We bought a dual reclining sofa and after 3 years the cushions collasped. It feels like sitting on plywood.
I contacted Macys ( very pleasant representative) and they said it was out on warranty. I bought the Worry-No-More protection plan - called them but they don't cover cushions and are very nasty and unprofessional. They also told us that thay are not responsible for a problem if it began more than 15 days before they are contacted. We are senior citizens.
I weigh 205 lbs and my wife weighs 125 lbs. Both sides of the couch are flattened(my side the worst).
We need to sit on pillows. This isn't what we expected from a $1399 sofa.
Product or Service Mentioned: Sofa.
Reason of review: Bad quality.
Preferred solution: Full refund for No Worry Plan.
I liked: Company representative.
I didn't like: No worry plan.