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I have never had this terrible of service with you I am cancelling my red card and buying all my suits and corporate gifts elsewhere now I used to shop exclusively with macys because of your great service, I will now never shop here again. I had to call service...
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Anonymous
Smitty

How did you lose $1200 ?You didn't state the problem.And, apparently, you never figured out how to get results without using the telephone. You have become irrationally angry...

Anonymous
Anonymous

Jay - 91017051 (EXTREMELY RUDE - should be terminated put me on hold for an hour and hung up on me)

3.3
I didn't like
  • False resolution
  • Customer service
  • Need reps that understand english
#1077961
Reply to reviews
Went online to order a bedroom set and mattress. I was instrucyed to call. I was on hold for over an hour. Hung up, called to "pay my bill". Agent answered. She said the furniture department closes at 5pm. Website says call up to 12am in one spot and also 3am in...
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1.0
#1075741
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Spent over three hours on phone trying to order something that was only available on line. Talked to 5 people in 3 departments. They tried to put the charge thru 3 tines on Macys cards and 17 times on MasterCard. I have excellent credit but woke up next am to fraud...
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2.8
I liked
  • Product i purchased
  • Products and sales
I didn't like
  • Dealing with any of the employees
#1073295
Reply to reviews

Macys - Macy's no more for me

Macys
#1075800
3.1
Macys has way too ma y exclusions on a 10 dollar of 25 coupon,it saying use on clearance,but they do all clearance as a specials,or deal of the day,and of course it is excluded,very misleading. I go to kohls now,very honest,they take what they advertise.
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Macys - Denied the issue of a credit card

Macys
#1066932
Six of june nineteen seventeen
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Macys - LeVian ring purchased at Macy's constantly looses diamonds

Macys
#1060848
I purchased an engagement ring from Macy's in January 2016, it is a 14k rose gold ring with LeVian diamonds. Since purchasing the ring I have had to get the ring serviced 5 times to replace diamonds that have fallen out. I literally got my ring back yesterday evening and there is already a diamond missing. This is so frustrating and I don't know how to resolve it.
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Macys - Terrible place to shop for furniturea

Macys
#1060497
1.0
First time had a rude lazy salesperson.Talked to manager on phone.Went back in and talked to a different salesperson,and was ready to buy a sofa ,she walked away and never came.back.Spoke to manager and she said the salesperson was the only one there ,and had 3 customers.Why didnt the manager help out with customers?
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I have called multiple times in regards to a Mac makeup employee Melissa Fuentes at Macys at the MAC counter in Burbank, CA at 200 E Cypress Ave, Burbank, CA 91502. She has refused service to me and my friends due to personal reasons outside of work. I have never met...
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2.2
I didn't like
  • Mac makeup employee melissa fuentes
#1065085
Reply to reviews
I had been looking for a white cardigan and I finally found something I liked online but I didn't purchase it. I decided to come to the store after work. Made my way to the 5th floor, found the cardigan, went to the first register, there were 2 people in front of me...
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Anonymous
Margaret

Sales associate turned me away because the item I had came from a difference clothing department, that happened to be on a different floor. I didn't want to go back, so Macy's...

Anonymous
Anonymous

When employees are punished for going over their scheduled time, or when the night shift is tremendously smaller than the day shift, you get employees like these who try to p...

#1060728
Reply to reviews
I started at 7.25 at macys ot took me 5 years to get to 9.95 when other hires being hired for my same job where being hired at 10 dls an hour when i was still at a pathetic 8 dls do not work for macys. I left tat job 2 weeks ago i still havent received my last paycheck.
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Anonymous
Anonymous

Don't email this person "Dave". You've no idea who he is or what his game is. If you are owed money, contact Macy's Corporate offices. Every state has a "final paycheck" la...

1.8
#1057318
Reply to reviews
Purchased "Hannon Recliners by Simon LI"-called as soon as chairs delivered- uncomfortable-very hard & not the same specs as the model in the store! Picked out 2 new (equally expensive) chairs to replace them & asked Macy's to waive the 15% restocking fee. Sent a rude...
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3.5
I didn't like
  • Customer service-non-waiver of restocking fee
#1053927
Reply to reviews
If you were not sure if you wanted to grant me a credit increase then you shouldn't have ran it.What I haven't paid to others shouldn't have anything to do with you.I pay and I make a payment every month on time.So please understand where I'm coming from.Thats it so...
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Anonymous
twofaced

okayy. umm you do realize that the computer does the credit increases/ decreases not a human right? The computer flagged you for a credit decrease for a good reason im sure. R...

#1049430
Reply to reviews
I had the same experience as the person who told of trying to pay for makeup with her check. The counter person, manager and credit dept. all said the same thing "Your check is not accepted". When I called my bank Mgr. she said there was more than enough money to cover...
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Anonymous
Gemini

Did it ever cross your pathetic mind that some stores don't accept certain checks. Save yourself the trouble and get a debit card like everyone else. And I doubt that you will...

Anonymous
Angela

Lack of common sense?? Seriously??? People like you make me laugh. First of all, why don't you join the 20th century and stop paying for things with checks and pay with debit,...

1.5
I didn't like
  • Rude sales person
  • Lack of common sense of management
  • Poor customer service
#1047705
Reply to reviews
This is terrible that this happened to you. I'd be pissed also. But honestly, this retail giant (almost going bankrupt) does train its employees to furbish stories about their products. Just like we are told to force customers to apply for Macy's cards & tell them it...
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1.9
#1045561
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