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Resolved

I decided to have a bridal registry at Macy's because I have always loved the stores quality and customer service. There were a few items that I decided to return because either I had duplicate or someone bought me a similar item from another store. I got three citring boards and when I returned the second cutting board they told me since it was a duplicate they would have to mail me a merchandise check. That isn't the inconvenience that really...
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Anonymous

Anonymous I am so sorry that happened. Usually they don't return the credit to your csrd. They put that credit in a store card. Hope things were resolved

Resolved

My wife ordered shoes online back late June. They were shipped promptly and arrived promptly as promised. Emails kept us informed of progress and due date. So far so good. They charged my card on receipt of the order, as a Pending Charge." They then charged my account on each individual shipment. 17 days after the last item was shipped and charged, Macy's have not removed the "Pending Charge" Two phone calls to Macy's and they want my CC number...
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I didn't like
  • Poor customer service

Resolved

Macy’s ORDER# 1102106267 UPS TRACKING # 1Z7270661247280441‏ I placed several orders with Macy's on 3/2/15 and was given various shipping and delivery dates for my purchases. One of those was due to arrive on 3/9/15, when it did not, I gave it a couple of days and followed up today. I went through multiple channel and was given a BS answer as to why it was "called back" They said they could not get my verification, BS because they would never...
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2.6
I liked
  • Quality of item
  • Product
I didn't like
  • False resolution
  • Poor customer service
  • False advertising of stock
#608134

Resolved

Recently I ordered the Trim and bare it personal groomer online. When it arrived the item was damaged. As is that wasn't bad enough there was missing pieces and the item was already covered in hair. I am completely amazed at the disgusting human being who originally returned the item like that. I am also amazed at Macy's for not checking a returned item before just selling it again. Luckily I was able to return the item and the online customer...
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Anonymous

Anonymous That is gross!!!!! Just remember to always wash new clothes before wearing them.... You never know where they have been... Uck!!!!

I was at the Chanel makeup counter looking at and testing products for several minutes, with no response from the employees who had seen me there. Five minutes later, a tall skinny blond white woman approached - immediately, the employees who had ignored me (a short, average sized, Asian woman) rushed to ask if she needed help. When the other customer mentioned an inquiry about one of the products, the employees offered enthusiastically to let...
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JosephAnonymous

JosephAnonymous Good! You deserve something free for the blatant discrimination. For future references, remember the employee's name and refer them in a complaint and you might never see them...

JosephAnonymous

JosephAnonymous That's incredible. I work at Macy's and I know that several employees (especially those in makeup and women's shoes) profile customers and may not assist those that they feel ...

Contact Macys

Headquarters Address:
Macy's Credit and Customer Service
PO Box 8113
Mason, Ohio 45040
Phone:
(800) 659-6229
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