I am livid... and in tears. I have tried THREE TIMES to order the Trio Effy Crossover ring and all three times you've blocked processing of the order due to "consumer protection."
Background: I placed the order on macy's.com using the promo code SUPER for an additional 25% off and accessed macys.com via the third-party site ebates.com that offers additional savings for online purchases (in this case 6%). This brought what was a $1159 ring down to $870 + $52 tax = $922. With the additional ebates 6% on this high value purchase, I would receive a $55.32 as well - a significant amount.
I have a few numbers on my credit card account. I provided my security code, my billing address and all of these numbers. Apparently your "super secure" check validates only against "public records" which is only one of those numbers. I entered in my cell phone when placing the order and as a result of either the number or the high value, the order(s) were pulled for verification.
I understand the need for protection, especially given current events, however I provided and verified my information in all the calls with your personnel and instead of letting me order online and complete the order as is, it was canceled and only option was for them to replace it for me (thereby foregoing the additional 6% savings).
After going around and around this and placing the same order THREE TIMES as mentioned above (not to mention the high volume activity that three separate charges for almost $1000 would do to my credit account and alert them to fraudulent activity), again I received an email that the order couldn't be processed!!! Instead of putting the order on HOLD, pending verification (like any logical company with a sense of customer service would do), Macys immediately cancels the order and then has to reinstate it under a different order number.
I spent almost an hour on the phone just now for the third time today with a representative, who after hearing my complaints and SEVERE disappointment, was only able to offer expedited shipping as a consolation. That is simply unacceptable.
I am so upset that not only do I want to take a stand and not order this ring from Macys, but I also have now an extremely bitter taste for any future purchases from your company. Furthermore, I fully plan on telling this experience to my sister, mother, cousins and other friends who shop at Macys to caution them against shopping here in the future. If this is how you treat customers who sincerely try to (REPEATEDLY) give you $1000, then I don't know if I even want to engage with you for $50.
This ring was very special to me and my fiancee as we are supposed to have a religious ring ceremony in a couple weeks. After weeks of searching online, we were finally able to agree and settle upon this ring that both of us liked. Now not only has this whole experience tarnished my impression of Macys as a go to (especially for a registry), but now our search begins again for a new ring to use in this ceremony.
Extremely disappointed and saddened.
Product or Service Mentioned: Macys Shipping Service.
Monetary Loss: $1000.