MACY'S COMPLAINT READ THIS IF YOU ARE GETTING THE RUN AROUND! IT WILL SAVE YOU TIME AND ENERGY!
November 8, 2011
Macy's Department Stores
CEO Terry Lungren
P.O. Box 526036
Sacramento, CA 95852
Macy's is the worst place for CUSTOMER SERVICE. They actually just pass the buck from one person to another without offering any resolution with the exception of they are right and you are wrong! They hold all of the CARDS!!!!!
It all began with the salesperson (Lucinda) and her not telling us that " part" of our furniture purchase "a rug" was on BACK ORDER!
We spent about $3000 with the purchase of a couch, loveseat and rug as ONE transaction. When the rug did not arrive with the couches, I CALLED and then they told me it would be a back ordered item. They wanted to send it AFTER the first HOLIDAY season in October, which the salesperson KNEW that had been unacceptable or we would not have made the purchase. PLUS SHE DID NOT MEASURE THE CORRECT CARPET SIZE FOR THE LENGTH OF THE COUCHES!
Now let's track the number of "CUSTOMER SERVICE REPS AND MANAGERS we were passed too, in the last few weeks!
#1 Salesperson, LUCINDA #2 Furniture Manager SABRINA, #3 Store Manager FRANKIE FONTANE, (PASADENA STORE), #4 Assistant Store Manager JUAREZ, #5 District CARPET MANAGER, DEREK LOPEZ, #6 Customer service rep. with MACY'S PRESIDENTIAL MURRAY, #7 MACY'S BIG TICKET customer service rep. ABE, back to #8 Macy's Presidential customer service rep. JUAN BERRARO, #9 FINALLY (which I found this out on my own) corporate office REP. LUCINDA STEWART!
That is correct my husband and I got transferred to NINE, count that NINE different people!
THE WORST PART of all this is that they actually LIED AND COMMITTED (WHAT I BELIEVE) HAS BEEN FRAUD and they are going to get away with this unless you pass this E-MAIL ALONG.
Here is the fraudulent part! The first manager said they found a rug for us to be delivered however he did not tell us that THEY MACY'S, had taken it OFF OF A DISPLAY and then proceeded to dry clean it!
The reason I found out about this was because when they delivered the rug, it still had DAMAGED marks on it from the clips it hung on it the store! AT NO TIME was I told I was going to receive USED MERCHANDISE AT THE FULL PRICE I PAID!
The store manager FRANKIE FONTANE (PASADENA MACY'S) said he had no authority over the RUG that it was from a leased department at MACY'S and he referred me to DEREK LOPEZ, from MINX CARPETING!
Now remember when I said we HAD PURCHASED THIS ALL FROM MACY'S IN ONE TRANSACTION! Ridiculous as this may sound, they kept telling us this story over and over and over again!
*******BEWARE DO NOT BUY FROM MACY'S AS THEY WILL TELL YOU THEY ARE NOT ACCOUNTABLE FOR TRANSACTIONS THAT WERE ENACTED IN THEIR STORES!
Again, I am pleading with ALL of you to forward this E-MAIL ALERT TO EVERYONE you know, as the PUBLIC NEEDS TO BE AWARE OF THIS!
I am sending a copy of this to the CEO, TERRY LUNGREN, however, the corporate number where I finally was offered for them to take back the furnishings plus a $50.00 IN STORE credit for my inconvenience is (800) 227-0859 Ext. 73259!
Please call their and speak with Lucinda Stewart if you are having a similar situation, because she will be glad to offer you this whooping store credit for HOURS AND HOURS OF COUNTLESS wasted time!
It took me WEEKS, to get a hold of her phone number and to find out about Mr. LUNGREN, so please make sure you go DIRECTLY to them so you do not have to go through all of the USELESS, managers, store managers, carpet managers, and customer service representatives who have ABSOLUTELY, NO AUTHORITY to do anything for you to resolve ANY OF YOUR CUSTOMER SERVICE NEEDS OR COMPLAINTS.
They actually, ending up telling us (lies) yes, I know that sounds strong, however, MR. JUAN BERRARO from the FLORIDA offices, told me he spoke with the store managers and he could not give us the names of the managers or the TELPHONE NUMBERS for any of them! We were on the phone with him for approximately, 2 HOURS.
PLEASE FORWARD THIS E-MAIL ALONG. HERE ARE YOUR IMPORTANT PHONE NUMBERS AND CONTACTS FOR MACY'S FOR ALL OF YOU WHO ARE IN OUR SITUATION.
CEO, TERRY LUNGREN
LUCINDA STEWART, ARIZONA CORPORATE OFFICE- (800) 227-0859 Ext 73259
LEGAL ACTION TO FILE LAW SUIT:
MACY'S and CEO TERRY LUNGREN
P.O. BOX 526036
SACRAMENTO, CA 95852
I hope this letter helps anyone else who is being given the run around by MACY'S or MACY'S PRESIDENTIAL OR MACY'S BIG TICKET OR MINX CARPETING or whatever, else they are calling themselves these days!
Thank you for listening and reading as I blog on about this AWFUL, AWFUL COMPANY WHO FEELS THEY HAVE ALL OF POWER OVER US THE SMALL CONSUMER!
PLEASE CANCEL ALL OF YOUR STORE ACCOUNTS WITH THIS COMPANY!
Monetary Loss: $2.