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  • Customers like
    • Selection 3
    • Product 3
    • Salesperson in store very personable 2
  • Customers don't like
    • Poor customer service 25
    • Customer service 17
    • Staff 9

I was hired to work at the macy's in downtown brooklyn and i was never given a schedule, i never got a call in november, december and january for work and i just got a letter saying that my employment was terminated, they didn't have enough common sense to call me and say i probably won't stay around after january. Now i don't know what to do now. I'm wondering what options do i have to fight... Read more

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I've tried to make two orders in the past month and I've had nothing but problems with Macys customer service. I was calling because I was unable to use my coupons or gift cards on their website which is a whole other issue. I was transferred to a few different people both times and connection is always very bad. I think they've changed their customer service recently because I never had these... Read more

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  • From mobile
  • Macys
  • 2 days ago
  • #784406

Sales associates ignore you when you are standing at registers Sarasota fl Add comment

I tried to order a gift from Macys. They sent (and charged me for) 2 of one item and then told me there was nothing they could do to fix it. The burden was now on the recipient of my "gift" to make this right. I will NEVER buy from Macy's again. The only thing worse than using their horrible, outdated phone system is actually talking to a "customer service" rep who is incapable, unwilling and... Read more

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I opened this card for what it offers, but it was the worst thing, I’ve ever done financially. My credit score is over 800. I run my Real-estate business on my high credit score. I’ve never been late one time on a payment for the last 30 years with over 150 bills/month that I’m responsible for. I had my Macy’s card links to my bank account with automatic payment, then Macy’s decided to change... Read more

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I received an e-mail from Macy's alerting me to my bill in October 2015. I bought some kitchen and clothing items on my Macy's card. The e-mail directed me to the website. The website was "under construction." The customer service line was always busy or unanswered. It took hours, but I finally got a person, they told me that the balance was overdue and I'd be charged late fees and interest. I... Read more

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  • From mobile
  • Macys
  • Feb 01
  • #781802

Macy is a ok But managers never told me I was Lay off from my seasonal job, which is wrong. Or Human Resource people don't Communicate ! Add comment

I will NOT be shopping at Macy's ever again. Their accounting system is horrific and a tangled mess. The saga began when the sales person order the wrong size mattress (a twin instead of a queen) and they delivered two twins anyway. Then trying to get the correct size mattress was chaotic. Customer service had at least three different sections I had to contact before I got an answer that may... Read more

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I had a fraud charge of $149 on my account in June, 2015 which was at Levi store in San Francisco. It took Macy's 6 months to clear this mess and decide it was definitely a fraud. In the meantime, they started charging me interest and fees which accumulated to $91.40. It took me weeks to get the fees off my account and trying to explain these fees were for a fraud that was being investigated and... Read more

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1/28/16 Called them again to ask where transfer of refund in to my checking account is. GOT A PERSON IN THE U.S.-OMG!! Was told nothing went in to my account since nothing owed bc they refunded me already. We"ll then why did the last rep say she was putting it in? Better yet, why didn't anyone call me if they weren't going to put it in? They also said they sent a 3rd copy of the check in Dec.... Read more

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