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The mattress and boxspring that I ordered in early April has yet to be delivered due to two cancelled deliveries. The first cancellation happened the night before the delivery was supposed to arrive and they rescheduled for almost a month later (first available appointment).

That brings me to today. Two hours after the expected delivery window, I called customer service and they informed me that my delivery was yet again cancelled. I asked to escalate the issue, but the polite but unhelpful customer service agent informed me that there wasn't anything that could be done outside of scheduling another delivery appointment. I now have company arriving this weekend and no bed and no confidence I will ever see this purchase.

I am now looking elsewhere and will be cancelling my order, but this loyal Macy's customer will not be returning. A ridiculous and deceptive business practice to sell items that you can't deliver.'t Buy MaDon

User's recommendation: Don't Buy Mattresses from Macy's.

Monetary Loss: $881.

Preferred solution: Deliver product or service ordered.

Macys Cons: Poor delivery communication and operations.

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