Macys
Reviews and Complaints
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Verified Reviewer | Los Angeles, CaliforniaYudeth.gonzalez.11@***.com
Have you resolved my issue?? No!! I’m still waiting for you to call or email me about resolution to my Egift card issue.
User's recommendation: Oh I don’t know don’t send an E gift card maybe? Is anybody listening are you just a robot?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerTo see how to return something I purchased online that doesn’t fit.
- Online shopping
- How to contact customer service
Preferred solution: Full refund
User's recommendation: I’m not upset, I just want to know how to return something
Customer service
Macy's had opened two cards for me that we did not know about so on Sunday 08/21/2022@ 1:30pm we called the customer service we spoke to Ali that had no idea what he was doing. We had looked into our account and there was no balance at all, then out of the blue we suddenly where informed that my Credit limited was decreased to $200 because we did not pay our Bill.
I have all my bills paid and now was panelized because you guys not only had a card on my maiden name that I don't have anymore since 2 years my driver's license has also my Married name Wethington on it so how was that opened? The guy "Ali" had us on the phone for over 30 minutes and had no idea what he was doing, he ask us over and over the same question, he spoke to my husband again Bill Wethington and gave all my personal information but my is Wethington, did not even ask for my permission, until he figured out that he made a mistake. I am from a foreign country too but if you work you need to understand what the customer ask not being stupid about that. He waisted 30 minutes for something that should have taking 5minutes and because of people that work for you and issuing a second card on my maiden name that we did not know off now we have to pay $176 and you lowered my credit limited.
It makes me just realize why more and more people buy on line because you make customers experience horrible.
Ali need to be retrained I work with many people from different countries and you need to be able to listen to the customer and understand or work somewhere where talking is not necessary. I am very up sad about this all and that your company panelized me for something they did, Faye
Ps when ask for a manager or supervisor we where told they do not work in the weekend omg you need to rethinking your customer service
User's recommendation: Absolutely not
I want to purchase new living room set
User's recommendation: Always check Macy’s first Macy’s has really expanded their goods and services! Okay
Return policy used to be liberal as Nordstrom and bloodies butAny time I have an issue I have to call several times to get it resolved as the people prior do not document things and move it forward !
Preferred solution: Full refund
Never received link to change password over 30 minutes
You asked for it
User's recommendation: Don’t call. Useless.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaAbout my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brooklyn, New YorkCancelación de mi pedido
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturns
- Varieties
- Sock at helping once u bought items
- Sock at helping consumers once they purchsed an item
Preferred solution: Full refund
User's recommendation: No never
I did not purchase anything I wanted to get information to purchases leftover merchandise that you guys don’t sell auto season merchandise that kind of thing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tukwila, WashingtonCredit card
Preferred solution: Have my credit card reinstated.
Credit adjustment that i was promosed 6 calls now Im beyond angry !
- Good merchandise
- Poor customer service
Preferred solution: Price reduction
User's recommendation: Don't try to resolve anything over the phone they don't understand anything and don't jeep track of your calls and keep asking for personal info
Want to delete account before Citibank takes over.
User's recommendation: Always do what is best for you.
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