Macys

While this started in February, it's still ongoing in December! It's long, but the details are needed to show the ridiculousness of this "experience" with Macy's.

2/25: Ordered the Camden Heights Dining Room Table, 6 chairs, and the credenza at the Easton Macys for $4,054.04 which includes White Glove Service.

We were told the delivery date would be texted to us.

03/28: Delivery Day. The credenza was assembled, 6 chairs arrived assembled, table came with NO hardware. That crew advised the office and they gave us a call. We were told it would take 24-72 hours for someone to call us.

So, in the middle of the floor were table parts, a credenza against one wall, and 6 chairs lined up the other.

03/28: We emailed Timothy Kuhlman the salesman at Easton and let him know what happened.

03/29: He emailed us back and said he would talk to his manager, Jonny Featherson about it.

03/29: Called customer service. We will escalate this. Heres a $266 refund. Thanks, but we just want the table.

03/30: Still no call about delivery.

No responses from anyone.

03/31: We call Customer Service again. We will escalate this. Sorry for the inconvenience.

04/01: We call Easton again. We will get back with you after we call customer service.

04/01: We IM Jackie Amann, Director of Customer Services via LinkedIn.

No response to this very day.

04/01: We IM Tony Springs, President and CEO-Elect. He responds the same day. Will have furniture customer service review and respond. Apologies for your experience.

04/01: Ursuala Eager advised via LinkedIn that Mr.

Springs made her aware of the situation and the sales team she partnered with would be able to assist.

04/03: Recd a call from Sharon Walter who advised the hardware was going to be shipped to us and would email the tracking.

04/03: Jonny Featherson called back and said he would come to our house and set up the table as soon as the hardware came in.

04/04: Got an email from Sharon with tracking.

04/07: Jonny arrives and gives us Macys Customer Accommodation Coupons. He begins to assemble the table only to find the base of the table does NOT fit; its the wrong base. He takes the table back to the store and gives us 3 options: 1. Take the floor model for free.

(This floor model had been out there for AT LEAST 2 years; brand new chairs and credenza with a used table? No thank you. 2. Order a new table at 50% off to be delivered May 9th or 3.

Call Customer Service and have them pick up the credenza and chairs and return it all.

04/10: Advised Jonny wed take Option 2.

04/11: We emailed Sharon Walter and advised her what happened.

04/14: Sharon Walter emails us back and refunds us the original delivery of $321.43 and said she would do what she could to make sure the next delivery was correct.

05/08: Reached out to Jonny to advise we had not received any calls about delivery. He said he would call us tomorrow.

05/09: Jonny called and advised the table isnt even at the warehouse and it isnt expected to be until June 13th and THEN a delivery date would be provided. Also found out that all those Macys rewards we earned from the sale of the set were in the negative.

05/09: emailed Sharon Walter and advised her what happened.

05/09: IMd Tony Springs again; no reply to this very day.

05/09: Recd an email from Sharon Walter: I was under the impression the table had been assembled and all was good. I will check on this and get back to you tomorrow.

How in the world she thought that is beyond me except she never bothered to read the email we sent on 04/11.

05/11: Sharon Walter emails us back and blames it all on a system error and asked how wed like to proceed.

05/16: We advise we will give Macys another chance.

05/28: We receive a text message from Macys: Visit macys-delivery.com to schedule delivery for your order.

And they provide a sales order number. It doesnt work. So we decided to try again the next day and still nothing.

05/31: email Sharon Walter to advise of the text. She isnt sure what it is and says she sent a request to confirm that it is a new unopened tabletop.

I dont even know what the means because it being new or used shouldnt have even been a factor IF she had read the emails sent to her to keep her apprised with what was going on.

Now somewhere in all of this Jonny Featherson checked out. He no longer had a dog in the fight.

06/04: We went to Macys at Easton to shop. Literally crossed paths with this man and eye contact with us BOTH, he looked at us, and kept it moving. This man was in my house, so I know he knows exactly who we were.

My fiancé wanted to go over and talk to someone in the furniture dept anyway. I didnt because I have absolutely no energy or desire to say anything nice. But whomever he talked to said he would tell Jonny when he returned, and he would give us a call to see if he had a delivery date.

Needless to say, we never got a call.

