Product: Macys Customer Care Clear all filters (0 of 55 reviews match)
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The fact that Macys threw their hands up and didn’t offer any assistance or solution has disappointed me so much. I contacted the store to further escalate and never received a call back. I have attached the receipt of my purchase so you could see I am not lying....
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Anonymous
Durpa

So what you’re saying is you left a purchase from one store in another store and expect the employees from the second store to be responsible for said item? You do realize tha...

Anonymous
Lavender

Why would you write to Macy's when Sunglass Hut is it's own company? Sunglass Hut employees are NOT Macy's employees. Get it?? People lose things all the time. It's not the em...

Product
Macys Customer Care
I didn't like
  • Not happy with customer service
#1262658
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, but i had a feeling nothing was going to be said by him, he never ask my name or phone number, so this time i decided to e-mail macys. The first time she in volved her self with something that took place between me and another customer, something minor, made it her...
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Anonymous
Jessica

I barely understand your English here, but if you claim someone was SO rude to you.....WHY did you go back to her again to ring you up??? And there is ALWAYS someone working i...

Product
Macys Customer Care
#1226527
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I have had an online account with Macys before in the past, and have used my Bank Card with this account (Not a Credit Card), and never had any issues. Nothing was changed to my online account, all the same addresses, shipping address, Bank Card numbers, expiration...
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Anonymous
Melanie

Sounds to me like they thought there might be fraud going on with the card & were taking precautions. Unfortunately, we do outsource so customers here in the US have to talk t...

3.9
Product
Macys Customer Care
I liked
  • Easy to navigate website
I didn't like
  • Customer service via phone as it is outsourced
  • Terrible respect towards loyal customers
  • How they target you as some criminal when shopping online
#1224987
Reply to reviews
Macys is going out of business because they chase customers away.I placed an order for undergarments 2 days apart but i was told i would be contacted in 72 hours well that time has passed. I still do not have an intelligent answer as to why my order was cancelled.i...
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Anonymous
August

This has been an ongoing issue with Macy's since I started working there. We ALWAYS had customers come into our store to complain to management about their online orders being...

2.2
Product
Macys Customer Care
#1221843
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I had a nice lady call me about what she called a late payment. Keep in mind we owe no one.... we own our house, car, business, etc. and have numerous investments. I told her I would check with my husband who pays the bills and is always timely. He said it wasn’t due...
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Anonymous
Samantha

I work for this company (err...I know). They outsource like many other large companies to save money. So you're speaking to "Customer service" people from India. They are trai...

Product
Macys Customer Care
#1217381
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Ordered shoes online for my son's birthday.Although, I bought the shoes a size bigger, they were still tight (could have mentioned that on the website). I have now been on hold for close to an hour and my experience has been like this: 1st call -lines were crossed and...
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Anonymous
Jordyn

Why didn't you just go to the store?? The cashier's answering the phones are also dealing with customers in front of them. The phones are set up to ring if put on hold, every ...

1.0
Product
Macys Customer Care
#1185819
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When I paid my Macy's bill off and on time, they charged me the following month.Only pay cash or use another card when shopping at Macy's. They are a rip off and sneaky. When I asked about this at the store, they said that they never do this. I showed the woman the...
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Anonymous
Riley

They do this a LOT. As I said to another poster on here, they will charge you a late fee if they mail your new bill out after you've already paid it. If your payment due date ...

2.6
Product
Macys Customer Care
#1184604
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Have been on the phone this morning trying to understand why my online order was cancelled.Have called three times (currently on hold). First time was on hold over 15 min, second time over 20 min, and was hung up on after speaking with a rude customer serv rep very...
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Anonymous
Riley

Their credit dept is based in India. They say online orders are constantly cancelled for "security reasons", but I work at Macy's & ALL of our registers & computers are outdat...

Anonymous
Anonymous

Agreed

4.2
Product
Macys Customer Care
#1182723
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I was about to go out of the country for 6 months when I decided to pay all I owned to Macy's.I made my payment. I came back and I had a 287 dollar bill. Turns out I paid 1 day late, I paid on-line. I am very mad, shouldn't their system had let me know I was a day...
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h.kitchener
h.kitchener

Obviously, your "wave" was misunderstood by them. Next time ask them to "waive" it.

1.8
Product
Macys Customer Care
I liked
  • Good prices
#1178495
Reply to reviews
customer service is tied with K-mart for worst I have ever encountered.I submitted an account to them what happened but I doubt if I will every hear from them. There is so much misinformation . Each time I called I was told something different. You probably don't have...
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2.2
Product
Macys Customer Care
I didn't like
  • Sales person had strong accent and was hard to understand
#1176985
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