(9 of 1257 reviews match)
I had reported a failing cushion, and they refused to honor their plan - The furniture was purchased in September 2012 and I called them on 10/23/15 to report the problem, but they refused to honor their plan. When I asked why, they said the failure was due to normal...Read more
Company wrote 0 private or public responses to the review from Oct 27, 2015.
- Price and convenience
I didn't like
- That macys sell scam warranty plans
I bought an Inglot palette in Macy's Union Square, and one of my eyeshadows (m344) was irritatingly and stupidly replaced by the employee by m345, a green shade which is obviously not the pinkish brown I had asked for. I contacted customer service and they said that I...Read more
Company wrote 0 public responses to the review from May 16, 2015.
I didn't like
- Customer service
On April 7th, I shopped on Macys.com. I chose 7 items and put them in my cart. I proceeded to checking out and applied a promo code which did not register. I called Macy's customer service and I was told that the promo would only be applied from the next day, the 8th....Read more
Company wrote 0 public responses to the review from Apr 08, 2015.
I didn't like
- False advertising of stock
Like baby other consumers I, at Macy's request decided to go "paper less" . The routing number was inputed incorrectly. 4 tines I called to resolve thus iissue. Finally gave yo close my account and pay in full. Which I did. Because I was working at Macy's then, their...Read more
Company wrote 0 private or public responses to the review from Jun 03, 2014.
Macy's credit card took advantage of my 86 years old mother by "helping' her to applies for credit card in San Francisco. Her only income is SSI, she never have cc. How Macy's can approved her cc? So this smells like a giant scam. She bought something for $72 in summer...Read more
Company wrote 0 public responses to the review from Apr 14, 2014.
I'm a macys.com customer that has had a very poor experience on the macys.com site and with their customer service representatives. I spent over an hour on chat to apply promo codes to orders, only to be spontaneously disconnected from the agent I was with (Keely B)...Read more
Company wrote 0 private or public responses to the review from Jun 14, 2012.
We happened to buy asics shoe at Macy's..We selected three different sizes and went to customer service for payment and apply a coupon..That sales person very rudely told us that coupon print out is required and that from IPad cannot be accepted..other sales...Read more
Company wrote 0 private or public responses to the review from Dec 21, 2011.
I purchased a "Worry No More Warranty" (7 year) on a complete sofa set and ottoman. The cushions tore on the back where the backing met leather and when I called in to report it and get service, they refused to honor this warranty since it needed to be reported within...Read more
Company wrote 0 public responses to the review from Aug 20, 2011.
This is an official complaint for the horrible customer service from Macy's, and especially service representative Jason from Furniture & Bedding. The Situation: I have a delivery scheduled for this afternoon between 1.15-3.15pm PST and I already received...Read more
Company wrote 0 private or public responses to the review from Jun 14, 2011.
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