2.2
  • Product1 votes
  • Quality of item1 votes
  • Poor customer service12 votes
  • False advertising of stock3 votes
  • Product availability3 votes
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  • From mobile
  • Macys
  • Jan 21
  • by anonymous
  • #584825

Misunderstanding with sales. Chrissy Parillo-Leden Add comment

  • Jan 21
  • Furniture and Decor
  • San Jose, California
  • Loveseat
  • 10
  • REVIEW RATING 4/5

I ordered on August 10, 2014 a leather love seat and sofa from Macy. It was the Chateau d'Ax Marchella leather power recliner pieces. I was told they would be available in October. Later I received an email saying they had the love seat but not the sofa. I just received my fifth notice from them that delivery is now not expected until March 2015 but no guarantee. Macy's continues to list the... Read more

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  • From mobile
  • Macys
  • Jan 16
  • by anonymous
  • #583268

Still Waiting...Ordereded two pieces of Jewelry for Christmas Gifts...It's now Jan 16, '15. Add comment

  • Jan 14
  • Online Shopping
  • Tampa, Florida
  • Order Processing
  • 1
  • 1
  • 22
  • REVIEW RATING 4/5

Placed an order to be delivered 1/8. Get an email stating shipped. Never shipped. Never sent to UPS. Automated system says delivering om 1/12. Never shipped. Lost in action. Speak to Regine in "customer service". Doesn't speak English. Gives me a dozen stories. Can't transfer me to a supervisor as she is the self appointed department administrator/executive. Ultimately hangs up on me. Go to store... Read more

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  • Jan 13
  • Supermarkets and Malls
  • Skokie, Illinois
  • Promotion Code
  • 23
  • REVIEW RATING 4/5

went to the store and was convinced on getting a macys credit card for better deal. store associate forgot to enter the promotion code, cancelled the order then placed it again, 2 weeks later i got an email that the order was cancelled b/c i was over my credit limit. spoke to 1 representative who "fixed" the issue and sent me a new confirmation for the order. 2 weeks later, got the same e-mail.... Read more

Was this review helpful? 1 0

  • Jan 01
  • Supermarkets and Malls
  • Credit Card
  • 79
  • REVIEW RATING 5/5

DO NOT GET A Macy’s CREDIT CARD! Day 1, I was talked into getting the credit card from the cashier. Day 5, went online to payoff credit and learned I had to sign up for a Store Online Account, then put in credit account number. It said I had to wait 24 hours before registering my account. Day 6, went online to pay; said I had to wait until account transaction was recorded (decided to wait until... Read more

Was this review helpful? 1 0

  • Dec 31, 2014
  • Customer Service
  • Somerset, New Jersey
  • Gift Card
  • 2
  • 2
  • 58
  • REVIEW RATING 4/5

I placed an online order for a gift card to be emailed to a recipient. They called my home phone and left one message. Because I didn't return that message within 8 hours, during the holiday season, they canceled the order. I was away during the holidays and don't check my home answering machine every single day. Payment was good because they had already charged my credit card. This is the... Read more

Was this review helpful? 2 1

  • Dec 29, 2014
  • Supermarkets and Malls
  • Glenside, Pennsylvania
  • Positive Experience
  • 1
  • 1
  • 71
  • REVIEW RATING 4/5

I read a few reviews and ran back to the store. I was first told that nothing can be done about it but then rep asked to visit the executive office. The lady in the exec office knew nothing, but tried a few things. Then she called the security and gave them the card no (Lost card) on my receipt and asked if it has any balance. When the balance was confirmed, manager came in and issued me a new... Read more

Was this review helpful? 1 0

  • Dec 29, 2014
  • Footwear and Clothing
  • Covina, California
  • Suit
  • 48
  • REVIEW RATING 4/5

I ordered an Annex Klein suit--blazer & pant for my spouse and Macy's guaranteed to deliver on Dec 24, 2014. It was supposed to be my Christmas gift, but it only got delivered on Dec. 26th. The order was late and to top it all, my spouse only received the pants...no blazer! I also paid for a gift box, but the pants came in a Macy's dirty plastic bag! I was charged for the entire order and... Read more

Was this review helpful? 1 0

  • Dec 28, 2014
  • Furniture and Decor
  • Pompano Beach, Florida
  • Mattress
  • 57
  • REVIEW RATING 4/5

I wish I would have read or found reviews before I purchased a mattress from Macy's. Now I understand that all those people that have had a bad experience purchasing a mattress from Macy's, are correct in saying not to ever purchase a mattress from Macy's. I am not going to write a long complain, but I just want to say that I hope you are reading this and I am helping you not to pay a restocking... Read more

Was this review helpful? 1 0

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