Macys
Reviews and Complaints
The More Money You Spend - The Worse Your Experience Will Be
Unresolved billing issue
- Quality
- Billing and customer service
Preferred solution: Refund of extra fees levied against my account, and an end to harassment from collections.
Got store credit instead of credit on my Macy's charge
I shop at Macy's online since many of the items offered online are not available at my local store. I had 3 orders that had returns on them. Usually I take them back to the store but I thought I would use the new "free returns" feature and send them back.
BIG MISTAKE!!! They received the items and issued me store credits instead of refunding to my Macy's charge, which was how they were purchased.
NOW, 4 phone calls and 30 days later I still cannot get this resolved. I've been told I'll receive the credit in 7-10 business days (which I had been told after each of the 3 previous phone calls and adds up to the 30 days that I am still waiting).
They rolled out this free return shipping without fully vetting the process. I have been paying interest for items that were returned.
DO NOT send back anything to Macy's. If you bought it online, return it to the store.
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Verified ReviewerDO NOT GET A Macy’s CREDIT CARD!
DO NOT GET A Macy’s CREDIT CARD!
Day 1, I was talked into getting the credit card from the cashier.
Day 5, went online to payoff credit and learned I had to sign up for a Store Online Account, then put in credit account number. It said I had to wait 24 hours before registering my account.
Day 6, went online to pay; said I had to wait until account transaction was recorded (decided to wait until received bill in mail.
I started getting harassing calls from Macy’s; every hour every day.
I paid the balance off and was going to leave the account open; when I received another bill the next month for a $2.00 fee.
I paid the $2.00 fee online; called the next day to cancel the card and was told I had to wait 48 hours before I could cancel. This made me upset and tried to explain to her the above reasons I was canceling and she proceeded to tell me, “If I paid my bill on time I would not get harassing calls.” This made me angry as that I had tried to pay on time… she then told me if I cancelled the card, “I could never apply again.” - Like I would want to...in fact, I will never shop at Macy’s again for this reason.
- Poor customer service
- Credit service
Preferred solution: Let the company propose a solution
Gift card sent for return instead of crediting my credit card
Thought I would give Macy's a try instead of Nordstrom, and won't make that mistake again. I ordered some things from Macy's online, a couple of them didn't work, so I shipped them back the next day, 3 weeks later, instead of crediting my credit card, they sent me Macy's gift cards.
It took me 30 minutes on the phone with them. Had to transfer me to a supervisor and I had to argue and defend how I sent them back to be able to get my credit card credited. They said it was because my shipping and billing info weren't the same.
They said it would take 1-2 billing cycles to see the credit on my card.
Macy's Horrible Customer Service
- Remove 30 days late from account
- Billing and customer service
Horrible Customer Service
- Poor customer service
Preferred solution: give me my discount as promised, in addition to what anybody else can get ordering online.
Macys - Gift Card Review from Los Angeles, California
Macy's American Express card the worst in the world
- False resolution
Preferred solution: Let the company propose a solution
Worst credit card ever
Extreme shipping delays and terrible customer service
- Staff
- False advertising of stock
- Poor customer service
Preferred solution: Let the company propose a solution
Macy"s Gift Card for a Wedding Gift
Macy's Fine Jewlery Department is mess
- Poor customer service
- Poor product quality
- Staff
Macys - Credit Review from Bellevue, Washington
MAKE MONEY ANYWAY THEY CAN
Well, today is August 15, 2013 and still no response from these Crooks which is one of many "Macy's".
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Pay your bill on time. Late is late.
If you are late, be an adult, pay the fee and be more careful next month. Doesn't matter if it's one day or 10.
Thanks Macy's
Sorry to disappoint you, I don't work for Macy's, it's not that easy. Not everyone who points out that sometimes it really is the customers fault works for the company.
The point here is that Macy's themselves 'forgave' the late payment, rescinded the fee, but is unwilling or unable to communicate these facts to whomever is handling the collections. I have no problem with a company going after habitual offenders, or downright deadbeats, but this case doesn't qualify as either.
Further, a one-day-late payment shows a sincere attempt to get the bill paid on time; a ten-day-late payment is a 'who cares' to the creditor. Big difference there.