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I've tried for over an hour to get a hold of someone in the store ,in the shoes department ,I tried to get a hold of D executive office ,no success!!! it's ringing and ringing and ringing and there is nobody to answer the phone finally, I got a hold of an operator ,...
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2.0
I didn't like
  • Not getting employee assistance
  • Poorly trained employee
#1102079
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MACY’S AMEX CREDIT CARD OPENED WITHOUT MY CONSENT. AMEX FRAUDULENT PRACTICE. THIS IS FRAUD. THIS IS SIMILAR TO Wells Fargo’s FRAUDULENT CREDIT PRACTICES. I contacted Amex many times regarding this fraudulent practice and no one responded to the complaints. 9/2/17 I...
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MattD78
MattD78

This is not fraud. Macys is not a bank. Macys is not a credit card company or lender. Macys therefor has their credit card issued through AmEx. So if you want a Macys charge c...

I didn't like
  • Inability to assist with credit card fraud
  • Fraudulent unauthorized amex credit card
#1095878
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I have had the "Worry No More Warranty", I was told that the money would be refunded if I did not use the warrantee in seven years. I never used it in seven years and after calling Macy's they gave me the policy number and had to call a third party vender to get...
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I didn't like
  • Waranty sales practices
#1093466
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Macys - Items not received

Macys
#1079914
1.0
Details
I have made some orders recently that haven't been received but say delivered and now because of previous orders that also weren't received, damaged, etc. the warehouse has decline my refund and will not ever give me a refund online for any reason because of this even though my orders were made before the warehouse decided this.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Macys - Macy's no more for me

Macys
#1075800
3.1
Details
Macys has way too ma y exclusions on a 10 dollar of 25 coupon,it saying use on clearance,but they do all clearance as a specials,or deal of the day,and of course it is excluded,very misleading. I go to kohls now,very honest,they take what they advertise.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Staff
Value for money

Macys - Denied the issue of a credit card

Macys
#1066932
Six of june nineteen seventeen
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Macys - LeVian ring purchased at Macy's constantly looses diamonds

Macys
#1060848
I purchased an engagement ring from Macy's in January 2016, it is a 14k rose gold ring with LeVian diamonds. Since purchasing the ring I have had to get the ring serviced 5 times to replace diamonds that have fallen out. I literally got my ring back yesterday evening and there is already a diamond missing. This is so frustrating and I don't know how to resolve it.
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ON AUG 22ND WAS LOOKING FOR SPECIAL CHOCOLATE TO BUY AND HAVE SHIPPED FOR 24TH AUG NO MATTER WHAT COST>>>PERIOD WENT ONLINE FOUND MACEY'S HAD ITEM LOOKING FOR FOR EXTRA $19 WOULD RECIVE ON THAT DATE?????THAT DAY CAME&WENT WOKE UP EARLY THIS MORNING TO A E-MAIL SENT AT...
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MattD78
MattD78

I can't make heads or tails of this grammatical nightmare.

5.0
#1092277
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I have tried to purchase a bed from Macy's..... turns out the $398.00 bed will cost $235.00 to deliver. AND I cannot pick it up at the store. I have a truck, I have the time....but no they don't allow you to pick it up, you must pay thru the nose. Also, I ordered a...
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MattD78
MattD78

You do realize Macys stores don't have room to keep beds in stock and therefor the bed has to be delivered, right? You can't just walk into a Macys and buy a bed because they ...

1.0
I didn't like
  • Mis representation
#1090538
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I am very displeased with your service. My credit card was misused by someone else and I called to have it closed. I was told that the account was closed, but two months later, my checking account was credited for the $300 balance on the credit card ( I had an...
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#1088660
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Macys - Ordered Zarina from Macy's by Pulaski
Macys - Ordered Zarina from Macy's by Pulaski
Macys - Ordered Zarina from Macy's by Pulaski
I have posted pictures. I ordered the Zarina bedset from Macy's made by Pulaski because it looks gorgeous and my wife was in love with it. Upon arrival when the delivery guys started unpacking, i noticed that a wood piece at the back of the headboard was cracked where...
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2.0
Carle Place, New York
#1083093
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I purchased new 2 twin xl Sterns and Foster mattresses. Thee delivery men put a gouge in a brand new dresser when removing my old box springs. I spoke to someone every week for 5 weeks and was always told someone would call back in 24-48 hrs. I was asked to send photos...
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#1082985
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Macys - Price scan was different then tag - manager said its system fault
Macys - Price scan was different then tag - manager said its system fault
Macys - Price scan was different then tag - manager said its system fault
TO WHOM IT MAY CONCERN This comment is regarding my recent trip to Macys Cerritos july 23 . I am a regular macy's shopper mostly I shop online . Yesterday after long time I went inside store to shop for mens clothing . Which turn out to be the worst experience I had in...
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1.0
I didn't like
  • Customer service - price discrimination
  • Customer service - price at pos wrong
#1081952
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I purchased from Macys in Oct 2016 a mattress in March I started getting bites on my ankle and leg. 4 doctors didn't know what the bites were but eventually found out they were bed bugs.After a month on the coach we exterminated with steam by Pestmax which corrected my...
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Product
#1081563
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