Macys - Horrible first day, i quit.

546 of 999 Macys reviews

I go in for my first day on work 20 minutes ahead, I was greeted by Scott and he told me where to go and what to ask.I walk up to the counter and none of the three employees knew I was coming or that they had to “help” me.

I go to log in and I don’t know my pin number because Human resource never told me how to set it up. So I head across the mall to Human resource and it was a simple fix and everything was okay. I go back up and I am ready to start, even though no one knew what I should do, but two women helped me. This was my first job in retail so I don’t know much but I understood how to do the cash register and talk to people.

Next thing I know I am being attacked by my coworker who is an elderly women, because “it is ridiculous” I don’t know where they security tags where. The customer was nice and another employee me where to check. After the customer leave the coworker comes back and makes a smart remark “I’m glad you looked for the tags”. I honestly did check and I never done this before.

I was told by many people at Macys that you will learn hands on and make mistakes. This made me really upset being attacked out of nowhere because it’s my first day! Then it all went downhill from there. Now all the employees are frustrated with me because I don’t know what to do, because no one showed me.

The Human resources called me down to finish training. After watching a 16 minute video for probably the 5th time it was still not fixed and no one in human resources knew what to do and sent me on my way and told me to come back. I will not be returning to Macys and I will be telling everyone my experience and telling them to no longer shop at Macys in lakeside mall. Macys is supposed to be built on team work and “Magic” and that was the complete opposite of my experience.

I walked out the mall and didn’t look back because how I was treated was unbelievable. I had no one to help me train, my department manager didn’t care, horribly rude employees. Thank you for your time at Macys, Everyone in Human resources was great and helped a lot. My department was the complete opposite and I hope you guys can look into it and figure out was it wrong.

I was even told by another employee to stay away from the women side of Macys because it is nothing but drama and rude women.

There no way to contact anyone about hours or how to take time off, they don’t work around your needs.No one wanted to train me or take the time for me, even the manager showed lack of care.

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Aug 10 #1197232 San Antonio, Texas, United States

I have read several comments (not all) but I fail to see this viewpoint; could it be that the employee helping you was frustrated with the fact that no one trained you? Anger isn't necessarily always directed at the person they are with. I find it takes two weeks of torture at any job you start. I know I feel foolish and unproductive while I am learning. After two weeks, then you can make a proper assessment that the job isn't for you.

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Jul 19 #1186958 London, England, United Kingdom

Whoever manages the department you were assigned to, failed in their duties. It was their responsibility to ensure that you were trained. The woman who was rude to you obviously hates her job and her life and should have long since retired. Everything I've heard about working at Macy's is that it is a miserable place, so I think you dodged a bullet. I hope you have long since found a better job.

1 0 Reply
Mrs. Bonnie Schloenchswart

Feb 28 #1119173 Ashburn, Virginia, United States

Well, it is VERY clear to me that the liberals who run this pro-*** company discriminated against you for being a Trump voter! I believe Barack Hussein Obama was behind it! Such terrible customer service!!!
As a Christian on Facebook I'm persecuted constantly! Your story fills me with so much rage I feel Macy's owes ME some compensation as well, and if customer service doesn't give me what I want I'll call the National Guard to intervene!! And then I'll leave a nasty review on Yelp! These liberals must be stopped! Such poor customer service!

1 0 Reply

Feb 23 #1116673

Some people will never "get it" face the fact u are one of those people that no matter how many times u are trained this job will not be for u.u either get it or u don't and yes your coworkers are only going to have so much patience. Being a,sales associate is not rocket science it is easy to pick up.

0 4 Reply

Jul 19 #1186957 London, England, United Kingdom

You most likely have made a career out of minimum wage retail jobs, so it is easier for you. The OP stated it was her first retail job and her first day on the job. Give her a break!

2 0 Reply

Dec 04, 2015 #1073865

You know, you have to do your part too. Sounds like you blew a chance to show your problem solving skills, and leadrership potential.

0 3 Reply

Oct 19, 2014 #886998

I realize this is old but need to comment for future new employees who stumble upon this thread. Macy's is a terrible place to work. The culture there is terrible, particularly with the management. I stay because my particular part time position is the ultimate in flexibility and I need a once a week kind of side job. Here is what I say to every new employee: "This company arguably has the worst training of any place you could ever work. You will not know how to do your job, and you will be left alone in a department on a one day sale as a new person. They don't care. It's not you, it is the company. Most employees here are nice, and have been through this whole process. Ask all the questions you need, because we understand and managers here will not help you. Managers will come up to you and yell at you for not doing something you were not aware of or were never taught how to do. Don't get mad or offended, and just ignore them. The managers here are useless and the worst people you will encounter. As a part timer, you cannot get fired from this job unless you steal or lose attendance points, so just don't worry about it. Here is my number in X department if you need any help, and so and so is over there and will happily help you. Ask for anything you need." You won't believe how many new employees and holiday help smile and hug me after that. It's just a company with a terrible workplace culture. Only the lowest caliber of people get promoted to management.

