Manufacturer: Macys Category: Credit Cards Clear all filters (9 of 9 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
there were a few fraud charges on my macy's amex card in Dec 2015, Jan 2016. I reported them to Macy's in Feb-March 2016. They assured me that these charges will be reversed. They closed my account and gave me a new card. Then Macy's carried over those fraud charges to my new account and have been charging interest payment and late fee since then. I called Macy's customer service in Oct 2016. They said they will fix it. But then again it wasn't...
Read more

My Macy's credit card bill was ALWAYS screwed up!So I cancelled it about a year ago after being fed up. I made an online purchase yesterday. After ordering/paying, I realized I forgot to add an item. The website says you have 30 minutes to call and change an order (15 for certain items). I was within my time limit, but was on hold for over 30 minutes and their online change system wouldn't allow me to do it myself so I sat on hold. When I...
Read more
#930070
I got a Macy's credit card and made a purchase.I missed the payment deadline and paid it late. I got a $35 fee. I paid the entire bill plus the fee, before the due date on the bill. The next month, I did not purchase anything, but I got a bill for $4 of fees and interest. I went to the website and tried to pay $8. Nope. It would only let me pay $4. So I paid it. The next month I got a bill for $2. It was for interest on the $4 which was for...
Read more

Salesman told me I would save 20% if I got a Macys card. I declined. He told me if I signed the electronic tablet he would still give me 20% off. Which I did. He took my cash and when I was gone filled out the credit application with my electronic signature and not even my address. In 3 months without obviously getting a card or statement my credit went from 800 to 650. You can get nowhere with customer service and I requested a email saying...
Read more
Anonymous

Anonymous So you declined but somehow, you gave him your social (it's impossible to apply for credit without one). Not saying he wasn't in the wrong too but any adult with any common se...

Macy's does not have a seamless payment process and there's a redirect to a Citibank "error" page. Thinking the site was down I tried back a few times over the past week but decided to call customer service as I didn't want to pay interest if my payment was late. Oh, I forgot to mention that I couldn't even bring up an online statement as that also gave me an error. Anyway I called customer service and explained my situation and the response I...
Read more
1.0
#885005
Be very careful with Macy's because even after you've paid off your credit card balance they continue to charge you a residual interest charge because you didn't pay your balance in full each month -- even when you're balance is at 0 they will still charge you for prior balances held (and I'm talking low balances here).Also, like myself, if you didn't know about this "residual interest" (apparently it's in the fine tiny print on the back of your...
Read more
rollo2016

rollo2016 As always, the easiest way to avoid these problems is to pay off your credit card balance in full every month. The old saying "if you can't pay for it with cash, then you prob...

I didn't like
  • Billing and customer service
  • Residual interest charge is a scam
#838390

Needless to say, I am not happy. After a long conversation, of why they are still charging me interest on a 0 balance, the excuse is it is a revolving account. She also claimed that they must not have my current email address on file, that is why I did not receive the bill. I get daily email/advertisements from MACYs. I paid over the interest amount they said I owe and now I have to send in disputes with the credit agencies, to get this...
Read more
4.3
I liked
  • Price and convenience
I didn't like
  • Billing and customer service
#837801
I had a fraudulent charge made on my Macy' American Express credit card Labor day weekend 2015. It has not been settled and they expect me to pay an additional 200 hundred dollars in interest and fees. They told me that I should not pay the charge since I did not make it then they rejected the claim after sitting on it for 6 months because they said that they did not have enough information. In regard to the following problem, I have recently...
Read more
1.0
I didn't like
  • Poorly trained employee
  • Poor customer service
#836309
Want to use your Macy's American Express card for your Starbucks Auto-reload program?Think again! I have have nothing but problems with the card constantly being refused. First, the excuse was it was a rare charge. Then when I had a habit....it was...you are having the charge too often. Make up your mind! I then got - we'll note it on your record that you are requesting no refusal from Starbucks. Did that work? Heck no! I have called 4 more...
Read more
1.0
I didn't like
  • Customer service does nothing
#830649