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Macys - No Customer Service
Purchased 2 leather recliners for XMAS. Delivery was on the 26th. Delivery guys put recliners house - we looked them over but didn't sit in chair. Delivery guy kept saying - everything ok, like we should have a problem - couldn't figure out why he asked so much. After...
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2.3
Product
I didn't like
  • Being ignored
  • Poor attitude
  • Lack of customer service
#987031
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Resolved

Macys Customer Care Review
I decided to have a bridal registry at Macy's because I have always loved the stores quality and customer service. There were a few items that I decided to return because either I had duplicate or someone bought me a similar item from another store. I got three...
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Anonymous
Anonymous

I am so sorry that happened. Usually they don't return the credit to your csrd. They put that credit in a store card. Hope things were resolved

5.0
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100% full

Macys - Robbed by Macy's
Macys - Robbed by Macy's
I am reading all of the other similar reviews and feeling like a fool for shopping at Macy's online. I am having the same problem as many reviewers - ordered online, paid by paypal, returned merchandise to the store 2 weeks ago(!!!!!!), have paper receipts in hand...
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Anonymous
Anonymous

the same here.. so many people around experience the same non-sense... shopped through online. returned items to the shop. they gave me a refund receipt. No refund on paypal. ...

2.4
I didn't like
  • Refund processing
#853768
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Earrings Review

Macys
#1041329
1.8
Macys - Diamond fell out of earrings after one week of wearing them
1 of 1
After wearing Small clusters diamond earrings for one week the diamond fell out. Very disappointed
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Tuxedo Rental Review

Macys
#817086
Macys - Review about Tuxedo Rental from Jackson, Tennessee
1 of 1
Today Friday March 25, 20016 We went to Macy's to pick a rented tuxedo this is the sign we saw. Out to lunch. We waited almost forty minutes Clerk did not return. This is totally unacceptable. Clerk from another department finally assisted us. Does Macy's have only one clerk in the tuxedo department in Town Center Mall Georgia?
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Handbag Review

Macys
#566740
Macys - Simple Review #1417970743
1 of 1
Ordered a Dooney and Bourke handbag online, when I got it found THESE in the pocket. Nice, Macy's. Disgusted
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Macys - Cellar 10-piece punch bowl set hazard
Macys - Cellar 10-piece punch bowl set hazard
Macys - Cellar 10-piece punch bowl set hazard
While washing the punch bowl and taking measures not to drop it, the bowl broke off and cut my hand severely. As I examined the bowl later I discovered the rim of the bowl is extremely thin. I did not apply any pressure while washing, drop the bowl, expose it to...
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4.1
I didn't like
  • Product quality
#832184
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Macys - Review about Diamond Heart Necklace from Honea Path, South Carolina
My husband bought a gold necklace from Macy's. Well when i put it on it didn't fit well. We went in to return it and we were told that because the jewerly tag was removed we could not get a refund or exchange it.Well i explained to the sales clerk that i had never...
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Anonymous
FargoLargo

Your post made me laugh out loud! Everyone knows Macy's has the most lenient return policy & will accept just about anything back. Did you have a receipt, CRL number for it? Y...

2.1
#807226
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Macys - Bernhardt 'leather' sofa & chair sold as real leather- Not real leather
We purchased a Bernhardt leather sofa, chair ottoman and other furniture 7-8 years ago. The furniture was in a room that was rarely used. We moved recently and began using the furniture. It started to peel. When we purchased this furniture we were told it was...
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Anonymous
Jacqueline Vasquez

This is terrible that this happened to you. I'd be pissed also. But honestly, this retail giant (almost going bankrupt) does train its employees to furbish stories about their...

#786984
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Featured

Macys - Macy's Reviews not Published
Macys - Macy's Reviews not Published
Macy's did not publish a poor review I wrote for a product I bought online that never arrived. They are still selling the product on their website (see the attached screenshot), and they are still saying that it ships within 15 days, even though I have waited FOUR...
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Anonymous
Joey

Of course they're not going to tell you on the website that it's backordered! It's called MARKETING!!! And they do hire people to remove negative reviews. ALL businesses do th...

Anonymous
Anonymous

Why should they publish it? It's NOT a product review!!! Would you "review" a restaurant you couldn't get a reservation for? No one wants to hear your irrelevant whining, so d...

1.0
I didn't like
  • Being misled by information on their website
#778011
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Macys - Review in Supermarkets and Malls category from Brockton, Massachusetts
Macys - Review in Supermarkets and Malls category from Brockton, Massachusetts
I am in disbelief to find that the inside flap of my box was covered in blood. Although HIV cannot be transmitted through dry blood, you can be exposed to the Hepatitis B virus with direct contact of dry blood with an open wound. I understand that accidents happen and...
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#775668
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Macys - Forced to Pay FAR More Than I Should Have Been Charged; Customer Service Never Cared to Answer Questions
I bought two shirts for my girlfriend from Macy's, both of which were on the 50% off rack and marked down to $30. When I got my statement, I was charged the original price of over $60 for each. When I called asking to verify the mark down in place on the day of...
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Anonymous
Sammy

Why didn't you bother to notice this while checking out?? You're telling me the price rung up at double & you just ignored it & didn't question this with the sales clerk?? Sou...

MattD78
MattD78

Something's not right. If you purchased these at a Macy's store they would have given you a receipt at the time of purchase showing the price you paid. So does the store recei...

1.0
I didn't like
  • Staff
  • Poor customer service
#612274
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Resolved

Macys - Macy's is MEAN and UnFAIR!
Macys - Macy's is MEAN and UnFAIR!
Macys - Macy's is MEAN and UnFAIR!
Macy’s ORDER# 1102106267 UPS TRACKING # 1Z7270661247280441‏ I placed several orders with Macy's on 3/2/15 and was given various shipping and delivery dates for my purchases. One of those was due to arrive on 3/9/15, when it did not, I gave it a couple of days and...
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2.6
I liked
  • Product
  • Quality of item
I didn't like
  • Poor customer service
  • False resolution
  • Product availability
#608134
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