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Contact Macy's Customer Service

How to Reach a Person at Macys

Verified Contact Information

Toll-Free Number:

  • 1-800-289-6229
Call customer service
Send Message

Customer Service:

  • 1-888-257-6757
    Credit
  • 1-888-822-6229
    Furniture and Mattress
  • 1-513-573-7912
    International
  • 1-201-863-3250
    Logistics and Operations
  • 1-877-876-2297
    Macy’s Backstage
  • 1-800-343-0121
    Personal Stylist
  • 1-678-474-2000
    Systems and Technology
  • 1-800-568-8865
    Wedding and Gift Registry
  • 1-855-966-2224
    Wine Shop
  • 1-513-579-7000

Investors/ Franchising:

  • 1-212-494-1621
    Investor Relations

Legal:

  • 1-888-529-2254

Sales/ Reservations:

  • 1-800-456-2297
    Furniture
  • 1-800-622-9233
    Mattress

Macys Emails:

Customer Service
Celebrations Consultant, Furniture and Mattress Inquiries, International, Personal Stylist, Wine Shop
General Info
Office of Compliance
Investors/ Franchising
Legal
Copyright Infringement Inquiries, Privacy Inquiries, Solutions InSTORE
Report Fraud
To Alert About Suspicious Emails or Calls
Sales/ Reservations
Corporate Sales Specialist
customerservice@macys.com

Macys Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Macys Phone Number
1 (800) 289-6229
Average Hold Time
00:03:45
Average Calls duration
7 minutes
Most Popular Macys Email Address
internationalcustomerservice@macys.com
Macys Live Agent Availability
15% of callers successfully reach a real person
Issue Resolution Rate
Low (23% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Reach a Person at Macy's?

Most Popular Number:

(800) 289-6229
Total calls: 27 860 Issues resolved: 1 778 Last call: May 8, 2026

If you need to contact Macys customer service by phone you may reach it by calling its toll-free number +1(800) 289-6229.
In case you have damaged or defective merchandise you can contact a company at +1 (888) 822-6229.
If you would like to manage or update your personal wedding or gift registry please call Macys customer care department at +1(800) 568-8865.
Also you can look through the FAQ on the ‘Contact us’ page and get detailed information about how to check the status of your orders, shipping & delivery, how to manage billing or payments etc.

In addition to Macy's customer toll-free service number and FAQs, you can contact a live person through the online chat by clicking on the company's help center and choosing one of the provided articles, there will be a Chat Online link on the end of each article for those who still need help. By clicking on it you will get in touch with the Macy's customer care representative.
If you cannot find the information you need through Macy's support chat, you may contact a support representative via phone, email, or social media.
Of course, you can also send a DM to Macys on Twitter @Macys.

If you can’t reach the company representatives on the phone or it is convenient for you to send an email you can contact the company regarding legal inquiries and copyright infringements using Macys emails privacy.master@macys.com and infringement.response@macys.com.
Please note, if you are a representative of the media, you can use the Macys email that is media@macys.com to send an official request.
Send any investor related questions and suggestions to investors@macys.com.

The Macy's business hours are from 9 a.m. to 12 a.m. ET, 7 days a week. As for store hours, they vary depending on the region. To find out when the nearest Macy's boutique is open and closed, visit the “Locations & Hours” page of the company website, choose your region, and follow “Store details”.

Macy's is an American department store chain owned by Macy’s, Inc., a publicly traded company listed on the New York Stock Exchange under the ticker symbol M.

Macy's return policy is the possibility to return the goods you are not satisfied with by mail or in-store free within 30 days of purchase. If you purchased company products in a store, return them to a store. The goods purchased online can be returned in both ways: to a store or online.

You can buy the Macy's gift card online. For it, follow “Gift Cards” at the bottom of the company’s official website, choose the gift card you are interested in, place an order by filling out all the necessary fields, and click on the “Add To Bag” button.

The Macy's refund time is a few days. It all depends on your bank’s processing time after immediately processing your refund credit. If you indicate your email address, the Macy's customer service manager will email you regarding the exact time of your refund.

If you use your Macy's account, choose “Order Details” of the order you want to cancel, follow “Cancel Order”, click “Yes” to confirm that you are canceling the order, and wait to receive an email confirmation.
As a guest, visit “Macy’s Purchase History”, select “Cancel Order” on the “Order Details” page, and choose “Yes”.

If you prefer communication with the virtual assistant, Macy's chat provides such an opportunity. To use this option, follow several steps:

Visit the company’s official site.Scroll the homepage to the bottom and click the "Stay in Touch" button in the "Stores and Services" section.Find the "Visit Customer Service and Chat with an Agent" option.Click the chat icon and type your question to start the conversation.

The Macys customer care agents are ready to assist with your issues and answer your questions via chat within regular business hours.

PissedConsumer Club

Contact Information

Macys Website:

Macys Help Center:

Corporate Office Address:

Macys.com, LLC
151 West 34th St.
New York, New York 10001
United States

Other Info (opening hours):

Mailing Address:

P.O. Box 8215

Mason, OH 45040


Hours:

Monday - Sunday: 9:00am - 12:00am (ET)


Other Locations:

170 Ofarrell St.

San Francisco, CA 94102


7 West Seventh St.

Cincinnati, OH 45202


111 N. State St.

Chicago, IL 60602

More contact details

Summary of Macys Customer Service Calls

37.3K TOTAL
CALLS
06:57 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Macys?

Shipping and Delivery Question:

  • “Shipping”
  • “You sent my package to Montana instead of port Lavaca tx”
  • “Order being sent to wrong address”

Payments and Charges Question:

  • “Pay bill”
  • “Having problem paying my bill”
  • “Bill status”

Request for Information Question:

  • “Looking for my delivery”
  • “Need to know who picked up my order”
  • “Need to know who picked up my food prosessor”

Return/ Replace Question:

  • “Change my number”
  • “Returned Items”
  • “Return item”

Cards Question:

  • “Card”
  • “New card not received in two weeks”
  • “Haven’t received new Macy card . It’s been two weeks.”

Product/ Service Question:

  • “Product issue”
  • “Product availability”
  • “Problem with shipping.”

Account Question:

  • “Account”
  • “Cant find my account”
  • “2 reasons can't get in to you on line and can't find my order.”

Activation/ Cancellation Question:

  • “Cancel the order”
  • “I want to cancel my card”
  • “Order was cancelled why? I”

Refund Question:

  • “Refund of purchasr”
  • “Refund never credited”
  • “Refund”

Website/ Application Question:

  • “Trouble placing order online”
  • “Website issues”
  • “Help to order online, my first time”

Staff Question:

  • “Talk to customer service”
  • “Customer service”
  • “So angry with customer service!!! I want to order something and it’s impossible!!!!!”

Employment Question:

  • “Need payoff been lockedout”
  • “W2”
  • “Regarding previous employment”

Other Question:

  • “Something went wrong with my order”
  • “Orders”
  • “My new Macy cc isn’t added to my wallet to shop online”

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Frequently Asked Questions

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Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

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Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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