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  • Customers like
    • Product3
    • Quality of item2
    • Your customer servicee1
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    • Poor customer service24
    • Staff9
    • Customer service8

  • 18 hours ago
  • Supermarkets and Malls
  • Dayton, Ohio
  • Michael Kors Handbag
  • 2

I was visiting Macy's at the Grossmont Mall in San Diego, I bought a pre-sale Michael Kors handbag. I called to check with customer service today and found that my order could not be located. I was asked to call my bank to see if a $100.00 dollars was charged against my account. I asked what happened to the gift card and my credit card charges as I had paid three different ways to pay for a... Read more

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  • 23 hours ago
  • Supermarkets and Malls
  • Minnetonka, Minnesota
  • Gym Bag
  • 1

Stood in line for over an hour (and I was first in line) waiting for my credit to be approved. (was told it would take 3 minutes and would save me $100 of my $800 purchase) I am returning the item I purchased at Macy's and will shop for it at Nordstroms. Several customers all over the store were also waiting in line for several hours and the managers had no clue how to deal with the the awful... Read more

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  • From mobile
  • Macys
  • 1 day ago
  • by anonymous
  • #693621

I went school shopping for my granddaughter a couple of weeks ago. Nightmare, I felt invisable, I found a clerk in the isle after searching 20 minutes for a citrus zester, she pointed at two cashers because she was busy. The two cashiers would not even look at me, another 10 minutes passed, they refused to see me so I left the store. Did my shopping at penneys. Ha! Add comment

  • Aug 31
  • Supermarkets and Malls
  • Credit Card
  • 12
  • REVIEW RATING 3/5

So, here's how Macy's works. You get to the counter to buy stuff and they offer you their credit card. You accept and get a new member discount on that purchase. You return the item later and get a refund on the purchase price. BUT, they charge you the new member discount. So, now you have none of the new stuff you had bought but now owe money to Macy's. They find nothing wrong with this business... Read more

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  • Aug 28
  • Supermarkets and Malls
  • Frango
  • 12
  • REVIEW RATING 4/5

I have written a few reviews of products purchased through Macys.com, and none have been published. Macy's clearly does want anyone to know via their website that their Frango Chocolate is mailed out in plastic mailer bags in the heat of summer with no labels describing the contents as perishable. Macy's also does not respond to emails (even after promising to response within 24 hours) and that... Read more

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  • Aug 26
  • Supermarkets and Malls
  • Milwaukee, Wisconsin
  • 1
  • 1
  • 3
  • REVIEW RATING 4/5

Macys the worest credit card company. No seend me the bill after du date seend after that afecket my creadit i never see like the bad cradit company Read more

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  • Aug 18
  • Supermarkets and Malls
  • North Hollywood, California
  • 35
  • REVIEW RATING 4/5

I shop in macys allll the time,,at least 2 times a week,everyone is amaizing ,however yesterday I was shopping and the conduct of one employee strikes me..she was talking to African American girl and I could see that she was resisting to help her to call around for a item,it was taking to long ,so I approached her with a quick question,her respond was so rude and unprofessional ,I couldn't... Read more

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  • Aug 18
  • Customer Service
  • Kansas City, Kansas
  • 22
  • REVIEW RATING 4/5

I would like to compliment Theresa Gardner on her quick thinking in an emergency situation concerning my Mother. We were shopping in your store on August 3, 2015. Overland Park, Ks. My Mom became very ill and almost fainted. My grandson ran to seek a wheelchair and out of nowhere came Ms. Gardner. she came with her office chair that she served as a wheelchair. The ambulance was called but took... Read more

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  • Aug 17
  • Supermarkets and Malls
  • Coatesville, Pennsylvania
  • 1
  • 1
  • 14
  • REVIEW RATING 4/5

Macy's ruined plus dept and turned it into an old woman's shop. I'm in my early 50s and a size 16. I refuse to wear polyester pants and tops that look like they came from Walmart. Macy's had a nice plus size dept in some stores and the buyers have decimated it by replacing decent styles and brand names with cheap brands and poorly styled clothing Read more

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  • Aug 16
  • Footwear and Clothing
  • Novi, Michigan
  • Calvin Klein Jacket
  • 1
  • 1
  • 35
  • REVIEW RATING 4/5

My husband and I have been a loyal customer at Macy's for 10 plus years. I had purchased a Calvin Klein Jacket worth $95.38 (with tax) on 8/13/15. I went to return it on 8/16/15 because of size issue. The customer service representative ...her name is ANNIE was working in the men's section. She was extremely rude and told me that I might have bought this jacket elsewhere and was trying to return... Read more

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