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I purchased a mattress and boxsprings and had a discussion with the salesman about the height of the mattress. I was told by the salesman to purchase the full size boxspring and if the bed were too high, to call and he would make arrangements for the boxspring to be swapped at no additional charge.

Today I called to arrange for the swap, spoke to the same salesman who claimed never to have made that promise and if I wanted to change the boxspring, I had to pay for restocking and delivery.

At this point, he is arranging to have mattress and boxspring picked up and returned. Their loss of a full sale as opposed to making a customer happy.

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Sumner, Illinois, United States #193687

Just had a call from Macy's with issue resolved. They are taking care of the problem with no additional charge to me. Woo Hoo and GO MACY'S!

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