Macys
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRecent purchase
- Decent products
- Prices
- Bad price adjustment policy
- Customer services
- Deceitful return policy
Preferred solution: Let the company propose a solution
User's recommendation: Spend your money elsewhere Macy’s does not care about our issue’s when spending our money
BORDERLINE FRAUDULENT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy package was never delivered
- Petite size shopping for women
- Reliability has gone down hill
Preferred solution: Apology
User's recommendation: Don't shop online at Macy's
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged crystal
User's recommendation: Order far enough in advance because the poor packing by Macy’s will likely result in you needing a replacement.
Order not delivered
User's recommendation: Pick up at store. But I think it happen a warehouse level and not at retail.
Continuous Poor Check out & False ads
I purchased 3 sets of 3 piece hardside luggage by Tag for Christmas Presents &was expecting to recieve Cash back dolIars. I am 74 years old & live on Social Security
- Always felt macys to be fair
- Have not been able to get problem resolved
Preferred solution: Please send me the Cashback Dollars that I feel I am entitled to recieve
Ruined credit!
- Always liked the products
- Diversity of products and good sale prices
- Good for years
- Foul attitude from people at corporate office
Preferred solution: Let the company propose a solution
User's recommendation: If you can’t pay cash don’t trust that Macy’s has a heart or cares!
No receipt email or tracking for over a week
- Never going back
- Missing package
Preferred solution: Full refund
User's recommendation: Shop somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lake Stevens, WashingtonResolved: Customer service
Company fixed the issue and I have been provided with apology.
Delivery
- Sales associate snorting
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | The Bronx, New YorkTo update my address
Credit limit 1200 only spent half need Macy’s official card
- Need help with this matter
- Ralf lauren polo
- Nice department
Rebate Unfair Policy
User's recommendation: Don't count on the rebate.
Ups delivered to the wrong address
User's recommendation: Double check shipping address
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Online customer service is HORRIBLE! They will tell you anything to get rid of you.
After speaking to 4 people in 3 days got a manager who said 3 of them had lied to me. My order was lost and they could not do anything. Ups was very helpful but said Macy's would have to file claim they were the shipper.
So Merry Christmas Macy's. I am done with you!!