votes
  • Quality of item2 votes
  • Quality1 votes
  • Poor customer service22 votes
  • Staff8 votes
  • False advertising of stock7 votes
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  • Apr 19
  • Supermarkets and Malls
  • Los Angeles, California
  • Gift Card
  • 1
  • 1
  • 17
  • REVIEW RATING 4/5

This is the second time this has happened to me within the last 3 years. Brand new gift card was still attached to the backing and the scratch off still in tact. Same bs from the cs line that someone used it buying Levi's jeans and some socks. All they kept reiterating was that I need the receipt to proceed with an investigation. Yeah like I'm going to have a f'ing receipt from a gift card... Read more

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  • Apr 18
  • Credit Cards
  • Billing Department
  • 1
  • 1
  • 14
  • REVIEW RATING 4/5

it is a bomb in your pocket! what more information do you need about it? I called them to report fraudulent charges and they would tell me to wait for a form in letter for 2 weeks and then I need to fill them out and mail back. It'll take up to 90 days for them to investigate and meanwhile I cannot pay it because paying it is actually admitting my fault. So I had to pay them late fees and hurt my... Read more

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  • From mobile
  • Macys
  • Apr 09
  • by anonymous
  • #620123

Payment lost by post office macys charged me 35 dollors late fee. Been with macysfor 16 years shame on macys. Gloria e cortes 179 buffalo ave blyn ny 1213 Add comment

  • Apr 09
  • Employees and Ex-employees
  • Laguna Hills, California
  • Employee Experience
  • 21
  • REVIEW RATING 4/5

Maybe we should be more careful not to accuse an entire company for the problems that a few store managers are causing. Macy's corporate is very careful about making sure everyone gets fair breaks. I get a lunch and two paid breaks every day. I never work more than 3 hours without rest. I am not too happy with my pay, but its not all too uncommon for companies to pay part timers minimum wage... Read more

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  • Apr 09
  • Furniture and Decor
  • Washington County, Pennsylvania
  • Sectional Couch
  • 27
  • REVIEW RATING 4/5

I ORDERED A COUCH AND OTTOMAN FROM MACY'S JANUARY 1, 2015, I PAID $5,000.00 DOLLARS FOR A WHITE LEATHER COUCH. WHEN THEY DELIVERED COUCH 4 OUT OF 6 PIECES WERE DAMAGED. SENT IT BACK THEY SAID NO PROBLEM THEY WOULD REPLACE DAMAGE PIECES. I GET A PHONE CALL TO SET UP DELIVERY FOR THE SECOND TRY AND I DID FOR MARCH 10, 2015, HOWEVER, I GET A NASTY E-MAIL A WEEK LATER TELLING ME THAT THEY CAN NO... Read more

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  • Apr 08
  • Luxury / Jewelry
  • San Francisco, California
  • Bag
  • 1
  • 1
  • 35
  • REVIEW RATING 4/5

On April 7th, I shopped on Macys.com. I chose 7 items and put them in my cart. I proceeded to checking out and applied a promo code which did not register. I called Macy's customer service and I was told that the promo would only be applied from the next day, the 8th. That was yesterday. The customer service operator suggested I wait for today to put in my order. Good idea, right? Imagine my... Read more

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  • Apr 06
  • Supermarkets and Malls
  • Clinton, Massachusetts
  • Billing Department
  • 4
  • 4
  • 32
  • REVIEW RATING 4/5

I've been having an ongoing, unresolved credit card billing dispute with Macy's. I have a spotless payment record, save for a payment that was one (yes, one) day late. I was levied a late fee for this payment. However, through the Macy's Secure Messaging Center, I was able to resolve the immediate issue-with a documented reversal of the fee. This should have made everything square. Then, for some... Read more

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  • From mobile
  • Macys
  • Apr 05
  • by anonymous
  • #618179

Why does Macy's give out Credit Information to people in India to call and Harass it's Customers? I was asked for my Social Security Number and Credit Card Number. This will be the last time I do business with this Vial Company!!! Add comment

  • Apr 05
  • Supermarkets and Malls
  • Hollywood, Florida
  • Advertising
  • 1
  • 1
  • 18
  • REVIEW RATING 4/5

I have been a long time customer. I am deeply disappointed - your circulars that you send to my home I read. You had a circular advertising extra 50% off clearance. I went to the store shopped and then checked out - no 50 % off clearance. False advertising !!!!! I finally was able to have a store Manager Jordan assist but told me this is not how the add reads. If you go to Dillard's or Saks or... Read more

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  • Mar 31
  • Supermarkets and Malls
  • Puyallup, Washington
  • Gift Card
  • 2
  • 2
  • 38
  • REVIEW RATING 4/5

I had the same problem and am having an even harder time getting a store to fix this. So far I have driven to 4 stores and still no help in converting my gift cards to my debit. Its completely insane. I never requested store credit. I have called customer service and I get no where with them just told to talk to a store manager. What good that does. I have called before going in as well only to... Read more

Was this review helpful? 0 3

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