15 0 Reply

Jun 18, 2014 #828698

I would not have let one old hag run me off from a job. I would have gone to HR (since you say they were nice) and explained that I needed someone with patience and professionalism to help me. You should have at least given it a chance. Working one day is not giving something a chance. You could have given it 2 weeks and still have been applying for other jobs during your off-time, as a back-up plan. It sounds like from what you wrote that perhaps the 'attacking co-worker' made her remarks in front of a customer? That is unacceptable. I was in Belks one time and an old hag employee was absolutely nasty to a teenage employee that was trying to process my refund. The young employee apologized, explaining it was her 3rd day at work. In front of me, the customer, the hag asked him if he even had a brain. I put her promptly in her place and then went straight to customer service to request the store manager, where I made a complaint against her unprofessional and harassing behaviour. My point is, if this picking on you was done in front of the customer, you should have definitely let HR know. Actually, once you decided you would not be returning, you should have told HR that you expected to learn on-the-job training and not to be subjected to bullying from impatient, obviously burned out co-workers.

9 0 Reply

Sep 22, 2015 #1037288

This is what I'm afraid for if my Coe worker aren't nice, I am an asian lady and this is gonna be my first time to work in Macys I hope they will be nice to me :(

0 0 Reply

Nov 27, 2015 #1070389

Ugh! Some asian lady is goving me a hard time too! She said "do you not have anything to do?" I was like of course I do, and walked away from her. I am not taking this *** from anyone. I am not here to make friends. I am an employee at Macys and am only going to give my best foot forward. If people want to be rude, they can live in their own ***. They will learn quickly how I will not tolerate this ***.

1 0 Reply

Dec 13, 2015 #1078076

Smile, relax...and try your best...if someone is rude, it's no excuse. .they could be having a bad day, or maybe that's just how they are, which means they are prolly miserable have no friends,family etc...try not to take it personal. .just smile, explain you are new and just learning to the customer and say "sorry" most people will understand and have been exactly in your shoes and have compassion ...just do your best, and smile...all you can do

2 0 Reply

Jun 17, 2014 #828535 San Diego, California, United States

I just had my first day at Macy's and I totally understand what you mean. My manager couldn't help me understand in how to manage my schedule. I was teamed uo with this insolent girl who just didn't teach me anything and I was so scred of attending my first customer, because in training they don't show you everything! Luckily later during the day I was teamed with this girl who helped me sooooo much! I was lucky, but I completely understand what you went through :(

7 0 Reply

Sep 23, 2013 #720876 Charlotte, North Carolina, United States

If this is the way you handle a little bit of newbie frustration at your job, you will have a long life of short term dead end jobs.

When you start a new job, you have to have enormous patience and ask questions, and SHOW you want to learn. You go to your supervisor and ask for help; if one co-worker is rude then you find someone else to help you.

AND at Macy's, if you completed your required training, you would have taken THREE courses about MSP, which tells you everything you need to know "about hours or how to take time off" including setting up your availability and preferred availability in the system so your schedule could be generated off those parameters. It takes a few weeks for those parameters to show up in your schedule so the first few weeks are rather pieced-together until MSP starts generating that schedule. But again, you walked off the job with no notice and left it all in the floor.

Oh well. :?

4 5 Reply

Nov 10, 2014 #898293

I know exactly how she, my first day at Macy's was just like that and I decided to stick it out and what happens things got worse through the months. Macy's dose not properly train anyone and the managers are always at lunch or assisting a customer.But here it is ayear and iI have no new job so I'm stuck at Macy's

6 0 Reply

Aug 11, 2013 #697725 Vancouver, Washington, United States

Sounds like you need to grow up and stop expecting people to spoon feed you! I second the comment, "I'm glad you quit...." All new jobs are frustrating, but you never even gave this job a chance. The employer wasted a lot of money hiring you whether you realize it or not. And why are you already complaining about there not being anyone to ask how to take time off? Loser!!!

4 22 Reply

Jun 02, 2015 #990946

wow rude much?? why do you feel the need to call her a "loser"?

12 0 Reply

Dec 25, 2015 #1083924

I am a current employee of Macy's. It was hard in the beginning, but I was lucky enough to have mostly good associates help me. Overall, I've been treated very well by most employees and management. But, I will say I'm the kind of person who doesn't take any *** from anyone. Over time, I've become one of their top producers in sales, credits, clients, and presales. I've also helped many new employees get through learning the register and how to sell. The reason why some of the associates act so rudely is because they are afraid you will do a better job than them. We have very high sales goals. I don't worry about that, treating people like garbage is only going to come back to you in a bad way. I love it when someone I've helped does well. I have gotten another job and will be leaving Macys soon. I learned a lot there and am thankful for the experience, and will miss my friends.
With that being said, I do feel your comment was very rude. I can understand why she left. Yes, perhaps she could have handled it a little differently but that doesn't mean she's a loser. It's a learning experience. I think everyone should have to work retail at least a little bit. You certainly learn a lot about human nature that can help you in any job.

4 0 Reply

Aug 12, 2013 #698600 Chapel Hill, North Carolina, United States

Are you both delusional? What "attitude" are you referring to? The fact that she expected to be helped and TRAINED as a new employee? Apparently wanting some direction means she expected to be "spoon fed". I find both your comments rude and ridiculous.

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