I bought a couch and a side chair and the Protection Plan to service them if there was a problem. The problem is - they are cheapskates!
The 'core' of some of the cushions began to flatten within the year and they came to see and said this was normal 'wear.' It's embarrassing! I haven't even paid off the couch. I will never buy furniture from Macy's again and would advise anyone against buying their Protection Plan - it is worthless! I also had one tiny stain on the couch.
They sent someone who couldn't remove it but he came with the dinkiest little "kit." One is better off saving up for better quality furniture! Terrible products, bad service, horrible policy!!!
Product or Service Mentioned: Macys Worrynomore Protection Plan.
Reason of review: Warranty issue.
Preferred solution: Let the company propose a solution.
I didn't like: Protection plan, Shoddy business practice.