I own the credit card since 2009. I have been timely on my payments always.
However, I recently financed my new car in January at a high APR. I came to know my score was not as good, even though I have never missed any payment. Recently I pulled out my annual credit report and came to know that Macy's had reported the Credit Bureau in 2011 for 30 days late payment. I called Macy's credit service right away, and after heated conversation, they found out it was the mistake on their part.
I had made the payment but their online system was down and they decided to fasely report to credit bureau. Because of them, my credit score went down and I was not eligible for a lower interest rate for the car. I called Macy's again to discuss this further on compensation terms as I'm at a loss paying a high APR because of them, and they don't want to hear anything or admit their fault.
They want to compensate me by sending a $25 coupon compared to 2.9% APR I'm paying for $40,685 car. The supervisor was extremely rude and used foul language such as "***" and denied me for any compensation.
Product or Service Mentioned: Macys Credit Card.
Monetary Loss: $5000.