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I bought these fantastic looking boots from Macy's for like 80$ but after like a month the heels have broken in a few parts to reveal that the inside is totally hollow. I've been trying to find information on why they would even make hollow heels, but so far I've just...
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Anonymous
Juliet

Macy's is not the manufacturer silly. They only carry the items in their store. Of course the cashier's you complained to wouldn't know why they're hollow! Call the manufactur...

Product
#1116378
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Macys - FURNITURE FLIMSY - PROTECTION PLAN WORTHLESS
I bought a couch and a side chair and the Protection Plan to service them if there was a problem. The problem is - they are cheapskates! The 'core' of some of the cushions began to flatten within the year and they came to see and said this was normal 'wear.' It's...
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Anonymous
Bshar

I bought worry no more plan on 2014, diskette table and 2 chairs, both chairs look brand new, but the same right front legs are wobbling, called legs not covered, so I spent a...

Anonymous
Molly

Well then you should run for president.

2.9
I didn't like
  • Shoddy business practice
  • Protection plan
#1115541
Reply to reviews
I ordered a pair of booties for the fall and I am angry that they sent me a pair of USED booties with no return slips. They make it impossible to return. I am going back to Amazon for convenience. I called them and they were nonchalant about the issue and in order for...
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Anonymous
Anonymous

a pair of booties wax $92?

MattD78
MattD78

Unfortunately pretty much every company uses the same exchange process in that you are credited for the item once it is returned and then recharged for the correct item once i...

2.5
I didn't like
  • Cannot understand reps and they lie
  • Customer service - price at pos wrong
  • Customer servicer
#1113734
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Macys - Tired sales people

Macys
#1047610
2.8
Details
Clothes all over floor. Racks of clothes everywhere. No help. I heard Macys pays $9 a hr. Burger King pays $10.. Pay $11 a hr ... Ppl are saying Macys has changed from there family base to them for LGBT??? Insanity
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Macys - Diamond fell out of earrings after one week of wearing them
1/1

Macys - Diamond fell out of earrings after one week of wearing them

Macys
#1041329
1.8
Details
After wearing Small clusters diamond earrings for one week the diamond fell out. Very disappointed
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Warranty
Website

Servisio Al Cliente En Linea Review

Macys
#1034977
1.9
Details
Supervisor david Rodriguez muy rasista
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Customer service
Discounts and Special Offers
Diversity of Products or Services
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Exchange, Refund and Cancellation Policy
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Product or Service Quality
Staff
Value for money
Warranty
Website

Macys Customer Care Review

Macys
#1034652
1.2
Details
Castumer service bad they discriminate to custumer.supervisor David rodrigez bad serves
Comment
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I ordered 2 pair of Betsy Johnson shoes not to receive either one. I ordered them on 9/20/17 and never received them, UPS scanned them in from their facility, then passed off to the USPS, which someone there said that they tried to deliver the package but customer...
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Anonymous
Hailey

I don't believe you. Your story reeks of fish. They have tracking that shows the exact address it was delivered to. I think you're trying to scam the company and they have eve...

1.0
#1111030
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Macy's rejected my on-time payment via my bank at the end of August. I called and was promised it would go through and the late fee ($27) and interest charge ($3.39) would be reversed as well. The late fee was reversed on the next statement but not the interest charge....
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MattD78
MattD78

The Macy's credit card is issued/handled by American Express. American Express are the ones who own the account and are in charge of things like late fees and interest charges...

1.0
I didn't like
  • Credit card accounting
#1109917
Reply to reviews
I thought that one of the advantages at shopping at a place like Macy's over Amazon.com is the face-to-face personalized customer service. Turns out I was wrong about that. I bought a nice watch for my son at the flagship Macy's in NYC; 3 days later I decided to...
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Anonymous
Carissa

It states on your receipt in plain English that resized items cannot ever be returned. You also took the tags off. The company will not take it back because it was sized for y...

2.7
I didn't like
  • Unreasonable change order and cancellation time
  • Dealing with any of the employees
#1108536
Reply to reviews
I've tried for over an hour to get a hold of someone in the store ,in the shoes department ,I tried to get a hold of D executive office ,no success!!! it's ringing and ringing and ringing and there is nobody to answer the phone finally, I got a hold of an operator ,...
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2.0
I didn't like
  • Not getting employee assistance
  • Poorly trained employee
#1102079
Reply to reviews
MACY’S AMEX CREDIT CARD OPENED WITHOUT MY CONSENT. AMEX FRAUDULENT PRACTICE. THIS IS FRAUD. THIS IS SIMILAR TO Wells Fargo’s FRAUDULENT CREDIT PRACTICES. I contacted Amex many times regarding this fraudulent practice and no one responded to the complaints. 9/2/17 I...
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MattD78
MattD78

This is not fraud. Macys is not a bank. Macys is not a credit card company or lender. Macys therefor has their credit card issued through AmEx. So if you want a Macys charge c...

I didn't like
  • Fraudulent unauthorized amex credit card
  • Inability to assist with credit card fraud
#1095878
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I have had the "Worry No More Warranty", I was told that the money would be refunded if I did not use the warrantee in seven years. I never used it in seven years and after calling Macy's they gave me the policy number and had to call a third party vender to get...
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I didn't like
  • Waranty sales practices
#1093466
Reply to reviews
ON AUG 22ND WAS LOOKING FOR SPECIAL CHOCOLATE TO BUY AND HAVE SHIPPED FOR 24TH AUG NO MATTER WHAT COST>>>PERIOD WENT ONLINE FOUND MACEY'S HAD ITEM LOOKING FOR FOR EXTRA $19 WOULD RECIVE ON THAT DATE?????THAT DAY CAME&WENT WOKE UP EARLY THIS MORNING TO A E-MAIL SENT AT...
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MattD78
MattD78

I can't make heads or tails of this grammatical nightmare.

5.0
#1092277
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