State: California City: San Francisco Clear all filters (9 of 1172 reviews match)
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I had reported a failing cushion, and they refused to honor their plan - The furniture was purchased in September 2012 and I called them on 10/23/15 to report the problem, but they refused to honor their plan. When I asked why, they said the failure was due to normal...
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4.2
I liked
  • Price and convenience
I didn't like
  • That macys sell scam warranty plans
#724489
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I bought an Inglot palette in Macy's Union Square, and one of my eyeshadows (m344) was irritatingly and stupidly replaced by the employee by m345, a green shade which is obviously not the pinkish brown I had asked for. I contacted customer service and they said that I...
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Anonymous
Anonymous

You should have checked your purchase before you left and you can return any item from Macy's at ANY Macy's location, not just the one you purchased it at.

1.0
I didn't like
  • Staff
  • Customer service
#637026
Reply to reviews
On April 7th, I shopped on Macys.com. I chose 7 items and put them in my cart. I proceeded to checking out and applied a promo code which did not register. I called Macy's customer service and I was told that the promo would only be applied from the next day, the 8th....
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Anonymous
Anonymous

Of course prices are subject to change. the prices change all the time in the stores and online cause of sales. for you to be shocked by this clearly shows you don't shop oft...

I didn't like
  • False advertising of stock
#619273
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Like baby other consumers I, at Macy's request decided to go "paper less" . The routing number was inputed incorrectly. 4 tines I called to resolve thus iissue. Finally gave yo close my account and pay in full. Which I did. Because I was working at Macy's then, their...
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Anonymous
Cfk

I don't know who anonymous is. It is not the person who wrote this post. Fraud was not committed by the former Macy's person. The account was paid off in full. The question th...

Anonymous
Lawstudent

Get an attorney ASAP

#493441
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Macy's credit card took advantage of my 86 years old mother by "helping' her to applies for credit card in San Francisco. Her only income is SSI, she never have cc. How Macy's can approved her cc? So this smells like a giant scam. She bought something for $72 in summer...
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Anonymous
Anonymous

This just shows how much you really do not know and are just assuming! Employees do not get any "sales commission" on selling a credit to a customer. They get $3 that need to ...

Anonymous
Anonymous

When you are anyone make's a purchase from any store they alway's ask do you have a credit card with them.You mother did not have to accept the credit card offer.Anyway where ...

#482700
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I'm a macys.com customer that has had a very poor experience on the macys.com site and with their customer service representatives. I spent over an hour on chat to apply promo codes to orders, only to be spontaneously disconnected from the agent I was with (Keely B)...
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#324833
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We happened to buy asics shoe at Macy's..We selected three different sizes and went to customer service for payment and apply a coupon..That sales person very rudely told us that coupon print out is required and that from IPad cannot be accepted..other sales...
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Anonymous
Justarudedudenotinthemood

Wonderful and educational answer. Thank you. James

Anonymous
An Unfortunate Macy's Employee

Trouble is this person wouldn\'t be able to go to another register. Shoe sales people work on commission so they must checkout there. In reality, we\'re not allowed to take...

#283106
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I purchased a "Worry No More Warranty" (7 year) on a complete sofa set and ottoman. The cushions tore on the back where the backing met leather and when I called in to report it and get service, they refused to honor this warranty since it needed to be reported within...
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Anonymous
Scavuzzo

I have had the "Worry No More Warranty", I was told that the money would be refunded if I did not use the warrantee. I never used it in seven years and after calling Macy's th...

Anonymous
Anonymous

Had purchased furniture when I was 8 months pregnant, my then husband filled out the paperwork. I paid for the service on my credit card. Since the purchase we have divorced...

#256671
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This is an official complaint for the horrible customer service from Macy's, and especially service representative Jason from Furniture & Bedding. The Situation: I have a delivery scheduled for this afternoon between 1.15-3.15pm PST and I already received...
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Anonymous
***fused

I\'m sorry, did you just call Macy\'s a \"luxury\" brand??

#243270
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