06/05: Reach out to Sharon Walter AGAIN since nobody has bothered to get back with us. She emails back and says she reached out to the warehouse and confirmed the new tabletop is included.

(Thats what this whole thing was about, but ok.) The warehouse advised they would inspect the pieces before loading them on the truck with a delivery date of 06/09.

06/05: We confirm that date will work.

06/09: The table arrives. Wrong base and holes in the legs and tabletop would not line up with the holes in the other piece AND the base was a completely different color then the rest of the table.

We immediately emailed Sharon Walter and said we are done. We had them take the table back.

06/09: We followed it up with a phone call; got her voicemail and left a message, she called back and told us Macys never had any issues with this manufacturer before and pretty much blamed it on them. Not the warehouse for not doing what they said she told us they were going to do, which was check the table.

We got a sales order number to have them come and get the 6 chairs and the credenza and get it all off the charge card.

I decided to reach out to the manufacturer, Legacy Classic Furniture to give me their side of the story. They never responded. I looked at their reviews online. They have 1/5 stars with the Better Business Bureau.

They have 1 star because you have to give them at least one in order to submit a review. The reviews speak for themselves. Why Macys didnt bother to review them before going into a partnership with them and present their products to their customers is beyond me.

I blame Macys 100%. It started with them and ended with them.

From the CEO all the way to the warehouse, it has been a complete cluster. I do NOT recommend Macys Furniture to anyone.

I do NOT have anything good to say about the supposed escalations or communication. If you cant pick it up in your hands, purchase it in the store, and bring it home yourself, then proceed with caution.

To this very day December 26,2023, we still show the promotional balance on our card with interest ready to hit our card in April 2024 and every single piece has been returned. We called and were transferred from one rude person to the next who told us to call Macy's Furniture who said we can't help and then transferred us to Bloomingdale's credit and finally BACK to Macy's credit.

We really thought the issue had been fixed.

To add insult to all of the injuries, our Star Rewards are so in the rears, it will take all of next year and then some to get back in the positive balance. It's been a total nightmare and too much time has been wasted on furniture we don't even have anymore.

Macys has made a turn for the worst across the board in all departments and is on the decline.

Do better? They simply do not want to.

Im going to list all the WhatsApp message I got from (Iryna) supposedly the person who scammed me.

Hello, my name is lryna, my recruitment assistant Jessica informed me that you need this job. Do you have time now?

I will introduce you to the work content. ITS A SCAM

This job only takes 20-40 minutes a day and can be done at your convenience. No matter where you are, the job can be done on your phone or computer

1.Our job is to evaluate different products, help Macy's merchants promote their products, increase product reputation and sales, and increase the authenticity of the data. This will attract more online shoppers, generating more profits while we earn a paycheck

2.

After completing the account registration, the platform will randomly assign 38 orders to our account. Each time we submit a task, we will receive a commission of 1% of the price of the goods in the order. For example, if the price of the product is $1,000, we will get a $10 commission. After completing 38 tasks we will be able to withdraw all commissions.

You can earn around $100-350 per day

3.By completing this order task, you can get at least 5280-****USD commission reward. You are so lucky, I even envy you a littleAn absolutely scam.

4.

Yes, you can withdraw all the funds in your account after you complete the order task. FALSE STATEMENT.

5.I believe you will succeed soon too.

BE AWARE THEY WILL GIVE YOU FALSE HOPE AS THE WEATHER ENCOURAGE YOU TO KEEP MAKING DEPOSITS AND FILLING UP THEIR POCKETS WITH MONEY AND THEY WILL NOT LET YOU WITHDRAW ANY OF IT.

Ordered boots on 12/16 for a Christmas gift for my mother that was supposed to arrive on 12/22 and did not. On 12/23 I called inquiring why and was told they would not arrive until 12/29 and asked if I wanted a refund which I replied yes.

I was very upset and embarrassed since I had no present for my mother on Christmas and when I did order another pair finding them in stock, in her size and on sale was impossible. I did find a pair but had to pay full price which was $100.00 more but arrived within 2 days of me ordering them. Not having a lot of money I checked my account today to make sure I got refund and had not so I called them and was told since they were out for delivery it was in dispute for 16 days. That is unacceptable so I asked to speak to a supervisor and was put on hold, after 31 minutes of listening to a snippet of a very poorly recorded song over and over I finally hung up.

