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Horrible experience with the staff. They ignored the elevator alarm ringing when me, my wife and our 17 month old baby were stuck in it for 15 minutes. Staff working in the bags dept outside the elevator turned a deaf ear to it. Luckily a passing by customer heard us...
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Anonymous
Gemini

obviously if the security is working on the sales floor that means that they wouldn't have heard the alarm because they would need to be in their office( at their computer) to...

Anonymous
Mumbai

The building is not owned by us dummy! It is a rented building therefore the staff have zero training with this. Security is paid to watch suspicious activity, not help custom...

1.0
#1040720
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No wonder they're closing stores. I applied for and got approved for a Macy's CC. Placed an order, got email confirmation - then email it was CANCELLED. OK - thought it might be because the CCard was new.......so placed another new order using my Debit Card. Again,...
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1.0
#1038916
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I've called several times since February in regards to not receiving my Thanks for sharing rewards card. Every time I get the same answer "you should get it in 7 to 10 business days." its now April 21, 2017 and nothing. When you ask for a manager in the US they give...
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1.0
#1037359
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Macys - Tired sales people

Macys
#1047610
2.8
Clothes all over floor. Racks of clothes everywhere. No help. I heard Macys pays $9 a hr. Burger King pays $10.. Pay $11 a hr ... Ppl are saying Macys has changed from there family base to them for LGBT??? Insanity
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Macys - Diamond fell out of earrings after one week of wearing them

Macys
#1041329
1.8
Macys - Diamond fell out of earrings after one week of wearing them
1 of 1
After wearing Small clusters diamond earrings for one week the diamond fell out. Very disappointed
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Servisio Al Cliente En Linea Review

Macys
#1034977
1.9
Supervisor david Rodriguez muy rasista
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Macys Customer Care Review

Macys
#1034652
1.2
Castumer service bad they discriminate to custumer.supervisor David rodrigez bad serves
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I ordered two items that were exactly the same. They shipped separately, I had no problem with that so I waited. 9 days pass and I try and call to find out what the status was, they said status will be updated in 24 hours if we don't contact you, please call us back....
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1.2
#1036893
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Your return request was received. My Account WOMEN  SHOES Hi Mercedes, We've received your return request. We'll issue a credit once we receive and process your item(s). Please follow the delivery instructions on the return confirmation to package, label and ship your...
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I didn't like
  • Dishonest employee
  • Poor business practices
#1036496
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I ordered 3 pairs of shoes which were to come in 2 shipments. For whatever reason, they reached back into Christmas time when I sent my daughter 2000 miles away some things and sent them to her. She has to ship them to me. If they get stolen or lost...oh well! Who...
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Anonymous
Panda

Cry me a river. You seriously think they care that your daughter moved??? Your Mom must have raised you telling you you were special.

#1033383
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Purchased a BeautyRest Mattress set which was on sale, and now it's $100 less from the original sale price. I called Macy's Customer Service and spoke to Jevon and was told that the "adjustment" will only be honored if it was within 10 day. I did not feel he was...
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Anonymous
Anonymous

Just wanted to add: I am not "pissed", but I am Disappointed with the results of my conversation with Jevon. He needs to change his attitude, and at least try to pretend t...

3.5
Product
I didn't like
  • How my problem was handled by jevon from customer service
#1030357
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I have been a loyal credit card customer since 2008. I have been timely with my payments and a loyal shopper. Last year, as I was completing my Doctorate degree, I was laid off of work on June 7, 2016. I contacted Macy's to inform them that my income had ceased. I knew...
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Anonymous
Anonymous

"..Doctorate degree...","...laid off of work..."Hmm.

Anonymous
Anonymous

Nasty world we live in!

3.3
#1026181
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I have an account with Macy's but wanted to pay with a check. No one could tell me why the check was rejected. Called the Certegy Check Services they had no idea. The bank said lots of money in checking account. Tried again still check rejected. Spent two days on the...
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5.0
I liked
  • Workers tried to help
I didn't like
  • Could not use personal check was rejected
#1025019
Reply to reviews
Good evening: I have been a Macy's customer for at least 40 years ago, I consider that we as continuous buyers coming to purchase nice products here in Macy's, which has been a prestigious store for decades, are always willing to come back. I want to express my full...
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Anonymous
Taylor

Unfortunately Mrs Stine, when we have to take links out of a watch, the customer is waiting. As a jewelry employee, we are told we can only deal with 1 customer at a time bec...

Anonymous
West

Your complaint is ridiculous. The other client she was helping, the one whose watch she was fixing, should that customer be ignored for you?

I liked
  • Good for years
  • For good prices
#1021732
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