I shop at Macy's online since many of the items offered online are not available at my local store. I had 3 orders that had returns on them. Usually I take them back to the store but I thought I would use the new "free returns" feature and send them back.
BIG MISTAKE!!! They received the items and issued me store credits instead of refunding to my Macy's charge, which was how they were purchased.
NOW, 4 phone calls and 30 days later I still cannot get this resolved. I've been told I'll receive the credit in 7-10 business days (which I had been told after each of the 3 previous phone calls and adds up to the 30 days that I am still waiting).
They rolled out this free return shipping without fully vetting the process. I have been paying interest for items that were returned.
DO NOT send back anything to Macy's. If you bought it online, return it to the store.
Reason of review: Problems with payment.
Monetary Loss: $250.