My time and money may not be important to you but is to me. I chose your company because I thought it was a highly well know, reputable one and I couldnt have been more wrong.

It has been a true nightmare and I still dont have anything resolved. Would you please contact me so I can get a resolution.

I shop at Macy's from time to time online to be shipped to my house. About a month ago, I ordered some Xmas gifts.

I got a notification they were delivered. I assume by UPS. They take a picture of proof of delivery. Well, the picture of the delivery was taken from across the street from my house and you clearly can see there were no packages left.

One was a king comforter so you know how big a box that was. I contacted Macy's, they gave me the option to refund or resend. I figured the shoes were out of stock so I got refunded, but the comforter was a gift so I was having that resent.

Macy's denied my claim saying that it was delivered. It wasn't.

So I disputed the charge with my credit card using the picture of no packages at my house as evidence. I lost that too. So I am paying for a comforter I never received.

Everything I bought from Macy's for gifts this year is being returned and I will order from someone else. I have cut up my Macy's credit card and will no longer do business with thieves.

I suspect they would not send me a new comforter because the last order I made with them (shoes, I think) I had to return because they were too big.

Maybe they flagged me because I returned some shoes over a year ago? They are thieves.

I was ordering online, they offered next day delivery, but no option to add it. Called the store they said it was 5.00.

I got disconnected.

That's how I found this site. The girl had trouble finding my phone, I gave her everyone I ever had. Couldn't find it. Dug out the card.

She's completing the order said 20.00 more for delivery. I couldn't understand and she could not explain much.after hours of no order com firm, I call back. I'm told my order wasn't processed. A good chance it won't move forward.

Why. Call your bank and ask. I know that's not a problem. I ask for a supervisor.

They dont want to give me one. I wait over an hour. I'm told they can cancel the order I could wait 48 hours for confirmation. The.

I can wait to place an order. Nothing made sence. I took a screenshot of the order details stating next day delivery available. I end up canceling the order.

Having to find someone to drive half hour to get it and pay them. I felt like I received better service at dollar general.

This is the original order number. Second Pic is the one I placed no issue.r

Hello, I also want to detail this case. The manager in coach in Macys 151 W 34th St., NY 10001 New York discriminated against me and my family, also after she saw that my sister had earrings with the sign of the Star of David, as I believe due to our nationality and accent, she began to aggressively attack us, also her colleague and friend shouted Hamas, he tried to protect her and didnt help to resolve the problem.

I dont know if it was worth it what to talk about. Im generally shocked that such staff work with people, my family and I are insulted. Please take action.

I attach her photo again just in case. It happened January 1st around 19:30-20:00pm.

I placed an order and received a notification that my package would be delivered by 12/18. Not only was it still not received on 12/19, but it never even left your facility.

I spoke to a representative and a manager that were both rude and would not help except to say it will be delivered on 12/26 the day after Christmas. I asked to cancel the order and the manager rudely told me to wait until its delivered on 12/26 and return it.

There was no empathy, no accountability on their company for having a package sitting for 4 days with a label and never shipping it. I definitely will never order from Macys again, and may never even shop in their stores either.

On the 24th and 25th of November, I purchased several items from your website. During sign-up and registration on the Macy's site, I entered the shipping company's NYBOX address because I need the shipment of my orders to be through it to Saudi Arabia As the billing address on your site is only filled up with a US address, I entered the same shipping company address for the billing address, which should have been instead the address associated with my NCB Saudi bank's credit card.

Macy's have cancelled al my orders numbers: 281525****, 281770****, & 281525**** , but the purchase amount has been withdrawn from my NCB bank( 4 transactions done one of them duplicated) !!!

i contacted the customer service many times through all channels by chatting , calling& even twitter with no help.. their reply is to check my bank if their is a hold on the purchase amount.. i checked with my NCB bank 3 times & they confirmed to me that their is no hold& their policy to not put a hold on the master card.. i need urgently your reply on this dispute ..

the purchase amount already withdrawn by your site with no refund & with a veeeeery difficult & poor customer service!!!

i shouldn't suffer to get my money back from your department!! plz i need an urgent reply