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I know for a fact that Macys in the Holyoke Mall has taken a turn for the worse. Hiring loud ghetto individuals is not a way to attract customers. Someone wearing to tight jeans with boots who continually pulls up her pant because they are so tight is not someone who should be giving fashion advise. I simply asked for help finding blue trousers. The woman, if you can call her that, was loud, uncouth and not helpful. The state of the store was a...
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2.0
I liked
  • I liked the sell
#1010158
Never, never, never purchase a bogus Beautyrest mattress form Macy's. It has been a nightmare to resolve the problem. They seem to forget I am the customer, only thing they care about is to hook you into a sale and a credit card, then when your mattress arrives and begins to sag after two nights sleep they are incensed that you need to return lt. They want to charge 15% restocking fee for a defective, poor quality Beautyrest mattress. They are...
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#1010126
Sad day in a failing department store to play liberal politics and choose for the customer what they can and cannot purchase...Ivanka Trumps clothing line interested the younger savvy dresser for most part Macys catered to the frumpy old lady...Stand up for all of your customers be it to the left or right..stay out of the political arena let your customer decide,after all it is the HARD WORKING AMERICAN that shops at your stores....And we as...
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MattD78

MattD78 God forbid a business decide for itself who they choose to do business with. You are certainly welcome to take your business elsewhere, but so are they. Welcome to free enterp...

Anonymous

Mad Consumer Your store is handling the Ivanka Trump line wrong! Pretty bad that your store is one sided! Won't shop there anymore!

#1005516

Short Review for February 09, 2017

#1005496
1.0
Since i was tag as a deplorable by your store by removing Ivanka Trump clothes. Going along with the nonsence stupidity of people runing you and all other stores i decided not to shop at any store that is taking part of that game. My money probsbly worth less than theirs but it is money anyways. Hope you dont regret excluding the rest of the population from your business.
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Macys Manager Review

#994717
1.0
The manager lied to candidates. they will not get a call back, they will get a rejection letter from a work position that requires no experience. the manager is a lying hypocrite. lawsuits are now being made against macys at Palm Desert over 100,000$ dollars.
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Macys Manager Review

#983894
1.0
Supervisor named Carlos at the parkchester bronx location was very rude and unwilling to give his last name ..refused to resolve a mistake made on their part due to the holiday rush on New Year's Eve
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Mattress Review

#981492
1.5
I bought a mattress set from macys. They charged me a recycling fee. Mattresses are free to recycle, macys ripped me off.
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I purchased an apple watch for my granddaughter for Christmas. On Dec 19th, 2016, I received a call from macys saying someone return an apple watch and my account was wrongly credited and they were reversing the credit and just wanted me to know what it was about when I saw my bill. No problem I say. Dec 25th my granddaughter decided to exchange the watch for a different color. I take it to my local macys who will not take it back, even though...
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1.0
#1003580
I recently called macys.com to find out if I could get a price adjustment on a denim jacket by Levi's. The jacket is listed as $69.99 on macys.com and the same jacket is selling for more than 50% off at the official levi.com website. I called and talk to a representative only to find out that levi.com is not covered in their price adjustment policy. How can that be its the official validated website. How does that make sense c'mon get with the...
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MattD78

MattD78 One reason could be because Levi's website is not considered a direct competitor. JCPenny, Dillards, these would be direct competitors of Macys since they are department store...

2.2
I didn't like
  • Bad policy
  • No price match
  • Bad price adjustment policy
#1002290
I had three terrible experiences with Macys sales representative and a manager in two consecutive days, two different locations, two different department three different employees. Mistake # 1 Children’s Clothing Danielle – Springfield, Virgina(VA) Mall in the children department. Upon arrival there was only one cashier ringing up the children’s department. There was two Spanish speaking customer ringing up more than 50 items of clothing and...
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Anonymous

Anonymous Manager Gwen needs to go home...unhappy employee makes unsatisfied customer. I only frequent one areas at this store and its cosmetics...the need to close this store down and ...

1.3
I liked
  • Springfield mall
I didn't like
  • Waldorf md
  • Manager gwen at st charles town center waldorf
  • Waldorf
ordered an item online thru their website and when i received it the following week and opened the package it was empty! i suspect it was stolen by someone in the fulfillment department for the order in the warehouse and not any of the shippers (ups/usps). although they are sending a replacement, however this kind of thing should not be happening. it was not an inexpensive item either. why do i suspect it to be on their end and not the shippers?...
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Anonymous

Anonymous Why are you complaining? They promptly replaced your lost item. And you offer no evidence to support your contention that Macys employees -- not the shippers -- stole the it...

#997975
I bought an entire apartment of furniture from Macy's and Worrynomore plan for all pieces including structural coverage. Here are my experiences. 1) Mattress My baby's diaper leaked on the mattress. I filed a claim. They sent a technician who didn't touch it but took photos and left. Then, I received a claim rejected letter. I filed dispute. Never heard back. I called and was told they had come to a conclusion that it was rejected, because there...
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I shopped at Macy's in Eugene, Oregon Thursday 1/19/17. I bought over $100.00 worth of cosmetics at the Clinique cosmetic counter. The clerk rang it up and then gave me my items in a bag, I then asked her if you were no longer charging $0.05 for the bags, she said that they still had the charge and that she added it to my bill. First of all when you buy over $100.00 worth of Clinique you should NOT have to pay ( I DO NOT CARE ABOUT ANY LAW) for...
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#995973

Contact Macys

Headquarters Address:
Macy's Credit and Customer Service
PO Box 8113
Mason, Ohio 45040
Phone:
(800) 659-6229
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Top Rated Products Manufactured by Macys

I ordered 2 curtains & 2 valances from Macy's online. the description of the items state that need 2 valances to completed the look. the items arrived looking nothing like the description. you need 4 valances to completed the look and the color was way darker then the pictures. it was suppose to be gold but it was brown. I was told by the store associate that they can't accept my return because the store doesn't carry curtains. I processed an...
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1.4
Product
I didn't like
  • Being misled by information on their website
  • Customer servicer
#994727