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Went online to order a bedroom set and mattress. I was instrucyed to call. I was on hold for over an hour. Hung up, called to "pay my bill". Agent answered. She said the furniture department closes at 5pm. Website says call up to 12am in one spot and also 3am in...
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1.0
#1075741
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Spent over three hours on phone trying to order something that was only available on line. Talked to 5 people in 3 departments. They tried to put the charge thru 3 tines on Macys cards and 17 times on MasterCard. I have excellent credit but woke up next am to fraud...
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2.8
I liked
  • Products and sales
  • Product i purchased
I didn't like
  • Dealing with any of the employees
#1073295
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I have called multiple times in regards to a Mac makeup employee Melissa Fuentes at Macys at the MAC counter in Burbank, CA at 200 E Cypress Ave, Burbank, CA 91502. She has refused service to me and my friends due to personal reasons outside of work. I have never met...
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Anonymous
Samantha

You have never met her but she refuses to give you service?? This doesn't make any sense. Either you met her or you haven't. You can't try to have someone fired just because y...

2.2
I didn't like
  • Mac makeup employee melissa fuentes
#1065085
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Macys Account Review

Macys
#974085
3.9
Details
Macy's took it a pond themselves to enroll me in a credit protection plan at my cost! I called to cancel! Now i decided to close out my account with them!
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Price Affordability
Product or Service Quality
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Value for money
Warranty
Website

Monies Review

Macys
#965493
1.0
Details
I've been A Macy's card holder for 25yrs,And I'm done ,Unbelievable ,I love my..........JC PENNEYS ,GOOD BY RED CARD
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Short Review on November 25, 2016

Macys
#961214
1.2
Details
i applied for them, got the scheduled interview confirmation and then i got an email saying the interview was cancelled and then today i got an email saying this interview is still on and confirmed.
Comment
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Product or Service Quality
Staff
Value for money
Warranty
Website

Short Review on November 17, 2016

Macys
#957168
A *** place to work.
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I purchased an engagement ring from Macy's in January 2016, it is a 14k rose gold ring with LeVian diamonds. Since purchasing the ring I have had to get the ring serviced 5 times to replace diamonds that have fallen out. I literally got my ring back yesterday evening...
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Anonymous
Sue Stinson

I am not surprised. Bought a sapphire with many diamond surrounding it 9 years ago. Left store and in one week diamond fell out. Macy's Sent it to CA for repairs. Since then 5...

#1060848
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I had been looking for a white cardigan and I finally found something I liked online but I didn't purchase it. I decided to come to the store after work. Made my way to the 5th floor, found the cardigan, went to the first register, there were 2 people in front of me...
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Anonymous
Emily

A) You must be a very difficult customer to deal with...orB) You came in when they were closed which isn't fair to them.

Anonymous
Margaret

Sales associate turned me away because the item I had came from a difference clothing department, that happened to be on a different floor. I didn't want to go back, so Macy's...

#1060728
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First time had a rude lazy salesperson.Talked to manager on phone.Went back in and talked to a different salesperson,and was ready to buy a sofa ,she walked away and never came.back.Spoke to manager and she said the salesperson was the only one there ,and had 3...
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Anonymous
Molly

Because the employees work on commission and the managers are not allowed to ring up commission sales. There's your answer. You're welcome :) An associate can have a billion c...

1.0
#1060497
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I started at 7.25 at macys ot took me 5 years to get to 9.95 when other hires being hired for my same job where being hired at 10 dls an hour when i was still at a pathetic 8 dls do not work for macys. I left tat job 2 weeks ago i still havent received my last paycheck.
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Anonymous
Anonymous

Don't email this person "Dave". You've no idea who he is or what his game is. If you are owed money, contact Macy's Corporate offices. Every state has a "final paycheck" la...

1.8
#1057318
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Purchased "Hannon Recliners by Simon LI"-called as soon as chairs delivered- uncomfortable-very hard & not the same specs as the model in the store! Picked out 2 new (equally expensive) chairs to replace them & asked Macy's to waive the 15% restocking fee. Sent a rude...
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3.5
I didn't like
  • Customer service-non-waiver of restocking fee
#1053927
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If you were not sure if you wanted to grant me a credit increase then you shouldn't have ran it.What I haven't paid to others shouldn't have anything to do with you.I pay and I make a payment every month on time.So please understand where I'm coming from.Thats it so...
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MattD78
MattD78

According to your Macy's credit card agreement " We may reduce or increase your credit limit at any time for any reason as permitted by law. We will notify you of any change, ...

Anonymous
twofaced

okayy. umm you do realize that the computer does the credit increases/ decreases not a human right? The computer flagged you for a credit decrease for a good reason im sure. R...

#1049430
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I had the same experience as the person who told of trying to pay for makeup with her check. The counter person, manager and credit dept. all said the same thing "Your check is not accepted". When I called my bank Mgr. she said there was more than enough money to cover...
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Anonymous
Gemini

Did it ever cross your pathetic mind that some stores don't accept certain checks. Save yourself the trouble and get a debit card like everyone else. And I doubt that you will...

Anonymous
Angela

Lack of common sense?? Seriously??? People like you make me laugh. First of all, why don't you join the 20th century and stop paying for things with checks and pay with debit,...

1.5
I didn't like
  • Rude sales person
  • Lack of common sense of management
  • Poor customer service
#1047705
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