Gigi S Yrh

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Verified Reviewer
| map-marker Skokie, Illinois

Status on my order

Cannot get through to any number. Once I did representative had no idea what I was talking about, until he had to check further. Very frustrating. Ordered in November, said it was coming in June, and now delayed again with no one letting me know.
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Preferred solution: Apology

User's recommendation: Don’t order from Macy’s

Anonymous
map-marker Maarssen, Utrecht

The goods I ordered were bad quality

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No service! Did not answer mails and telephone calls were hanged up after. Waiting so long for an Tel.operator! After weeks I found a Tel.number and called! Were operators in the Philippines and they have the right informations and the forwarding or shipping labels! After 3 weeks when the package arrived , Macy finally refunded the transactions on my PayPal account! Thank you Macy despite your very bad service! Mrs. A. Kallai/ Maarssen the Netherlands
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Anonymous
map-marker Mount Laurel, New Jersey

Make complaint

As loyal platinum customer I was very disappointed the way I was treated on my visit I was refused a service and when I asked to talk to a manager,I been told the manager is busy to talk to me and I had to go to another store.
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Preferred solution: Let the company propose a solution

Fran P Jmc

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Verified Buyer
|

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Verified Reviewer
| map-marker Denver, Colorado

Macys Rug, Cherry Creek, CO will not authorize return of rug that did not match my Macys sofa.sofa.

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Macys Rug, Cherry Creek, CO will not authorize return of rug that did not match my Macys sofa.sofa.
Macys Rug, Cherry Creek, CO will not authorize return of rug that did not match my Macys... - Image 2
Macys Rug, Cherry Creek, CO will not authorize return of rug that did not match my Macys... - Image 3
Macys Rug, Cherry Creek, CO will not authorize return of rug that did not match my Macys... - Image 4

9/14/21

Purchased 5x8 rug on sale from $500 reduced to 314.00 to match new Macys sectional. Rug Delivered from warehouse 9/16/21,

9/14/21

Purchased 2 piece Macys sectional - $2357.00

Anticipated delivery date 10/19/21

December 3, 2021

Sectional delivered.

Three previous dates moved back due to industry wide manufacturing and delivery delays nationwide.

When sofa finally delivered, new rug did not compliment the sofa at all. 5x8 Size was too small - room needed larger 8x10

area rug. Color and pattern too dark, needed light neutral solid color to pull the room together. Rug was never used, it was rolled up and stored in closet, for what was supposed to be few weeks, and pulled out when sofa arrived.

Hauled rolled up rug to Macys Cherry Creek store when I returned home from family Christmas visit.

Tanya, kindly explained rug gallery is leased from David Mink Rug Company.

I hauled rug back home and I called them for authorization to return rug and receive credit for $314.00. Talked to Carole, obnoxiously rude customer service rep who was not interested in hearing how Macy's manufacturing and shipping delays affected my situation.She told me I should have waited and picked out a rug AFTER my sofa was in my home.

The only option she tried to "force me to consider" was to apply the $314 credit to a new rug from the store or their online selection. I had already looked at the "trendy" rug display when I visited the store with rug in tow. I also informed Carole that the 8x10 size was ranging from $1,000 to $3,000, not in my budget.

Also, I would never order a rug, or furniture online!!!!!!!!

Dealing with this company and their rude customer service agent, ONCE was ENOUGH!!!

I am 78 yrs old, and having to fight with this company for a $314 credit is not good for my health.

I actually need to put that money towards an affordable neutral rug ( $350) to finally complete the room.

Reaching out to you, has helped me in the past, hoping you can get this unscrupulous David Mink Rug Company and Macy's higher ups to resolve this issue. thank you

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Loss:
$314
Pros:
  • In store sales
  • Sales person
Cons:
  • No customer service
  • Online purchase forms a nightmare

Preferred solution: Full refund

User's recommendation: Do not purchase rugs from Macy's Rug Department. Rug dept is leased by restrictive outside rug vendor,David Mink Rug Company.Miner

Ethel B Izn

Can't add items to bag.

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I called customer service and was told Macys is experiencing global ordering issue. I could not place items needed in my bag while shopping on line. I was told to try again in an hour or call customer service again.
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Pros:
  • Quality of products
  • Great place to shop in person

Preferred solution: On line ordering to be restored.

Phyllis A Lkg

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Verified Reviewer
| map-marker Denver, Colorado

Package I ordered is going to the wrong place

A package I ordered is going to the wrong place and someone from your company told me to contact ups. Now the are saying you need to initiate the change of addreas
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Preferred solution: I would like to get a live person to talk to!!!!’

Anonymous
map-marker Alpharetta, Georgia

Complaint with the Macy's Department Store 732 in Alpharetta Ga at

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I was at the jewelry counter this morning at approximately 10:05 a.m. I waited for more than 10 minutes and no one greeted me or said someone will be with you shortly.

