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I called macys credit deptarment and the rep from overseas don't know who the FTC OR A FEDERAL AFDAIVD IS. THE PHONES WHERE RECORDED AND I ALSO INFORMED THEM THAT I HAVE PTSD. THE OVER SEAS AGENT REFUSED TO REMOVE FROM A ACCOUNT AS A AUTHRISED USER AS IM BEEN INORMED...
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Anonymous
Susan

Have you taken your medication today???

1.8
#1117988
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Macys - Price scan was different then tag - manager said its system fault
Macys - Price scan was different then tag - manager said its system fault
Macys - Price scan was different then tag - manager said its system fault
TO WHOM IT MAY CONCERN This comment is regarding my recent trip to Macys Cerritos july 23 . I am a regular macy's shopper mostly I shop online . Yesterday after long time I went inside store to shop for mens clothing . Which turn out to be the worst experience I had in...
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Anonymous
Emily

Since the company policies have become stricter, the employees are not allowed to change prices on those items anymore. Period. The registers don't allow it. So harassing a ca...

1.0
I didn't like
  • Customer service - price discrimination
  • Customer service - price at pos wrong
#1081952
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I have called multiple times in regards to a Mac makeup employee Melissa Fuentes at Macys at the MAC counter in Burbank, CA at 200 E Cypress Ave, Burbank, CA 91502. She has refused service to me and my friends due to personal reasons outside of work. I have never met...
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Anonymous
Samantha

You have never met her but she refuses to give you service?? This doesn't make any sense. Either you met her or you haven't. You can't try to have someone fired just because y...

2.2
I didn't like
  • Mac makeup employee melissa fuentes
#1065085
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Macys Cashier Review

Macys
#934868
on Sunday 9,2016 I went to buy at Macy's out let the cashier found my Bloomingdale's card and kept it,today 10-11-16,i call the cops and toke'm to the store ,managers are full of *** and I'm not done !! my phone is 917 674 1493 call at any time....
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Simmons Bedding Company Mattress Review

Macys
#892047
3.1
Details
I bought a beautyrest black mattress about 3 years ago. It's started sagging within 3 months so thought they would return it. But oh no. It has to sag 1 3/4" before they consider it defective. So I am taking 4 Advil a day. Am thinking about suing them in small claims court
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Macys Customer Care Review

Macys
#826297
Thank you for this information, Macy's Unprofessionals Reps have been giving me the same *** since November 2015. Macy's Las Vegas NV
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Macys Online Order Review

Macys
#715689
3.0
Details
Macys has great things to buy and great deals but they need to fix their online/phone service and their shipping service! They had to reship my items 4 times they couldn't get it right and I spent 8 phone calls! I have 2 kids and a family I shop online for ease but this was not easy.
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Customer service
Discounts and Special Offers
Price Affordability
Website
Purchased "Hannon Recliners by Simon LI"-called as soon as chairs delivered- uncomfortable-very hard & not the same specs as the model in the store! Picked out 2 new (equally expensive) chairs to replace them & asked Macy's to waive the 15% restocking fee. Sent a rude...
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3.5
I didn't like
  • Customer service-non-waiver of restocking fee
#1053927
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I have an account with Macy's but wanted to pay with a check. No one could tell me why the check was rejected. Called the Certegy Check Services they had no idea. The bank said lots of money in checking account. Tried again still check rejected. Spent two days on the...
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5.0
I liked
  • Workers tried to help
I didn't like
  • Could not use personal check was rejected
#1025019
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I AM SO MAD. I was looking foward to wearing my north face hoodie. It was on sale and I was excited! I bough a black and gold one. A week later it arrives. After waiting for so long, IT GETS SHIPPED TO THE WRONG HOUSE. My "neighbors" from 7 houses away recieved the...
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Anonymous
Twofaced

wow. so your jacket arriving at your neighbors house is somehow macys fault?? Why dont you blame yourself for entering the wrong address or blame whatever mail carrier deliver...

1.0
#1016040
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A year ago a new manager was transfered from Macys Cerritos to Macys- Downey Fragrance Dept.- Stonewood Mall, from day 1 she showed tremendows power trip! She never even introduced her self to us or said hi to anybody, then she called every single Fragrance Account...
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1.0
I didn't like
  • I do not like
#943227
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Good Day, My husband purchased a “sapphire ” necklace for me Christmas 2014 from Macy’. During the month of September 2016 I noticed the stone was losing its color and turning clear as- though it was glass. I took it to a gemologist who told me the stone was not...
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Product
#927834
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I bought a sofa sectional at Macy's, along with their WORRYNOMORE warranty, and guess what? Parts of the sofa has stopped working, and WORRYNOMORE will not fix it, EVER. According to WORRYNOMORE, I needed to only use the phone # they had on my account to contact...
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2.8
#920110
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Never shop Macy's online again. After placing an order online for 15 min, you can no longer change or cancel it. The only way to change an order is to call customer service but they make you wait for 30 min to answer the call then told you they can't do anything. ...
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1.5
I didn't like
  • Unknowedgable or not appropriate trained customer service
  • Long wait time to reach cs
  • Unreasonable change order and cancellation time
#916617
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