Contact Macys Customer Service
Macys Phone Numbers and Emails
Toll-Free Number:
-
(800) 289-6229
Customer Service:
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(888) 257-6757Credit
-
(888) 822-6229Furniture and Mattress
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(513) 573-7912International
Macys Emails:
Contact Information
Macys Website:
Macys Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
P.O. Box 8215
Mason, OH 45040
Hours:
Monday - Sunday: 9:00am - 12:00am (ET)
Other Locations:
170 Ofarrell St.
San Francisco, CA 94102
7 West Seventh St.
Cincinnati, OH 45202
111 N. State St.
Chicago, IL 60602
How Good is Macys's Customer Service?
Summary of Macys Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Macys?
Shipping and Delivery Question:
- “Missing a package”
- “Never received my order”
- “Schedule delivery”
Payments and Charges Question:
- “Change mode of payment for an order”
- “Pay my bill”
- “Pay bill”
Request for Information Question:
- “Need help for return”
- “Need help with Macys credit card”
- “Checking on my order”
Cards Question:
- “Credit card may have been compromised”
- “Lost or stolen card”
- “Can u use my ID if ID to shop if i didnt recieve my credit card yet”
Return/ Replace Question:
- “Change an order”
- “To get information about returns”
- “Return”
Activation/ Cancellation Question:
- “Cancel auto ship order”
- “Cancel order item”
- “Order was cancelled”
Product/ Service Question:
- “Damaged item”
- “Product online furniture”
- Want to order an item
Account Question:
- “Balance”
- “Balance question”
- “Cant get into my account”
Refund Question:
- “Refund money from my credit balance”
- “Refund”
- “My refund for a cancel order by macys”
Website/ Application Question:
- “Order online”
- “Application apply”
- “Unable to place order online”
Staff Question:
- “Mattress service call results”
- “I called customer service to add something to my order and they canceled the order”
- “What are customer service hours”
Employment Question:
- “Employment”
- “Discuss a job opportunity”
- “I applied for a job and need zip code for background check”
Other Question:
- “Box spring”
- “Ruturn”
- “Reportar perdida de tarjeta”
About
, , ,
Macy’s, Inc. is a large retail company. It was founded in 1929. Its headquarters is based in Cincinnati, Ohio, United States. Macy’s offers a broad range of products under the following categories: Women, Men, Home, Bed & Bath, and Shoes. There is also a large stock of handbags and accessories including belts, scarves, wraps, wallets, and backpacks. The company accepts returns for a full refund or exchange. International orders are non-returnable. The company ships their merchandise to more than 100 countries worldwide. Customer service department is available 24 hours a day, 7 days a week. There is a Macy’s application for mobile devices with Apple and Android operating systems.
Macys is ranked 467 out of 4224 in Footwear and Clothing category
USA
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