Manufacturer: Macys Category: Accounts Clear all filters (105 of 105 reviews match)
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I have contacted Macy Credit Dept 800-830-3087 on several occasions regarding an old credit card.I have asked to have my account closed and they either they keep activating it without my permission or opening new cards in my name !! Then when you try to reach them its...
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1.0
Product
Macys Account
I didn't like
  • Product quality
  • Long wait time to reach cs
#978713
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I bought over $5000 in furniture from Macy's and set it up on an automatic payment from my bank account to be repaid on time.The date given me to pay was the 10th of the month so thats the day I set up the automatic payment from my bank. Without checking the monthly...
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Product
Macys Account
#970439
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Macy's sent me a statement regarding changes with my MACYS credit card -- I DONT HAVE A MACYS CREDIT CARD. I have been calling them for 3 days! even thought its within office hours and after having to go through a maze of automated system that won't let me move...
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1.7
Product
Macys Account
I didn't like
  • Lack of customer service
#954638
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Macys Account Review

#974085
3.9
Macy's took it a pond themselves to enroll me in a credit protection plan at my cost! I called to cancel! Now i decided to close out my account with them!
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Macys Account Review

#793089
3.0
Horrible customer service. Was placed on hold multiple times trying to get an item credited back to my account I never received. I was on the phone 54 minutes and still have yet to get resolution. Truly disappointed in Macys!
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Macys Account Review

#740296
I had an account with Macy's since 2008 call to have a dispute drop for $19 because it's interfering with me by my house its been over 30 days and it's so frustrating I think that I'll not use macys anymore and closed my account it's the worst customer service ever Merry Christmas and I'll be boycotting the Christmas parade as well
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Macys Account Review

#698700
Macy's is horrible they charged unauthorized credit charges to my account. I tried calling customer service and they do not answer there phones so I am going to contact the local police.
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My daughter opened an account at Macy's to get a discount.She then went into a store to make a payment asking to pay the account IN FULL. Well, today we received a bill for 0.02 in the mail. Guess what?--if we don't pay, we get a late fee of $37. Try to pay by phone or...
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1.0
Product
Macys Account
I didn't like
  • Non-existent customer service
#892766
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MACY'S doesn't care about their customers.Had fraud twice on store account (even after new card was issued) and I have been on the phone 2-3 times per week since May 4th (and that is only for the second fraud incident). Each call taking more than an hour - each time I...
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3.3
Macys Old Town, Florida
Product
Macys Account
I liked
  • Sale prices
  • Ongoing sales
I didn't like
  • Billing and customer service
  • Inability to assist with credit card fraud
#864044
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Macy's is incredibly unreasonable.I had a $16 charge and I was signed up to receive eBills from Macy's. I never received th eBills (my bank can verify this ), I never received a phone call or email ( because Macy's didn't have the correct information -their fault ), I...
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1.2
Product
Macys Account
I didn't like
  • Consumer protection
#859520
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I ordered a mattress from Macy's and it took about 3 weeks for them to deliver the wrong sized mattress. I ordered a full size they brought a queen and refused to take it back that day. After an hour on the phone discussing the problem I was given a new sales check...
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Product
Macys Account
#801313
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Just yesterday I received a bill. Last digits: 191-0. I charged items in December. In January I received NO BILL IN THE USPS MAIL. Yesterday I received a bill with an overdue notice which shocked me! I was out of town but my handyman read the charges. The amount...
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Anonymous
Anonymous

I have the same experience!!! I was working overtime and I forgot to pay my bill on time. ** I paid the next day which it means 1 day late and THEY CHARGED ME $27.00****UNBELI...

Product
Macys Account
#793505
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I haven't had a credit card in years but the clerk in the furniture department talked me into opening an account to get a substantial discount on some big ticket items. What a huge mistake! First they couldn't create a profile for my account so that I could pay...
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2.6
Product
Macys Account
I didn't like
  • Customer service
  • Phones not answered by humans
#791481
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For over Four months have had trouble logging into my account. No available help, when I finally got a live person, he and his supervisor were complete IDIOTS. No one would help. Made about 15 Calls, could'nt reach a person. sent two letters, got no response. I...
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Product
Macys Account
I liked
  • Not americans employed by them only aliens
I didn't like
  • Bad customer service
  • Over charge
#789509
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