Macys
Reviews and Complaints
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Verified Reviewer |
Cranston, Rhode Island
Gift question
I ordered it cosmetics products that said if I buy over $50.00 I will receive a barrier cream, later I got an email with the cancellation of this gift
Chicago, Illinois
New card
I will receive my new card by Thursday according to Kayla
Kayla represented your establishment to the uttermost superiority.
Dallas, Texas
Macy’s solved my issue in changing my delivery date
My experience was great and my delivery date changed to fit schedule.
My issue was resolved. Thanks for your assistance.
Truckee, California
Hi, my name is Parvin Darabi and I...
- - Parvin Darabi ordered clothing on March 30; an April 6 email said the package arrived at 9:30 am, but it wasn't in the mailbox on April 7.
Hi, my name is Parvin Darabi and I ordered some items of clothing on March 30, the Order #: 473427****. At 9:30 am April 6 I received an email from Macy's that my package had arrived.
Today, April 7, I checked my mail and the package was not there. I called to find out what happened but I was sent to Philippine and the clerk wanted to know what I had ordered.
He did not understand that it was irrelevant and I even gave him Tracking #: 920019****754215****53.
So please let me know what happened to this package. Online shopping is becoming a bore.
User's recommendation: Don't buy online, it is always a problem.
Brooklyn, New York
870592 I placed an order last night which didn’t go through
- - Spent over an hour on the phone to place a shower gift order; no confirmation arrived; Macy's in Manhasset delivered it days later.
I was on the phone for more than one hour trying to place an order for a shower gift asked for a supervisor and was told by the end of the call that the order was placed and never received confirmation. I was told it would be confirmed in an hour. I never received the order confirmation so I went to Macys in Manhasset and it was ordered and the bride to be received it a few days later
User's recommendation: Ask for a supervisor from the beginning. I never have a problem like this
Zephyrhills, Florida
Lost necklace
- - The necklace chain broke in the dressing room and is missing; it's not Macy's fault, but staff contact to search the dressing room is impossible.
I was in the dressing room, trying on bathing suits when I got home. I realized that my diamond necklace was missing.
The chain mustve broken in the dressing room. I realize that is not Macys fault.
But trying to reach a person to have them search or check the dressing room has been impossible. You cannot reach a person to talk to just pushing buttons that mean nothing.
User's recommendation: Do not expect anyone from Macy’s to be a service and a stressful situation. You will only get AI.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
I have received the same error three times!!
- - Three pairs of Ugg boots arrived in the wrong color.
- - The color received is light tan, not rocky oat.
- - A $20 gift card was promised; UPS charged $6.87.
Disappointment! I received three pairs of the wrong color of Ugg women’s boots, despite being told that the color I wanted was available.
I was given a 20 dollar gift card and instructed to return to UPS for an immediate refund. However, UPS charged me 6.87 for packaging and printing the label from my phone! I find this unacceptable.
The color I received is not rocky oat! The color I received is a light tan.
- Good prices on sale items
- This has been an on going issue
- Color sent does not match color ordee
Preferred solution: Price reduction
User's recommendation: I suggest updating your inventory to reflect accurate color
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Sales Lady - name of Rim - excellent - men's clothing -yesterday 3/13/26
Wanted to compliment sales lady for great job in men's clothing yesterday 3/13/26. Her name was Rim.
- Salesperson in store very personable - excellent
Preferred solution: just rate the sales person - excellent - men's clothing - her name was Rim.
Chicago, Illinois
Over charged for merchandise that I didn't order.
I spoke with a customer service representative and I still haven't received my refund to my bank account. It's been five business days.
- Excellent merchandise
- Slow to receive merchandise compensation for mistakes
Preferred solution: Full refund
User's recommendation: Keep calling back.
Florissant, Missouri
I got wrong item in my order and no help from customer service person I spoke with
I got wrong item in my order and no help from customer service to fix problem and I was very disappointed in the outcome
Brooklyn, New York
Missing parts of delivery
- - The process was lengthy, despite getting help, with tedious automated prompts and several calls, and a 19-minute hold on one call.
Though ultimately I was able to get help the process was lengthy. Your automated , prompts system is tedious and eventually required my calling several times.I was left on hold on one of these calls for 19 minutes!
User's recommendation: Have an option to speak to a live person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Macys refuses to explain reasons for declaring my account delinquent
- - Cannot reach Macy's rep about fraud and disputes.
- - After 40 years, I will not open a Macy's credit card.
- - I will not do business with Macy's.
I have been calling Macy's several times a week since January 2025 regarding credit card fraud and disputing actions Macy's has made against me. I am unable to get a representative that will contact me to explain this matter.
I've been a customer of Macy's for 40 years.
I advise anyone reading this not to open a credit card at this company. I will no longer do any business with them.
- Horrible customer service
Preferred solution: Full refund
User's recommendation: Stay away from Macy’s and their credit card accounts!
Denver, Colorado
Card issues
My bank account was messed up and she helped me with getting my payment and taking off a late charge
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Macys: Dishonest about shipping times
- - Macy's promised 3-6 day shipping; gift hadn't shipped after 3 days.
- - Delivery now Dec 18-20; rude staff; long holds.
If you need Xmas gifts by a certain date, dont trust Macys. I needed a major $600+ gift by Dec.
15. Website promised 3-6 day shipping so this fit the time frame easily. Now I find it hasnt even reached the shipper, 3 business days into order, and the earliest it will be delivered is Dec. 18-20.
The warehouse is busy was service rep Natalies snotty comment. Its Christmas and we cant promise anything said equally rude supervisor Sebastian. He chuckled when I said, but your website DOES PROMISE 3-6 days, like I was a fool. On hold for 23 minutes, on the call for 38 mins altogether when it mysteriously was dropped.
No satisfaction.
No gift. No more Macys purchases for this Platinum customer.
- Vast selection
- High quality
- Rude to longtime customer
- False web info
- Bad customer service
Preferred solution: Apology
User's recommendation: Need gifts on time, buy elsewhere.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerError in pricing
The rep told me to go to the store to take care of the problem.
Too many steps and no one answered the phone! I would appreciate speaking with a real person, not some automated message.
- Great designer clothes online
- Poor selection of plus sizes in store
Preferred solution: Price reduction
User's recommendation: Answer the phone!!!
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