Dewayne and Tammy both saw me waiting but no one acknowledged me. I asked for the manager and they said Dewayne was the Manager. I surely didn't want to talk with him since he was part of the problem after being treated like a third class citizen. I give Macy's to much money and if I was going to spend $1,000.000 they surely missed out.

The customer service experience in the jewelry department is HORRIFIC. I need this to be addressed with the proper chain of command.

Please give me a call at 678-464-****. Archie Garrison

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Pros:
  • Used to be good
Cons:
  • Customer servicer
1 comment
Guest

Sounds like you have a tough life. Go spend you million elsewhere you pos.

Anonymous

STILL NO REFUND

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Still no refund. I have no product or refund. I keep calling wvery week since the end of May and nothing has been resolved.
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Anonymous
map-marker Houston, Texas

No help in the stores

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I tried to get help and no one was around. The handbag was locked so I couldn't take it to the customer service area. Then the person did come and she couldn't unlock it. I left.
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User's recommendation: Have more sales people during the week

Tawanna S Ijx

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Verified Reviewer
| map-marker Woodbridge, New Jersey

No STARS

The reason Im rating the Macys located inside the Woodbridge Mall-Woodbridge NJ zero stars is because the MAC-MAKE-UP manager Kaye on duty between the hours of 2:30p-4:30p on 4/23/22 by FAR was very very RUDE, UNPROFESSIONAL and displayed an attitude with a disturbing demeanor! The DEPT was not busy as she made me wait 1 hr in a chair before making a decision to have a staff member do only my eyes!

The staff member that had NO customers for 20 mins and counting asked if she can do my eyes and Kaye BLATANTLY replied, No she can wait until the other staff member that had 1 customer is done or until she decides to do it herself!! REALLY and thats professional!

I arrived at 2:30p and left at 4:45p for a job that took 15 mins!!! The entire process from beginning to end was DISAPPOINTING of which I decided to give zero stars..

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Preferred solution: Apology

rosemary P Wcl

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Verified Reviewer

Terrible customer service or better title NO CUSTOMER SERVICE ON LINE OR ANYWAY TO CONTACT A HUMAN

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Updated by user Apr 07, 2022

I have a email saying that my order was placed. My phone never connected so I do not know how the order went through.I had to delete the app and shut down my phone. Hopefully I am disconnected from macys

Original review Apr 07, 2022
I was ready to place a lengthy order on my iphone when I hit place order my phone just continued to spin and spin. It was frozen.I tried numerous ways to fix the phone with no success.

Up to this time Macys was not at fault. Here is when my problem started. I went on another laptop to get the number for macys customer service. I tried over 6 numbers.

None of the numbers were in service, I then tried pissed consumer and reached macys or at least got a recording telling me it would be a 15 min wait at least. Meanwhile my phone is still spinning and the 18 items in my cart are GONE!!!!.I then went to the macys site on my laptop and THANK Goodness it said the order was placed!!! No thanks to macys.

I do not know why but all i know is that I never could have went back and remembered what I ordered.So the point of this COMPLAINT is the fact I could not reach anyone to help me at all!! NO ONE.Thank you pissed consumer for your help!!!!
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Pros:
  • Great products
  • Good price on item
  • Products are great quality
Cons:
  • No customer service phone number that actually works

Preferred solution: Let the company propose a solution

User's recommendation: screenshot your order before placing order !!!

Louise A Sja

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Verified Reviewer
| map-marker Campbell, California

Ready to check out. Not showing rewards.

Showed discount of $33 +~. Then went to check out and discount not there. Help help help help help help
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Preferred solution: Already explained!!!!!

Galina S Jnf

I did not get all my refund back!

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Ive gotten happy return cards and I have to pay for them. Plus, I did not get all my money back for returned items!
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Loss:
$260

Preferred solution: Full refund

dorothy m Xpk
map-marker Atlantic City, New Jersey

I have poor vision I would call in my order ( can't see letters or numbers on the computer )

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Most of the =Agent were helpful nice people I would call in to make a payment on the credit card this last female was very rude made me feel bad , upset me to where I have decided to cancel the credit card it's costly too charge to make a payment not informed you go over the credit limit sad it happen to me Getting back to this female made sure she would not help me again after this payment ~~~~~~~~~~~~~~
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Preferred solution: nothing just vent

STEPHANIE H Uwv

Order info

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No arrival info and they have no idea of how long it will be. Getting through to customer service is aweful.
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Pros:
  • Like the brand
  • Products and prices
Cons:
  • All around poor customer service
  • Unethical business practice

Preferred solution: Let the company propose a solution

User's recommendation: Buy items from store

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