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MY CHECK WAS RETURNED TO ME BY MAIL OCTOBER 28, 2014.. THE PAYMENT IS SUPPOSE TO BE FOR OCT.

11, 2014 I SEND THE CHECK OCT. 2, 2014 DATED OCT . 06, 2014.. WHAT HAPPENED IS IN THE PAY TO THE ORDER LINE I WROTE "ONE HUNDRED DOLLARS ONLY" AND THE NEXT LINE I WROTE "MACY'S" WHEN I NOTICED THE MISTAKE I PUT AN ARROW TELLING THEM THAT ITS SUPPOSE TO BE REVERSE...ANYWAY I CALLED THE NO 1-80*-551-**** AND I SPOKE TO GINA NUEVA FIRST A VERY NICE PERSON AND I ASKED HER TO TRANSFER ME TO THE SUPERVISOR...

SO I SPOKE TO THIS SUPERVISOR LOVELY RIVERA 5205. SHE TOLD ME THAT I MADE A LATE PAYMENT THAT THEY RECEIVED THE PAYMENT OCT 20, 2014 AND THE PAYMENT IS DUE OCT. 11, 2014 SHE WAS TELLING ME ITS A LATE PAYMENT... I TOLD HER HOW CAN THEY RECEIVED IT OCT 20 THEN SEND TO THE BANK AND BANK RETURNING IT TO THEM WHEN THE CHECK WAS MAILED OCT 21, 2014 TO ME THAT DOES NOT MAKE SENSE...

I TOLD ASKED HER TO SO YOU MEAN WHEN THE PAYMENT YOU RECEIVED IS LATE YOU WILL RETURN IT TO THE SENDER INSTEAD OF DEPOSITING IT THAT ANOTHER ONE THAT DONT MAKE SENSE. OBVIOUSLY SHE WAS LYING... SHE INSTRUCTED ME AND EVEN READ SOMETHING REGARDING THE RULES BECAUSE I WAS TELLING HER WHAT SHE IS ASKING ME TO DO DOES NOT MAKE SENSE AND I WLL HAVE A PROBLEM WITH MY BANK... SHE WANTS ME TO WRITE USD BESIDE MY SIGNATURE.

I TOLD HER WHY... IF I DO THAT MY BANK WILL BE CONFUSE CAUSE MY CHEQUE IS CANADIAN DOLLAR.. BUT SHE INSISTED... SO JUST NOT TO ARGUE WITH HER ANYMORE BECAUSE I AM GETTING FRUSTRATED I TOLD HER THAT I HOPE OUR CONVERSATION IS BEING RECORDED CAUSE IF YOU LIED ABOUT THIS I WILL HAVE A PROBLEM..

I TOLD HER TOO TO MAKE SURE THAT IN MY RECORD IT WILL NOT SHOW THAT I MISSED A PAYMENT CAUSE I DID NOT... I SEND A CHEQUE TODAY OCT 28, 2014 FOR $120.00 AND WROTE USD BESIDE MY SIGNATURE IN WHICH I KNOW IS WRONG CAUSE I WORKED WITH THE BANK AND THAT WILL CONFUSE THEM.. IT MEANS THAT I AM PAYING MACY'S $120.00 DOLLARS BUT SHE DID NOT LISTEN.. SHE IS VERY RUDE..

I WONDER WHY SHE BECAME A SUPERVISOR IF SHE DOES NOT KNOW HOW THE BANKS WORKS... I KNOW BECAUSE I WORKED WITH BANK OF MONTREAL IN CANADA PROCESSING CHEQUE SO I KNOW THAT WHEN SHE SAID SHE GOT THE CHEQUE OCT 20,2014 SHE IS LYING.. HER NAME IS LOVELY RIVERA NO. 5205.

I HOPE YOU CAN DO SOMETHING ABOUT IT...

I AM FILIPINO AND I KNOW THAT MACY;S ASSIGNING THEIR CUSTOMER SERVICE IN PHILIPPINES IS A BIG HELP TO FILIPINOS AND I AM SO HAPPY ABOUT THAT BUT UNFORTUNATELY THIS PARTICULAR PERSON IS IGNORANT SHE DOES NOT KNOW WHAT SHE IS DOING... SHE EVEN READ ME THE RULES A LONG LINE IN WHICH I TOTALLY IGNORED BECAUSE ITS JUST A SIMPLE THING THAT I WAS TRYING TO SAY...

Reason of review: Poor customer service.

Preferred solution: THAT THE PERSON LOVELY RIVERA 5205 SHOULD BE TRAINED WELL ON HOW TO DEAL WITH CUSTOMERS... AND BE KNOWLEDGABLE BEFORE BECOMING A SUPERVISOR IN MACYS CUSTOMER SERVICE BASE IN THE PHILIPPINES.

Location: Whitby, Ontario

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MattD78

First of all, TURN OFF YOUR CAPS LOCK.

Second, if you made a mistake on a check write VOID on it and throw it away before you mail it. Banks are very picky about what is written on a check.

Go figure they don't want to accept what could be a fraudulent check (which a check looks pretty suspicious when it has multiple mistakes crossed out on it), so when the bank would not accept your oddly written check Macys declared the payment late.

How about paying online if that makes things easier? Nothing to cross out.

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