Macys Phone Numbers and Emails

Toll-Free Number:

  • (800) 289-6229
Send Message

Customer Service:

  • (888) 257-6757
  • (888) 822-6229
    Furniture and Mattress
  • (513) 573-7912
  • (201) 863-3250
    Logistics and Operations
  • (877) 876-2297
    Macy’s Backstage
  • (800) 343-0121
    Personal Stylist
  • (678) 474-2000
    Systems and Technology
  • (800) 568-8865
    Wedding and Gift Registry
  • (855) 966-2224
    Wine Shop
  • (513) 579-7000

Investors/ Franchasing:

  • (212) 494-1621
    Investor Relations
  • (866) 337-3311
    Transfer Agent


  • (888) 529-2254

Sales/ Reservations:

  • (800) 456-2297
  • (800) 622-9233

Macys Emails:

Customer Service
Celebrations Consultant, Furniture and Mattress Inquiries, International, Personal Stylist, Wine Shop
General Info
Office of Compliance
Investors/ Franchising
Copyright Infringement Inquiries, Privacy Inquiries, Solutions InSTORE
Report Fraud
To Alert About Suspicious Emails or Calls
Sales/ Reservations
Corporate Sales Specialist
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Macys Customer Service?

Most Popular Number:

(800) 289-6229
Total calls: 20 562 Issues resolved: 1 348 Last call: Sep 28, 2023

How to contact Macys customer service by phone?

If you need to contact Macys customer service by phone you may reach it by calling its toll-free number +1(800) 289-6229.
In case you have damaged or defective merchandise you can contact a company at +1 (888) 822-6229.
If you would like to manage or update your personal wedding or gift registry please call Macys customer service department at +1(800) 568-8865.
Also you can look through the FAQ on the ‘Contact us’ page and get detailed information about how to check the status of your orders, shipping & delivery, how to manage billing or payments etc.

How to contact a live person in Macys customer service?

In addition to Macys customer toll-free service number and FAQs, you can contact a live person through the online chat by clicking on the company's help center and choosing one of the provided articles, there will be a Chat Online link on the end of each article for those who still need help. By clicking on it you will get in touch with the Macys customer service representative.
If you cannot find the information you need through Macys customer service chat, you may contact a support representative via phone, email, or social media.
Of course, you can also send a DM to Macys on Twitter @Macys.

How to contact Macys support via email?

If you can’t reach the company representatives on the phone or it is convenient for you to send an email you can contact the company regarding legal inquiries and copyright infringements using Macys emails and
Please note, if you are a representative of the media, you can use the Macys email that is to send an official request.
Send any investor related questions and suggestions to

Contact Information

Macys Website:

Macys Help Center:

Corporate Office Address:, LLC
151 West 34th St.
New York, New York 10001
United States

Other Info (opening hours):

Mailing Address:

P.O. Box 8215

Mason, OH 45040


Monday - Sunday: 9:00am - 12:00am (ET)

Other Locations:

170 Ofarrell St.

San Francisco, CA 94102

7 West Seventh St.

Cincinnati, OH 45202

111 N. State St.

Chicago, IL 60602

More contact details

Macys Customer Service Reviews

1.9 / 5
Marsha L Ksk
Missing delivery, have written 6 times and called ten times

Chad was the person I spoke to. He said hed call back after he looked into the issue . He has not called back. This has happened numerous times over the last 8...

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Linda B Zuu
Very helpful with snswering my question about how to do the po box

Helped me with my question about the P.O. Box told me to call customer service to put a order in so I can make sure it will go to my po bix at the post office...

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How Good is Macys's Customer Service?

Annalysia Bfu
Annalysia Bfu
Feels Satisfied | Sep 27, 2023

She was awesome, kind and sweet.

Read full quote
Saray Dhl
Saray Dhl
Feels Disappointed | Sep 26, 2023


Read full quote
Ayesha Nkx
Ayesha Nkx
Feels Neutral | Sep 26, 2023

Was very pleasant now I’m waiting to receive a refund

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Tahj Hte
Tahj Hte
Feels Disappointed | Sep 24, 2023

After 4 calls and 3 email’s.
I finally talked to a very nice lady who realized that I needed help.
She was able to fix my shipping problem!

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Myrlene Yth
Myrlene Yth
Feels Disappointed | Sep 24, 2023

It was all automated. I like talking to a person. I had more questions than I was able to ask. I got off the phone wanting to call them back to talk to someone, but did not know if i would be able to get a person to answer.

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Laderrick Xvz
Laderrick Xvz
Feels Neutral | Sep 22, 2023

The customer service person gave me the information she had, it just happened to be incorrect. The problem is in your system, I just checked on my second order and even though I was messaged that it was on the way, I just checked and it shows cancelled.

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Summary of Macys Customer Service Calls

08:19 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Macys?

Shipping and Delivery Question:

  • “Missing a package”
  • “Never received my order”
  • “Schedule delivery”

Payments and Charges Question:

  • “Change mode of payment for an order”
  • “Pay my bill”
  • “Pay bill”

Request for Information Question:

  • “Need help for return”
  • “Need help with Macys credit card”
  • “Checking on my order”

Cards Question:

  • “Credit card may have been compromised”
  • “Lost or stolen card”
  • “Can u use my ID if ID to shop if i didnt recieve my credit card yet”

Return/ Replace Question:

  • “Change an order”
  • “To get information about returns”
  • “Return”

Activation/ Cancellation Question:

  • “Cancel auto ship order”
  • “Cancel order item”
  • “Order was cancelled”

Product/ Service Question:

  • “Damaged item”
  • “Product online furniture”
  • Want to order an item

Account Question:

  • “Balance”
  • “Balance question”
  • “Cant get into my account”

Refund Question:

  • “Refund money from my credit balance”
  • “Refund”
  • “My refund for a cancel order by macys”

Website/ Application Question:

  • “Order online”
  • “Application apply”
  • “Unable to place order online”

Staff Question:

  • “Mattress service call results”
  • “I called customer service to add something to my order and they canceled the order”
  • “What are customer service hours”

Employment Question:

  • “Employment”
  • “Discuss a job opportunity”
  • “I applied for a job and need zip code for background check”

Other Question:

  • “Box spring”
  • “Ruturn”
  • “Reportar perdida de tarjeta”


Related Companies

Macys Inc, Bloomingdales, Bluemercury, Macys Careers


Macy’s, Inc. is a large retail company. It was founded in 1929. Its headquarters is based in Cincinnati, Ohio, United States. Macy’s offers a broad range of products under the following categories: Women, Men, Home, Bed & Bath, and Shoes. There is also a large stock of handbags and accessories including belts, scarves, wraps, wallets, and backpacks. The company accepts returns for a full refund or exchange. International orders are non-returnable. The company ships their merchandise to more than 100 countries worldwide. Customer service department is available 24 hours a day, 7 days a week. There is a Macy’s application for mobile devices with Apple and Android operating systems.

Macys reviews and complaints

Macys is ranked 467 out of 4224 in Footwear and Clothing category

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