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I bought my girlfriend a Kate spade watch at Macy's. it came with a dead battery. She returned it to a Kate spade store where a representative said that she could have a new watch shipped to her for free. The new watch came and it also had a dead battery. When she came back the the store a second time she wanted a full refund because she had received two watches that were broken. She was then told extremely rudely by the associate that she could...
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#992592
I had a terrible experience with Macys customer service. I called them for an issue with my bill. I had not had a need to call their customer service department before. I could hardly understand them, the connection was terrible, and when they put me on hold the hold music was crackly sounding. It took forever it seemed to get my questions answered, and even when they transferred my call back to a U.S. I had the same bad connection. If Macys...
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Anonymous

Peace Don't be too much racist but I respect your feedback about them. They're doing the best they can.

3.2
#992478
i worked in macys for two months. I guess someone complained that i gave unauthorized dicounts to my family and customer. when i started working i rang up my mom and override 20 % off. And like manager say always override so i have been overrding the customer. One of the repeat customer told me one time item was 40% rac so i checked and manually changed the price. So they called me in LP office. They were so rude. The lady Bath Smith was like if...
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1.0
#988290

Macys Account Review

#974085
3.9
Macy's took it a pond themselves to enroll me in a credit protection plan at my cost! I called to cancel! Now i decided to close out my account with them!
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Monies Review

#965493
1.0
I've been A Macy's card holder for 25yrs,And I'm done ,Unbelievable ,I love my..........JC PENNEYS ,GOOD BY RED CARD
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Short Review for November 25, 2016

#961214
1.2
i applied for them, got the scheduled interview confirmation and then i got an email saying the interview was cancelled and then today i got an email saying this interview is still on and confirmed.
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Short Review for November 17, 2016

#957168
A *** place to work.
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I AM FURIOUS BEYOND BELIEF! Macys is playing with people's money! I went to the Macy's at Colonie to purchase 2 foundations. The Estee Lauder woman was NOT there. So I was "helped" by a woman from Origins. The woman told me that the product doesnt exist anymore,which I found very strange because every store sells it. Than she tried to push dermablend on me.I didnt come for dermablend and I didnt ask for dermablend or any "substitute" line of...
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1.0
I didn't like
  • Lack of customer service
  • Poorly trained employee
  • Not having a person to talk to
#987833
Purchased 2 leather recliners for XMAS. Delivery was on the 26th. Delivery guys put recliners house - we looked them over but didn't sit in chair. Delivery guy kept saying - everything ok, like we should have a problem - couldn't figure out why he asked so much. After leaving and we sit in chairs - one of the backs were completely unlatched and out of place. Immediately called store. Manager on lunch - salesperson didn't seem to care, said yea...
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2.3
I didn't like
  • Poor attitude
  • Being ignored
  • Lack of customer service
#987031
Recently I bought beauty and fragrance and clothes by approaching phone Macy's customer service. I paid through my Visa Debit Gift Card and the female which took the order was so much curious in selling that she did not even ask me if I want to add the point in Plenti which I am member of. I called again as I thought of it but I was told that after 30 minutes they can't add it which is so ridiculous. Whenever I order online it automatically adds...
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Anonymous

Peace Have you tried calling their customer service? Its seems that you spoke with their order entry department, I believe they may not able add your points to your plenti. You can ...

1.0
#984070
Called Macy's to resolve an issue with my account, and the representative on the phone was rude and arrogant. I also have a mild accent, and she sounded rather discriminatory and acted like I'm dumb. She acted like she didn't want to be on the phone more than a minute, and was forcibly trying to get me to agree to her terms so that she didn't need to help me further. I had a legitimate problem, and she did not even once wanted to address my...
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1.0
#983339
I placed an order which arrived with the wrong coat size. I called an spoke with an agent by the name of Simon I.D.91035027 in your resolution department, whom was very rude, disrespectful, arguing with me, speaking with in a very condescending manner, and hung up the phone on me. I tried explaining what happened with the first representative, but wasn't allowed the opportunity because Simon decided to play title card with me... instead of Simon...
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Anonymous

Anonymous You seriously expected them to reverse the charges BEFORE you sent back the merchandise? I don't care WHO you worked for and for HOW long. You are IGNORANT. No store will re...

3.3
I didn't like
  • Employees lie to customers
  • Employees lie for eachother
  • Dishonest employees
#981536

Macy's is a dishonest cheating store and I have my sales receipt and the merchandise ticket to prove it. Style&Co brand straight leg denim jeans has a merchandise tag as Edv everyday value merchandise ticket with MSRP price of $29.98 showing from beneath the dales price with red bar sales price stuck on it $59.00 leading a customer to think that Macy's lowered the price to $59.00. They actually jacked the price by almost 100% from $29.98. I...
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2.0
I didn't like
  • Price cheating
#980433
Ordered two pairs of boots in Macy's store Dec 5th. One pair was fine the other had two wrong sizes in box. Called customer service on dec 5th and they supposedly reordered the new pair. I shipped the one pair back waiting to receive new pair. Called customer service again dec 14th and the customer service rep told me it wasn't ordered. When I said why he then said yes it was ordered and shipped. It is now dec 27th called customer service and...
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Anonymous

Anonymous I know you're telling the truth.. I've experienced this same problem with them... The customer service representatives are very rude. I will never purchase anything else from ...

#980350