Macys
Reviews and Complaints
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Verified ReviewerChange of address
- Prices
- It usually has a good selection of products
- Products
- Hard to get a hold of
- Poor customer service
- Web-site is difficult to use
Preferred solution: Change Shipping Address
User's recommendation: Be carefully Macy's does not honor their commitment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout my order
Cancelled my order after making contact with Macy’s 3 times to make sure there was no problem.
I placed an order on Black Friday. First order for my Christmas gifts.
Most expensive one also. Over the last several weeks called customer service 3 times to make sure there was no problem with the order because my other orders were arriving. I was told no issues. Another was told it had already shipped the last time I called the said it was arriving on the 17th.
To my surprise instead I received an email that my order was cancelled and they were not going to charge me. How nice that they didnt charge me for an order they cancelled. My whole complaint is when I was calling customer service they were telling me there was no issue. If they would have been straight up with me I could have gotten someplace else.
I finally found a set but it was for over 140.00 more bye to it being last minute and not Black Friday. You have extremely poor customer service. They dont help and half the time speaking English is very hard for them. When I asked to speak to someone in the United States ( which is a law that they must give you someone in USA if you ask) she refused then when I cited the law she transferred me to number that just rang and I let it ring the whole time I was making lunch which took me about 20-25 minutes.
The ringing on speaker really made my husband angry and asked that I hang up. Just start off at Bloomingdales skip Macys.
User's recommendation: If it something you really need go to the store. Wear a mask but go you just may get what you want and be able to speak with someone who speaks your language.
Make a payment
Questionnaire
User's recommendation: watch your charges and stay vigilant on your orders
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
I have not been contacted by Macys.
Preferred solution: Let the company propose a solution
User's recommendation: If you shop there, don't use a store card. They really don't care.
Piece of *** operation
Preferred solution: fire the *** management
User's recommendation: take a sedative before shopping Macys.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO CUSTOMER SERVICE
- Products
- Pros are lacking more & more
- Difficult to contact
Preferred solution: Let the company propose a solution
User's recommendation: Order from elsewhere. Save your breath.
Cancel order... there was an order processed for 2 of the same item
- Products
- No way to reach customer service
Preferred solution: Cancel order for one of the items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Corona, CaliforniaExtremely bad customer service
- Established company with usually good products
- Customer service hangs up
Preferred solution: Let the company propose a solution
Credit
Preferred solution: Full refund
Rebates is total bs
Preferred solution: My second rebate as I bought two items
User's recommendation: I’d say stay away but your choice
Lost package
Preferred solution: Deliver product or service ordered
Excellent delivery
Ruined christmas
- I got ripped off and christmas was ruined
Preferred solution: Full refund
User's recommendation: do not eve shop with them they should be out of business
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The only shame here is if they don't ban you from their stores. You're ignorant