If you need to contact Macys customer service by phone you may reach it by calling its toll-free number +1(800) 289-6229.
In case you have damaged or defective merchandise you can contact a company at +1 (888) 822-6229.
If you would like to manage or update your personal wedding or gift registry please call Macys customer service department at +1(800) 568-8865.
Also you can look through the FAQ on the ‘Contact us’ page and get detailed information about how to check the status of your orders, shipping & delivery, how to manage billing or payments etc.
In addition to Macys customer toll-free service number and FAQs, you can contact a live person through the online chat by clicking on the company's help center and choosing one of the provided articles, there will be a Chat Online link on the end of each article for those who still need help. By clicking on it you will get in touch with the Macys customer service representative.
If you cannot find the information you need through Macys customer service chat, you may contact a support representative via phone, email, or social media.
Of course, you can also send a DM to Macys on Twitter @Macys.
If you can’t reach the company representatives on the phone or it is convenient for you to send an email you can contact the company regarding legal inquiries and copyright infringements using Macys emails privacy.master@macys.com and infringement.response@macys.com.
Please note, if you are a representative of the media, you can use the Macys email that is media@macys.com to send an official request.
Send any investor related questions and suggestions to investors@macys.com.
The Macy's business hours are from 9 a.m. to 12 a.m. ET, 7 days a week. As for store hours, they vary depending on the region. To find out when the nearest Macy's boutique is open and closed, visit the “Locations & Hours” page of the company website, choose your region, and follow “Store details”.
Macy's is an American department store chain owned by Macy’s, Inc., a publicly traded company listed on the New York Stock Exchange under the ticker symbol M.
Macy's return policy is the possibility to return the goods you are not satisfied with by mail or in-store free within 30 days of purchase. If you purchased company products in a store, return them to a store. The goods purchased online can be returned in both ways: to a store or online.
You can buy the Macy's gift card online. For it, follow “Gift Cards” at the bottom of the company’s official website, choose the gift card you are interested in, place an order by filling out all the necessary fields, and click on the “Add To Bag” button.
The Macy's refund time is a few days. It all depends on your bank’s processing time after immediately processing your refund credit. If you indicate your email address, the Macy's customer service manager will email you regarding the exact time of your refund.
If you use your Macy's account, choose “Order Details” of the order you want to cancel, follow “Cancel Order”, click “Yes” to confirm that you are canceling the order, and wait to receive an email confirmation.
As a guest, visit “Macy’s Purchase History”, select “Cancel Order” on the “Order Details” page, and choose “Yes”.
If you prefer communication with the virtual assistant, Macy's chat provides such an opportunity. To use this option, follow several steps:
- Visit the company’s official site.
- Scroll the homepage to the bottom and click the "Stay in Touch" button in the "Stores and Services" section.
- Find the "Visit Customer Service and Chat with an Agent" option.
- Click the chat icon and type your question to start the conversation.
The Macys customer service agents are ready to assist with your issues and answer your questions via chat within regular business hours.
