Deimi G

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Verified Reviewer
| map-marker Los Angeles, California

Yudeth.gonzalez.11@***.com

I would like to cancel my credit card also cause I havent gotten my Macy's card its been like 3 weeks and still havent gotten it on the mail so I would like to close my account
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Anonymous
map-marker New Haven, Connecticut

Have you resolved my issue?? No!! I’m still waiting for you to call or email me about resolution to my Egift card issue.

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As I said in my previous email to you, Macys, I sent an E gift card to my sister for her birthday but it was sent to the wrong email address which was my fault to begin with. I immediately called which took some doing to try to find someone to talk to and let them know the problem. I let them know what the problem was many times and they promised to send the E gift card to the correct email address or to refund my money and I have heard nothing. No nothing has been resolved.
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User's recommendation: Oh I don’t know don’t send an E gift card maybe? Is anybody listening are you just a robot?

Sandy H Szz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

To see how to return something I purchased online that doesn’t fit.

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Macys - To see how to return something I purchased online that doesn’t fit.
To see how I return an online purchase ...both customer service numbers say my call can't be completed
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Pros:
  • Online shopping
Cons:
  • How to contact customer service

Preferred solution: Full refund

User's recommendation: I’m not upset, I just want to know how to return something

Anonymous
map-marker Taylorsville, Kentucky

Customer service

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Macy's had opened two cards for me that we did not know about so on Sunday 08/21/2022@ 1:30pm we called the customer service we spoke to Ali that had no idea what he was doing. We had looked into our account and there was no balance at all, then out of the blue we suddenly where informed that my Credit limited was decreased to $200 because we did not pay our Bill.

I have all my bills paid and now was panelized because you guys not only had a card on my maiden name that I don't have anymore since 2 years my driver's license has also my Married name Wethington on it so how was that opened? The guy "Ali" had us on the phone for over 30 minutes and had no idea what he was doing, he ask us over and over the same question, he spoke to my husband again Bill Wethington and gave all my personal information but my is Wethington, did not even ask for my permission, until he figured out that he made a mistake. I am from a foreign country too but if you work you need to understand what the customer ask not being stupid about that. He waisted 30 minutes for something that should have taking 5minutes and because of people that work for you and issuing a second card on my maiden name that we did not know off now we have to pay $176 and you lowered my credit limited.

It makes me just realize why more and more people buy on line because you make customers experience horrible.

Ali need to be retrained I work with many people from different countries and you need to be able to listen to the customer and understand or work somewhere where talking is not necessary. I am very up sad about this all and that your company panelized me for something they did, Faye

Ps when ask for a manager or supervisor we where told they do not work in the weekend omg you need to rethinking your customer service

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User's recommendation: Absolutely not

Anonymous
map-marker New Orleans, Louisiana

I want to purchase new living room set

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Wow! What a deal that I received from Macys! A brand new Living Room Set for under $1,400.00 ! With 0% interest for one year!The Customer service was flawless! I buy everything from Macys if they what Im looking to buy.
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User's recommendation: Always check Macy’s first Macy’s has really expanded their goods and services! Okay

Tina M O

Return policy used to be liberal as Nordstrom and bloodies butAny time I have an issue I have to call several times to get it resolved as the people prior do not document things and move it forward !

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Return took explaining to several people and finally I pay it to not have interest accumulate and spend a good amount of MY time to get it resolved and finally nothing all others give a coupon code to use for the inconvenience and all my time wasted . The consumer friendly part has been dropped sadly ..
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Preferred solution: Full refund

Anonymous
map-marker La Habra, California

Never received link to change password over 30 minutes

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Store service is good, however, I had two live chats online a I could not log into my account. I was told the first time it would take 30 minutes to receive link to reset password (4:44 p.m.) after and hour and a half, went again on line and told to wait another half hour to receive link to change password. Still waiting. Do not understand why it take so long.
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Anonymous
map-marker Boca Raton, Florida

You asked for it

I was trying to find out if the customer service office was open to buy a gift card or could it be bought in store the person who answered the phone couldnt answer the questions.
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User's recommendation: Don’t call. Useless.

Raymond Yjp

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

About my account

I have been requesting for my card for the past 2 month but I never got it. The only thing I got is the bill. Can you guys send the card please? Have called and updated my address more than 10 times.
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Vilma C Bgq

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Verified Reviewer
| map-marker Brooklyn, New York

Cancelación de mi pedido

Cancelaron mi pedido y no me han devuelto mi dinero hice el mismo pedido 2 veces llamo y no contestan las llamadas
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Alfonso S Jro

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Verified Reviewer

Returns

NoI purchase a pair of shoes out of the state where i live cause i was out for a wedding when i came back and wanted use the shoes they didnt fit right.now that im trying to return them for a refund no one wants to help me!i keep getting sent to different departments.i cancelling my credit card and will never use this store at all
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Loss:
$50
Pros:
  • Varieties
Cons:
  • Sock at helping once u bought items
  • Sock at helping consumers once they purchsed an item

Preferred solution: Full refund

User's recommendation: No never

Leanda Vyb
map-marker Cupertino, California

I did not purchase anything I wanted to get information to purchases leftover merchandise that you guys don’t sell auto season merchandise that kind of thing

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Hello are you an interesting in speak to someone relator to buy the leftover merchandise is that you're not gonna sell anymore I'll be interesting in purchases thank you very much
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Purity K Sxb

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Verified Reviewer
| map-marker Tukwila, Washington

Credit card

My issue was not resolved. I'm not able to use my Macy's card and no reason was provided. Was told to expect a call within three days, one week later no one has called
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Preferred solution: Have my credit card reinstated.

Cheryl T Lvj
map-marker Columbus, Ohio

Credit adjustment that i was promosed 6 calls now Im beyond angry !

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Was told I would get a price adjustment for an instore purchase after two weeks and 8 phone calls , several of which I was hurt v up on, I was told I was "misinformed " that my credit was pending and they weren't capable of doing one was lied to every time I called or re routed . I didn't get one single person who followed through I gave more personal info that was not even needed sin e they had no intention of doing my price adjustment I have never been so disgusted with a customer service in my life .
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Loss:
$126
Pros:
  • Good merchandise
Cons:
  • Poor customer service

Preferred solution: Price reduction

User's recommendation: Don't try to resolve anything over the phone they don't understand anything and don't jeep track of your calls and keep asking for personal info

Anonymous
map-marker Ellensburg, Washington

Want to delete account before Citibank takes over.

I don't want to open another account. I don't need much now that I am older. Perhaps another time I will change to an account again.
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User's recommendation: Always do what is best for you.

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