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Sales associate returned - added- returned tried to add and then card was denied- fraud department called me as I was calling them. I was so upset and embarrassed when she says loudly in front of numerous customers your call d is denied and they want you to call them....
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#1143971
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Went to Macys Polaris to take my ring (my Christmas gift) in to be sized down and to buy the worry no more warranty. I was there over an hour and looked at the same ring( they had one in stock) the sales woman said ring was not on sale now - I got my phone out and...
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2.9
#1143852
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Macy's Online screwed my order 5 different times. A month later, they're now stating they can't fix their own errors. It was simply, apply a gift card of $100 to my $1500 order and they forgot, then forgot again, this went on over 10 times, even after I finally...
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1.8
I didn't like
  • Especially if you spend a lot of money at their store
  • How they treat people
  • Walmart treats you better than macys
#1143792
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Macys - Awful

Macys
#1140133
2.5
Details
I️ am usually a big fan of Macy’s but not this time. For some reason, they cancelled my order for three boots because there may have been problems with stock and it was never charged back into my account. So $115 is just down the drain.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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Macys - Recent Macy's return place

Macys
#1137472
Macy's recently changed their return place, that made very big lines and long waiting. Very frustrating... Customers will not be shopping in Macy's... Especially in this holiday season people don't want to waste their valuable time.
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Macys - Why there is no negative rating?

Macys
#1134754
Why there is no negative rating? I wish I could do a -100 rating to their customer service. Called them and the customer service guy who answered my call was having lot of background noise (may be he was in a fish market ). They ( representative ) processed an order without my authorization, how they order something without asking any security question ? They just asked First , Last name and address and they processed they order. .... you...
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Macys - Horrible experience

Macys
#1120265
1.5
Details
Very bad credit card application experience
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I have called Macys customer service SIX TIMES! Every time I call, I'm told that a refund is being processed but I never get it. I have spoken to supervisors, who have told me to wait for emails that never come and a multitude of agents. I am going mad, trying to get...
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1.0
I didn't like
  • Horrible customer service
#1143737
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1346905288 is my order number I have returned the items on it and they were delivered to their ware house on 27th itself https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=1ZA6A5859039406926 But I have not yet received my refund Can someone please help me on...
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1.0
#1142581
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I recently got hired at Macy's as a temp early Nov. 2017 and didn't get on the schedule till after Thanksgiving. 20 hrs. a week and no locker. Why? Well, my mgr. told me I was supposed to find an empty locker, put a lock on it and tell HR. I looked and all I found were...
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Anonymous
William

I enjoy the double employment of the acronym "P.O.S."

#1141395
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I currently work there as seasonal. And Macy's is the worst place to work during the Christmas season. First of all the regular employees feel that they can boss you around just because your seasonal. Second management feel that its okay to take they're frustrations...
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1.0
#1140713
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Customer service rep hung up in my face, put me on mute several times when I asked to speak to a manager no response. I had to call back 3 times wait on hold for 30 minutes. Finally a supervisor gets on the line and at no time States she will reprimand the customer...
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Anonymous
SF

I have had similar issues, they keep saying I did not return two items, yet I have the tracking number that says they received the items 11/7 and her is is 12/10. I called cu...

1.5
#1139530
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Placed an online order with Macys on a one day sale, money was removed from account and order was cancelled by Macys because they claim they could not verify information. When we called they would not tell us what information needed to be verified. Hours of calling...
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Anonymous
Chuck Martin

I just had a similar issue with Macy’s. They just canceled my order from two weeks ago telling me to disregard the previous shipping notification I received. They gave no reas...

I didn't like
  • Billing and customer service
#1137978
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I have been a Macys Card Holder for many years but of lately I realize that when I try to return something, they want to give a gift card as part of the return when in actuality a gift card was never used to purchase the item and it would be within the 30 day return...
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Anonymous
Rose

They will ALWAYS credit all returns to your Macy's card if that is the way you paid. The only reason you will receive a certificate in the mail is if you have been doing shady...

#1137198
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