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2.1 Based on 204 reviews
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worked there and found managers are not managing they are carrying out threats to employees, and have fired the workers that worked hard, and tried to bring up a good store appearance. If you notice, like I have there has been an abundance of black workers employed by Galleria Macys, from 2015 to current, and all under the management of the black female manager, and the bisexual female of last act and women's area, and also poorly ran by HR... Read more

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Ordered a Mk hand bag, received a damaged (or old/used item)in a very and condition box patched with layers of tape crossing a torn box, no packing material absolutely. I was shocked to see such kind of condition ($191 spent). Called customer service, had to return this one and made another separate order to get a new bag. I was told to return the old bag to a store. Drove half an hour to its store and waited 40 minutes while the store manager... Read more

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I got a Macy's credit card and made a purchase. I missed the payment deadline and paid it late. I got a $35 fee. I paid the entire bill plus the fee, before the due date on the bill. The next month, I did not purchase anything, but I got a bill for $4 of fees and interest. I went to the website and tried to pay $8. Nope. It would only let me pay $4. So I paid it. The next month I got a bill for $2. It was for interest on the $4 which was for... Read more

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Do not work for this company! They constantly are cutting hours and are now getting rid of full time positions because they don't want to pay for health insurance. Management is very poorly run. I would catch people stealing multiple times a day and was told to do nothing. They didn't want pissed off customers and would rather deal with the insane amont of theft that goes on there then have one angry customer. Most of the customers I worked with... Read more

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I bought a sofa sectional at Macy's, along with their WORRYNOMORE warranty, and guess what? Parts of the sofa has stopped working, and WORRYNOMORE will not fix it, EVER. According to WORRYNOMORE, I needed to only use the phone # they had on my account to contact them, so they could have contact records. And since I used email, the website, and whatever phones were near when I contacted them, it does not count - thus voiding my warranty. ... Read more

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Used Estee Lauder Gift Set a Macy's Today I bought a Estee Lauder gift set for $73($83- $10 coupon). The clerk show me a brand new box and to my surprise when I open the bag at home I found out the she switched boxes and I have a used (previously returned) set. I paid for a new set not fore a used one. item #8 8 7 1 6 7 2 8 0 9 08 Macy's Lynnhaven Mall Virginia Beach 23452 Read more

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When I discovered my supposed "New" mattress contained bed bugs, Macys was not in the least bit surprised but simply said "We'll bring you an exchange removal of infested mattress is my responsibility". *** No! To date, after many complaints and several weeks and an infected *** that required surgery, I have had to retained an attorney. After two months Macy's finally issued refund but will not acknowledge additional expenses as well as... Read more

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  • From mobile
  • Sep 14
  • #919001

Maceys respect their employees they approve of abuse of women from people who work in the store unacceptable

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Never shop Macy's online again. After placing an order online for 15 min, you can no longer change or cancel it. The only way to change an order is to call customer service but they make you wait for 30 min to answer the call then told you they can't do anything. Online cancellation doesn't work either.They try to hook you on the order, frustrate you as much as they can so you will give up cancelling the order. CS is rude as ***. After 30 min... Read more

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I loved my job to be honest. I Wont call it a bad experience till I got suspended for being wrong/dishonest once. I used a customer coupon ($10 off with no min purchase required) to purchase stuff. I understand What I did is wrong but To be honest at that moment It didn't feel like stealing to me, and I believe one should be given another chance and since that I paid the loss I caused I should be given another chance and show that I got this. I... Read more

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