Macys Phone Numbers and Emails

Toll-Free Number:

  • (800) 289-6229
    General Questions

Customer Service:

  • (888) 257-6757
  • (513) 398-5221
  • (888) 822-6229
    Furniture and Mattress
  • (513) 573-7912
  • (201) 863-3250
    Logistics And Operations
  • (678) 474-2000
    Systems And Technology
  • (800) 568-8865
    Wedding and Gift Registry
  • (212) 494-3000
  • (513) 579-7000

General Info:

  • (800) 289-6229
    General Questions

Investors/ Franchasing:

  • (212) 494-1621
    Investor Relations
  • (866) 337-3311
    Transfer Agent


  • (888) 529-2254

Sales/ Reservations:

  • (800) 456-2297
  • (800) 622-9233
  • (877) 622-9722

Macys Emails:
Investors/ Franchising
Copyright Infringement Inquiries, Privacy Inquiries
Sales/ Reservations
International Wholesale
More phone numbers and emails Less phone numbers and emails

Issues fixed by Macys


Bed Bugs in comforter


«Company fixed the issue and I have been provided with full refund. Sent photos of bites and bed bug debris. Sent photos if the bed bug sprays and all the mattress and pillow covers I had to buy. Also sent the tracking that proved my items were shipped from the Owasso distribution center where there has been known bed bug problems at least done 2018..»

by Mary H Edk

Sofa Never Delivered


«Company fixed the issue and I have been provided with product or service ordered. After submitting my complaint thru this website and another, I immediately received communication from Macy's that my sofa was located and will be delivered within few days. It is unfortunate that it came to making this complaint to get a resolution but I am glad to finally be receiving my furniture. The Macy's representative I was in contact with was incredibly helpful and dealt with the situation urgently..»

by Frank R Qdh

Macys Contact Information

Macys Website:

Macys Online Chat:

Corporate Office Address:, LLC
151 West 34th Street
New York, New York 10001
United States

Other Info (opening hours):

Mailing Address

PO Box 8113,

Mason, Ohio 45040

Privacy Inquiries

P.O. Box 8215,

Mason, OH 45040

Copyright Agent

13th Floor, 151 West 34th Street,

New York, NY 10001


San Francisco

170 Ofarrell St,

San Francisco, CA 94102


7 West Seventh Street,

Cincinnati, OH 45202


111 N State St,

Chicago, IL 60602

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Macys Rating Based on 800 Reviews

Rating details

more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of Macys Customer Service Calls

08:11 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Macys Customer Service?

Shipping and Delivery Question:

  • “Wrong item”
  • “Not received the item”
  • “Wrong address”

Payments and Charges Question:

  • “When is my bill due”
  • “Make a payment”
  • “Payment”

Request for Information Question:

  • “Order information”
  • “About my orders”
  • “Questions about an exchange”

Cards Question:

  • “New card”
  • “My card was declinedDecline”
  • “I ordered a card since 5/ 26/ 21 and still no card.”

Return/ Replace Question:

  • “Return”
  • “Need to exchange a mattress”
  • “Return questions”

Activation/ Cancellation Question:

  • “My online order was canceled”
  • “To cancel my credit card”
  • “An order that was cancel and I called fir an extension thought I got it but they canceled my order”

Refund Question:

  • “Refund”
  • “Where's my refund”
  • “No refund issued”

Product/ Service Question:

  • “My mattress is defective. Executive Office has my records. They're closed due Covid.!”
  • “I received order but is damaged can I sent picture”
  • “Damaged product was not delivered by UPS”

Account Question:

  • “Balance”
  • “Login problems”
  • “They left phone message on home phone regarding Bloomingdales account”

Staff Question:

  • “Because I need customer service”
  • “Customer service”
  • “I wanna talk to a customer service”

Website/ Application Question:

  • “Order online”
  • “The website is not working .”
  • “Unable to place order online”

Employment Question:

  • “W2”
  • “Pay off credit card”
  • “W2 from employment”

Other Question:

  • “I didn’t receive my package in the mail”
  • “Pkg”
  • “Info on bedding”


Top Macys Services

Customer Care, Manager, Shipping Service

Top Macys Products

Credit Card, Account, Gift Card

Macys Pros and Cons

Pros: Sale prices, Product, Products, Good for years, Selection

Cons: Poor customer service, Billing and customer service, Not happy with customer service, Not getting employee assistance, Customer servicer

Related Companies

Macys Inc, Bloomingdales


Macy’s, Inc. is a large retail company. It was founded in 1929. Its headquarters is based in Cincinnati, Ohio, United States. Macy’s offers a broad range of products under the following categories: Women, Men, Home, Bed & Bath, and Shoes. There is also a large stock of handbags and accessories including belts, scarves, wraps, wallets, and backpacks. The company accepts returns for a full refund or exchange. International orders are non-returnable. The company ships their merchandise to more than 100 countries worldwide. Customer service department is available 24 hours a day, 7 days a week. There is a Macy’s application for mobile devices with Apple and Android operating systems.

Macys reviews and complaints

Macys is ranked 80 out of 361 in Supermarkets and Malls category

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