Made an $80 Online purchase in July.

Paid $40 in August - leaving a $40. balance due September 8th.

Returned $34.48 worth of merchandise to the store on September 1st.

Made a payment of $20 on September 5th.

Received an email mid September, saying that my account was Late, and I would be charged a Late fee.

For. WHAT? $40.00 Balance due

- $34.48 Merchandise Return credit Sept 1st

- $20.00 Payment received Sept 5th

__________ - $14.48 (CREDIT)

How could I owe you Anything more towards my September 8th balance?

Had to call TWICE to get this addressed, Still awaiting the removal of the Late fee.

I Also had a Bed delivered.

Great In store service. HORRIBLE Delivery service.

I will be paying off my card, cutting it up, and shopping at Kohls.

Too bad Hecht's is gone - Macy's isn't fit to kiss Hecht's ***

Reason of review: Poor customer service.

Preferred solution: To Never give Macy's my money or time again..

Company wrote 0 private or public responses to the review from Sep 27.
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