Made an $80 Online purchase in July.
Paid $40 in August - leaving a $40. balance due September 8th.
Returned $34.48 worth of merchandise to the store on September 1st.
Made a payment of $20 on September 5th.
Received an email mid September, saying that my account was Late, and I would be charged a Late fee.
For. WHAT? $40.00 Balance due
- $34.48 Merchandise Return credit Sept 1st
- $20.00 Payment received Sept 5th
__________ - $14.48 (CREDIT)
How could I owe you Anything more towards my September 8th balance?
Had to call TWICE to get this addressed, Still awaiting the removal of the Late fee.
I Also had a Bed delivered.
Great In store service. HORRIBLE Delivery service.
I will be paying off my card, cutting it up, and shopping at Kohls.
Too bad Hecht's is gone - Macy's isn't fit to kiss Hecht's ***
Reason of review: Poor customer service.
Preferred solution: To Never give Macy's my money or time again..