Customer service
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Update by user Mar 14, 2015

Macy's deleted my order so I have to go by my image which is small. The order number for Macy's should be: 1102047809. Thank you for your support!

Original review posted by user Mar 14, 2015

Macy’s ORDER# 1102106267

UPS TRACKING # 1Z7270661247280441‏

I placed several orders with Macy's on 3/2/15 and was given various shipping and delivery dates for my purchases. One of those was due to arrive on 3/9/15, when it did not, I gave it a couple of days and followed up today. I went through multiple channel and was given a BS answer as to why it was "called back" They said they could not get my verification, BS because they would never have shipped it needing a verification. CS was awful willing to do nothing to locate and recover my package. It is somewhere and UPS is willing to get it if Macy’s would just call them! Please help me! I need these items!!! $326.00 worth. Of course Macy’s offered to and would credit my account and give me a $50.00 Gift Card, but that does not come near the value of these Limed Edition pieces. This collection sold out in 12 minutes at MAC Cosmetics and in 3 hours at Macy’s! I can be reached at 817-514-8774 TY

Product or Service Mentioned: Macys Gift Card.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Deliver product or service ordered.

I liked: Product, Quality of item.

I didn't like: Poor customer service, Product availability, Staff, False advertising of stock, False resolution.

Company wrote 0 private or public responses to the review from Mar 14, 2015.
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