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I have had 4 instances in last two months where I ordered online and suits were sent with jacket one size and pants another. I ordered shoes and received one shoe correct size so worn out that the sole of the shoe was worn through with mud and grass all over it and the...
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2.1
I didn't like
  • Customer service and items received from online orders
  • Customer service and items received by mail
#1118346
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They close my account said they were going to reopen me account been a member with them since 2007 never been late they old me over charging fees late fees reimbursement on finance charges over $300 they report me to the credit bureau and say that I’ve been late on my...
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2.2
#1118204
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I called macys credit deptarment and the rep from overseas don't know who the FTC OR A FEDERAL AFDAIVD IS. THE PHONES WHERE RECORDED AND I ALSO INFORMED THEM THAT I HAVE PTSD. THE OVER SEAS AGENT REFUSED TO REMOVE FROM A ACCOUNT AS A AUTHRISED USER AS IM BEEN INORMED...
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1.8
#1117988
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Macys - Items not received

Macys
#1079914
1.0
Details
I have made some orders recently that haven't been received but say delivered and now because of previous orders that also weren't received, damaged, etc. the warehouse has decline my refund and will not ever give me a refund online for any reason because of this even though my orders were made before the warehouse decided this.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Macys - Macy's no more for me

Macys
#1075800
3.1
Details
Macys has way too ma y exclusions on a 10 dollar of 25 coupon,it saying use on clearance,but they do all clearance as a specials,or deal of the day,and of course it is excluded,very misleading. I go to kohls now,very honest,they take what they advertise.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Staff
Value for money

Macys - Denied the issue of a credit card

Macys
#1066932
Six of june nineteen seventeen
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Macys - Terrible place to shop for furniturea

Macys
#1060497
1.0
Details
First time had a rude lazy salesperson.Talked to manager on phone.Went back in and talked to a different salesperson,and was ready to buy a sofa ,she walked away and never came.back.Spoke to manager and she said the salesperson was the only one there ,and had 3 customers.Why didnt the manager help out with customers?
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
This is review for worrynomore furniture warranty service that Macy's uses. Supposedly worrynomore is the answer if you ever stain your couch, chairs or whatever. WRONG. My wife and I purchased it, knowing full well that we are having kids and accidents happen. The...
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#1117223
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I bought these fantastic looking boots from Macy's for like 80$ but after like a month the heels have broken in a few parts to reveal that the inside is totally hollow. I've been trying to find information on why they would even make hollow heels, but so far I've just...
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#1116378
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Macys - FURNITURE FLIMSY - PROTECTION PLAN WORTHLESS
I bought a couch and a side chair and the Protection Plan to service them if there was a problem. The problem is - they are cheapskates! The 'core' of some of the cushions began to flatten within the year and they came to see and said this was normal 'wear.' It's...
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Anonymous
Anonymous

I don't like Macy's and I don't think they belong in our state.

2.9
I didn't like
  • Protection plan
  • Shoddy business practice
#1115541
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I ordered a pair of booties for the fall and I am angry that they sent me a pair of USED booties with no return slips. They make it impossible to return. I am going back to Amazon for convenience. I called them and they were nonchalant about the issue and in order for...
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Anonymous
Anonymous

a pair of booties wax $92?

MattD78
MattD78

Unfortunately pretty much every company uses the same exchange process in that you are credited for the item once it is returned and then recharged for the correct item once i...

2.5
I didn't like
  • Customer servicer
  • Cannot understand reps and they lie
  • Customer service - price at pos wrong
#1113734
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I ordered 2 pair of Betsy Johnson shoes not to receive either one. I ordered them on 9/20/17 and never received them, UPS scanned them in from their facility, then passed off to the USPS, which someone there said that they tried to deliver the package but customer...
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1.0
#1111030
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Macy's rejected my on-time payment via my bank at the end of August. I called and was promised it would go through and the late fee ($27) and interest charge ($3.39) would be reversed as well. The late fee was reversed on the next statement but not the interest charge....
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MattD78
MattD78

The Macy's credit card is issued/handled by American Express. American Express are the ones who own the account and are in charge of things like late fees and interest charges...

1.0
I didn't like
  • Credit card accounting
#1109917
Reply to reviews
I thought that one of the advantages at shopping at a place like Macy's over Amazon.com is the face-to-face personalized customer service. Turns out I was wrong about that. I bought a nice watch for my son at the flagship Macy's in NYC; 3 days later I decided to...
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2.7
I didn't like
  • Unreasonable change order and cancellation time
  • Dealing with any of the employees
#1108536
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