I recently received a statement from Macy's stating I owed $23.68. It was dated due on 9/15/2013.
I paid the full balance on 5/30/2013 and closed my account. A letter sent dated 6/1/2013 stated the account was closed. When I called the customer service I was told there was interest charged on 6/15/2013 in the amount of $5.42. The account was closed early June and before the due date.
Why is there interest charged on a closed account. The rep at the collections department stated we charge interest on revolving balance and I said "what balance?" The balance was paid in full and the account was closed. The rep did not have an answer for me. Not only that this was reported to the credit bureau.
How unfair and what a *** policy. They should really look into it to prevent being sued by other customers or losing more customers. When I went to pay the $5.42 the store clerk stated that I should have spoken with the manager and that it shouldn't have happen on a closed account with a 0 balance.
Has anyone else experience this? I very furious paying for others' incompetency.
Product or Service Mentioned: Macys Manager.