Macys Phone Numbers and Emails

Toll-Free Number:

  • (800) 289-6229

Customer Service:

  • (888) 257-6757
    Credit
  • (888) 822-6229
    Furniture and Mattress
  • (513) 573-7912
    International
  • (678) 474-2000
    Systems And Technology
  • (800) 568-8865
    Wedding and Gift Registry
  • (513) 579-7000

Investors/ Franchasing:

  • (212) 494-1621
    Investor Relations
  • (866) 337-3311
    Transfer Agent

Legal:

  • (888) 529-2254

Sales/ Reservations:

  • (800) 456-2297
    Furniture
  • (800) 622-9233
    Mattress

Macys Emails:

Investors/ Franchising
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
More phone numbers and emails Less phone numbers and emails

Macys Contact Information

Macys Website:

Macys Help Center:

Corporate Office Address:

Macys.com, LLC
151 West 34th Street
New York, New York 10001
United States

Other Info (opening hours):

Mailing Address

P.O. Box 8113,

Mason,

Ohio 45040



Locations:

170 Ofarrell St,

San Francisco,

Calofornia 94102


7 West Seventh Street,

Cincinnati,

Ohio 45202


111 N State St,

Chicago,

Illinois 60602


Hours:

Monday - Sunday: 10:00am - 10:00pm

Edit Business Info

Macys Rating Based on 1K Reviews

Rating details

2.1
more details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of Macys Customer Service Calls

12.2K TOTAL
CALLS
09:01 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Macys Customer Service?

Shipping and Delivery Question:

  • “Didn't receive my package”
  • “My order did not arrive”
  • “Incorrect delivery”

Payments and Charges Question:

  • “Payment”
  • “Pay bill”
  • “Bill payments”

Request for Information Question:

  • “Status of cancellation order”
  • “Find out do you still measurement”
  • “Order information”

Cards Question:

  • “Card”
  • “Credit card”
  • “Trying to change credit cards”

Return/ Replace Question:

  • “Return”
  • “Need a return label”
  • “Return questions”

Activation/ Cancellation Question:

  • “Cancelación de una compra en linea”
  • “Order cancellation”
  • “Cancel order”

Account Question:

  • “I want to know my balance.”
  • “Balance issues”
  • “Check balance”

Product/ Service Question:

  • “Broken Item”
  • “Wineglass broke in order”
  • “Talk to online order agent”

Refund Question:

  • “To discuss my refund”
  • “Refund status”
  • “Refund”

Website/ Application Question:

  • “Application results”
  • “Order online”
  • “Unable to place order online”

Staff Question:

  • “Talk to customer service”
  • “Urgent problem with customer service”
  • “Because I need customer service”

Employment Question:

  • “401k”
  • “Paystubs”
  • “W2”

Other Question:

  • “Duplicate Ordersent”
  • “Muebles”
  • “Credit check”

About

Top Macys Services

Customer Care, Manager, Shipping Service

Top Macys Products

Credit Card, Account, Gift Card

Macys Pros and Cons

Pros: Sale prices, Product, Ongoing sales, Products, Quality of products

Cons: Customer service in philippines, Customer service, Not happy with customer service, Not getting employee assistance, No available customer service

Related Companies

Macys Inc, Bloomingdales

Summary

Macy’s, Inc. is a large retail company. It was founded in 1929. Its headquarters is based in Cincinnati, Ohio, United States. Macy’s offers a broad range of products under the following categories: Women, Men, Home, Bed & Bath, and Shoes. There is also a large stock of handbags and accessories including belts, scarves, wraps, wallets, and backpacks. The company accepts returns for a full refund or exchange. International orders are non-returnable. The company ships their merchandise to more than 100 countries worldwide. Customer service department is available 24 hours a day, 7 days a week. There is a Macy’s application for mobile devices with Apple and Android operating systems.

Macys reviews and complaints

Macys is ranked 98 out of 348 in Supermarkets and Malls category

Area Served

USA

Payment Methods

VISAPayPalMasterCard

Edit Description

Compare Macys To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

JCPenney
2326 reviews
2.3
Kohls
2871 reviews
2.5
Lord And Taylor
1061 reviews
1.7
Write a review
Do you have something to say about Macys? What happened? What can we help you with?
Submit review Don't show this popup