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I AM FURIOUS BEYOND BELIEF! Macys is playing with people's money! I went to the Macy's at Colonie to purchase 2 foundations. The Estee Lauder woman was NOT there. So I was "helped" by a woman from Origins. The woman told me that the product doesnt exist anymore,which I...
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1.0
I didn't like
  • Not having a person to talk to
  • Poorly trained employee
  • Item lost
#987833
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Macys - No Customer Service
Purchased 2 leather recliners for XMAS. Delivery was on the 26th. Delivery guys put recliners house - we looked them over but didn't sit in chair. Delivery guy kept saying - everything ok, like we should have a problem - couldn't figure out why he asked so much. After...
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2.3
Product
I didn't like
  • Being ignored
  • Poor attitude
  • Lack of customer service
#987031
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Recently I bought beauty and fragrance and clothes by approaching phone Macy's customer service. I paid through my Visa Debit Gift Card and the female which took the order was so much curious in selling that she did not even ask me if I want to add the point in Plenti...
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Anonymous
Peace

Have you tried calling their customer service? Its seems that you spoke with their order entry department, I believe they may not able add your points to your plenti. You can ...

1.0
#984070
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Macys Cashier Review

Macys
#934868
on Sunday 9,2016 I went to buy at Macy's out let the cashier found my Bloomingdale's card and kept it,today 10-11-16,i call the cops and toke'm to the store ,managers are full of *** and I'm not done !! my phone is 917 674 1493 call at any time....
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Short Review for September 14, 2016, Pc_service

Macys
#919001
Maceys respect their employees they approve of abuse of women from people who work in the store unacceptable
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Simmons Bedding Company Mattress Review

Macys
#892047
3.1
I bought a beautyrest black mattress about 3 years ago. It's started sagging within 3 months so thought they would return it. But oh no. It has to sag 1 3/4" before they consider it defective. So I am taking 4 Advil a day. Am thinking about suing them in small claims court
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Macys Rebate Review

Macys
#890550
1.0
I will not be back. I wanted to use the 20 percent off was told I could not use on sale and it said u could so sad. Had one if u spent 40 or more u could get 15 off again they said no because they all ready had it marked down. Well why did u send the coupons out of u could only use them on nothing. I go to kolhs all the time never have any trouble guess i will be shopping there more so sad
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Called Macy's to resolve an issue with my account, and the representative on the phone was rude and arrogant. I also have a mild accent, and she sounded rather discriminatory and acted like I'm dumb. She acted like she didn't want to be on the phone more than a minute,...
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1.0
#983339
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I placed an order which arrived with the wrong coat size. I called an spoke with an agent by the name of Simon I.D.91035027 in your resolution department, whom was very rude, disrespectful, arguing with me, speaking with in a very condescending manner, and hung up the...
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Anonymous
Anonymous

You seriously expected them to reverse the charges BEFORE you sent back the merchandise? I don't care WHO you worked for and for HOW long. You are IGNORANT. No store will re...

3.3
I didn't like
  • Employees lie to customers
  • Employees lie for eachother
  • Dishonest employees
#981536
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I bought a mattress set from macys. They charged me a recycling fee. Mattresses are free to recycle, macys ripped me off.
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Anonymous
Debbie

I am not sure what state you live in but I know of at least 3 states (California, Connecticut and New Hampshire) that it is mandatory that customers are charged recycling fees...

1.5
Product
#981492
Reply to reviews

Macy's is a dishonest cheating store and I have my sales receipt and the merchandise ticket to prove it. Style&Co brand straight leg denim jeans has a merchandise tag as Edv everyday value merchandise ticket with MSRP price of $29.98 showing from beneath the dales...
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Anonymous
Gemini

First off, did it ever cross your pathetic mind that maybe the tag was incorrect? Second even if the msrp was 29.98, Style & Co. is Macy's brand so they can change the price w...

2.0
I didn't like
  • Price cheating
#980433
Reply to reviews
Ordered two pairs of boots in Macy's store Dec 5th. One pair was fine the other had two wrong sizes in box. Called customer service on dec 5th and they supposedly reordered the new pair. I shipped the one pair back waiting to receive new pair. Called customer service...
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Anonymous
Anonymous

I know you're telling the truth.. I've experienced this same problem with them... The customer service representatives are very rude. I will never purchase anything else from ...

#980350
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I ordered shoes online TWO DAYS AGO and wasn't impressed. So, i went to Macy's, with the box and receipt, in new condition , to get a refund. The sales guy says, "How about I put $ on your card and give you $ in a gift card?" "Did I pay with a gift card??!" "I don't...
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1.0
I didn't like
  • Dishonest with refund tried to scam me
#979342
Reply to reviews
I have contacted Macy Credit Dept 800-830-3087 on several occasions regarding an old credit card. I have asked to have my account closed and they either they keep activating it without my permission or opening new cards in my name !! Then when you try to reach them its...
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1.0
I didn't like
  • Product quality
  • Long wait time to reach cs
  • Blatant lying or terrible language gap of outsourced employees
#978713
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