We bought a dual reclining sofa and after 3 years the cushions collasped.It feels like sitting on plywood.
I contacted Macys ( very pleasant representative) and they said it was out on warranty. I bought the Worry-No-More protection plan - called them but they don't cover cushions and are very nasty and unprofessional. They also told us that thay are not responsible for a problem if it began more than 15 days before they are contacted. We are senior citizens.
I weigh 205 lbs and my wife weighs 125 lbs. Both sides of the couch are flattened(my side the worst).
We need to sit on pillows.This isn't what we expected from a $1399 sofa.
Review about: Sofa.
Reason of review: Bad quality.
Preferred solution: Full refund for No Worry Plan.
I liked: Company representative.
I didn't like: No worry plan.