Not resolved

I am very displeased with your service. My credit card was misused by someone else and I called to have it closed.

I was told that the account was closed, but two months later, my checking account was credited for the $300 balance on the credit card ( I had an automatic payment set up). I called a second time to be reimbursed since it was an unauthorized transaction and I asked again that my account be closed and credit card canceled. I was assured that they did as I asked. Last week I received a mail with a balance I owe to Macy's.

On top of that my credit score went from 780 to 650 for the past 6 months because of this issue.

I always paid my debt/bills on time and have never had an issue with any financial institutions before. I am disappointed and frustrated.

Product or Service Mentioned: Macys Credit Card.

Reason of review: Credit card fraud.

Preferred solution: Properly close my credit card account and stop billing me/ clear my credit history that you messed up.

Company wrote 0 public responses to the review from Aug 16, 2017.
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