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Purchased 2 leather recliners for XMAS. Delivery was on the 26th. Delivery guys put recliners house - we looked them over but didn't sit in chair. Delivery guy kept saying - everything ok, like we should have a problem - couldn't figure out why he asked so much. After leaving and we sit in chairs - one of the backs were completely unlatched and out of place. Immediately called store. Manager on lunch - salesperson didn't seem to care, said yea...
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2.3
I didn't like
  • Poor attitude
  • Being ignored
  • Lack of customer service
#987031

Resolved

I decided to have a bridal registry at Macy's because I have always loved the stores quality and customer service. There were a few items that I decided to return because either I had duplicate or someone bought me a similar item from another store. I got three citring boards and when I returned the second cutting board they told me since it was a duplicate they would have to mail me a merchandise check. That isn't the inconvenience that really...
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Anonymous

Anonymous I am so sorry that happened. Usually they don't return the credit to your csrd. They put that credit in a store card. Hope things were resolved

Hello Macy’s, I would like to say how DISAPPOINTED I am with your customer service. Let me explain a little about my frustration. I recently places 3 separate orders on Friday, June 3rd at Macy’s Online. I needed my items to be shipped in individual gift boxes, I then live chatted with Jacqueline V., which said it could only be done if I placed separate orders, due to that, as a onetime courtesy she would give me free shipping and free gift...
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MattD78

MattD78 "They said that all these 13 incorrect UNAUTHORIZED pending transactions would fall off once my orders were shipped on Monday, June 6th and only the correct amount for each or...

Tuxedo Rental Review

#817086
Macys - Review about Tuxedo Rental from Jackson, Tennessee
1 of 1
Today Friday March 25, 20016 We went to Macy's to pick a rented tuxedo this is the sign we saw. Out to lunch. We waited almost forty minutes Clerk did not return. This is totally unacceptable. Clerk from another department finally assisted us. Does Macy's have only one clerk in the tuxedo department in Town Center Mall Georgia?
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handbag Review

#566740
Macys - Simple Review #1417970743
1 of 1
Ordered a Dooney and Bourke handbag online, when I got it found THESE in the pocket. Nice, Macy's. Disgusted
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100% full

I am reading all of the other similar reviews and feeling like a fool for shopping at Macy's online. I am having the same problem as many reviewers - ordered online, paid by paypal, returned merchandise to the store 2 weeks ago(!!!!!!), have paper receipts in hand proving that I am due a refund - REFUND NOWHERE TO BE FOUND!!! Macy's says they've issued it. PayPal does not show it. Bank does not show it. After MANY-MANY calls to Macy's and...
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Anonymous

Anonymous the same here.. so many people around experience the same non-sense... shopped through online. returned items to the shop. they gave me a refund receipt.
No refund on payp...

2.4
I didn't like
  • Refund processing
#853768
While washing the punch bowl and taking measures not to drop it, the bowl broke off and cut my hand severely. As I examined the bowl later I discovered the rim of the bowl is extremely thin. I did not apply any pressure while washing, drop the bowl, expose it to extreme temperatures, nor did it contain any water to add additional weight. I was totally surprise when it broke off. Consumers should be warned not to pick the bowl up by it's rim....
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4.1
I didn't like
  • Product quality
#832184
My husband bought a gold necklace from Macy's. Well when i put it on it didn't fit well. We went in to return it and we were told that because the jewerly tag was removed we could not get a refund or exchange it.Well i explained to the sales clerk that i had never wore. It had all the orginal tags ,box and receipt even the gift receipt.I just want to know who gives a Valentine gift with a tag on it.Please help me understand that . The necklace...
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We purchased a Bernhardt leather sofa, chair ottoman and other furniture 7-8 years ago. The furniture was in a room that was rarely used. We moved recently and began using the furniture. It started to peel. When we purchased this furniture we were told it was leather-NOT bonded. It was very expensive, but we planned to use it for many, many years since it was 'leather'. We purchased the extended warranty-Worry No More! All of those records...
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#786984

Featured

Macy's did not publish a poor review I wrote for a product I bought online that never arrived. They are still selling the product on their website (see the attached screenshot), and they are still saying that it ships within 15 days, even though I have waited FOUR WEEKS weeks for it and am now told that it is 'back ordered.' Macy's has still not responded to my request for a refund. Do not order from them online!
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Anonymous

Anonymous Why should they publish it? It's NOT a product review!!!
Would you "review" a restaurant you couldn't get a reservation for?
No one wants to hear your irrelevant whini...

1.0
I didn't like
  • Being misled by information on their website
#778011
I am in disbelief to find that the inside flap of my box was covered in blood. Although HIV cannot be transmitted through dry blood, you can be exposed to the Hepatitis B virus with direct contact of dry blood with an open wound. I understand that accidents happen and I am in hopes the employee was not injuried seriously. It is quite evident that Macys did not follow OSHA regulations and procedures to properly dispose of biohazardous...
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#775668

Contact Macys

Headquarters Address:
Macy's Credit and Customer Service
PO Box 8113
Mason, Ohio 45040
Phone:
(800) 659-6229
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Top Rated Products Manufactured by Macys

I bought two shirts for my girlfriend from Macy's, both of which were on the 50% off rack and marked down to $30. When I got my statement, I was charged the original price of over $60 for each. When I called asking to verify the mark down in place on the day of purchase, they said they couldn't get that information, but when I emailed and they responded with evidence I was right, the store ignored ALL subsequent emails asking for the fair price...
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MattD78

MattD78 Something's not right. If you purchased these at a Macy's store they would have given you a receipt at the time of purchase showing the price you paid. So does the store recei...

1.0
I didn't like
  • Poor customer service
  • Staff
#612274