Valencia, California
1 comment
Not resolved

I bought two shirts for my girlfriend from Macy's, both of which were on the 50% off rack and marked down to $30.When I got my statement, I was charged the original price of over $60 for each.

When I called asking to verify the mark down in place on the day of purchase, they said they couldn't get that information, but when I emailed and they responded with evidence I was right, the store ignored ALL subsequent emails asking for the fair price to be charged to me. Since I opened up a Macy's account, late notices piled in, and no matter how many times I sought help to be charged what I should have been charged, Macy's ignored it and kept tacking on the late fees. When I called, the employee would repeatedly talk when I was talking, acting as if she wasn't hearing me until I was forced to chew her out. I paid $204 to put a stop to it only because the last thing I needed was for a credit agency to come after me and take me to court.

I will NEVER go to Macy's again. It is full of thieves and liars and has the worst customer service ever, all of which is outsourced. I got my girlfriend to go to Kohl's now. I'm much happier with them.

I am including a letter I received showing that the item I bought was being marked down...and to only 19.99. I paid over $50 for it.

Notice how the letter says I can email them.Well, I did, and they NEVER responded to the next three emails I sent.

Review about: Calvin Klein Shirt.

I didn't like: Poor customer service, Staff.

Review #612274 is a subjective opinion of a user.

1.0
Staff
PRODUCT OR SERVICE
Macys Account
Reason of Review / Monetary Loss Poor customer service / $153
Preferred solution I would like to be charged ONLY what I should have been charged and have the late fees removed because they accumulated ONLY because Macy's refused to answer my inquiries ad get to the bottom of my concern.

Had an Experience with Macys?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
MattD78
Something's not right. If you purchased these at a Macy's store they would have given you a receipt at the time of purchase showing the price you paid. So does the store receipt not match what you paid?

You May Also Like

"While washing the punch bowl and taking measures not to drop it, the bowl broke off and cut my hand severely. As I examined the bowl later I discovered..." Read more
"Macy's did not publish a poor review I wrote for a product I bought online that never arrived. They are still selling the product on their website (see the attached..." Read more
"I bought a dress from this company and received it on Wednesday (11/5/14) as soon as I opened the package and held it up, I knew something was wrong. ..." Read more
"Terrible terrible terrible will never shop at Macy's ever again, and apparently if your cash paying customer you're worthless at the store! I paid over $100 for a pair of..." Read more
"My purchase was based on brand reputation and 10 year guarantee. I've had my washing machine for 2 years now. The spinning noise isn't the same as the sound it..." Read more
"Signed up as invited via email, and proceeded to buy an expensive pair of boots (well above the required $50 min. purchase) but was refused the discount upon producing the..." Read more
"Paid for a waist trainer and never received it. Found this company via Facebook. I did very little research but when I did google the company's name, I found some..." Read more
"Paid $1500 to have a bedroom set shipped to us from 1stopbedrooms.com and IT IS JUNK!!!!! Scratches and Digs throughout, defect in coloring (dark stain spots throughout), screws pulling out..." Read more