Product: Macys Customer Care Clear all filters (41 of 41 reviews match)
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I thought that one of the advantages at shopping at a place like Macy's over Amazon.com is the face-to-face personalized customer service.Turns out I was wrong about that. I bought a nice watch for my son at the flagship Macy's in NYC; 3 days later I decided to...
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Anonymous
Carissa

It states on your receipt in plain English that resized items cannot ever be returned. You also took the tags off. The company will not take it back because it was sized for y...

2.7
Product
Macys Customer Care
I didn't like
  • Unreasonable change order and cancellation time
  • Dealing with any of the employees
#1108536
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I've tried for over an hour to get a hold of someone in the store ,in the shoes department ,I tried to get a hold of D executive office ,no success!!! it's ringing and ringing and ringing and there is nobody to answer the phone finally, I got a hold of an operator ,...
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2.0
Product
Macys Customer Care
I didn't like
  • Not getting employee assistance
  • Poorly trained employee
#1102079
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They suggested I call Macys to question these charges or to cancel the order. I was on the phone for 2 hours with Macys and my credit card company trying to resolve this. My credit card company had to get involved in a conference call due to these excessive pending...
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Product
Macys Customer Care
#1080274
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Macys - Tired sales people

#1047610
2.8
Details
Clothes all over floor. Racks of clothes everywhere. No help. I heard Macys pays $9 a hr. Burger King pays $10.. Pay $11 a hr ... Ppl are saying Macys has changed from there family base to them for LGBT??? Insanity
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Macys Customer Care Review

#1034652
1.2
Details
Castumer service bad they discriminate to custumer.supervisor David rodrigez bad serves
Comment
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Macys Customer Care Review

#872985
Very bad employee they don't know what do ,they take for ever to solve problem they don't know what customer serive mean . They have no respect to customer and very rude
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Macys Customer Care Review

#826297
Thank you for this information, Macy's Unprofessionals Reps have been giving me the same *** since November 2015. Macy's Las Vegas NV
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I have never had this terrible of service with you I am cancelling my red card and buying all my suits and corporate gifts elsewhere now I used to shop exclusively with macys because of your great service, I will now never shop here again. I had to call service...
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Anonymous
Smitty

How did you lose $1200 ?You didn't state the problem.And, apparently, you never figured out how to get results without using the telephone. You have become irrationally angry...

pandapandapanda
Anonymous

Jay - 91017051 (EXTREMELY RUDE - should be terminated put me on hold for an hour and hung up on me)

3.3
Product
Macys Customer Care
I didn't like
  • False resolution
  • Customer service
  • Need reps that understand english
#1077961
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Went online to order a bedroom set and mattress.I was instrucyed to call. I was on hold for over an hour. Hung up, called to "pay my bill". Agent answered. She said the furniture department closes at 5pm. Website says call up to 12am in one spot and also 3am in...
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1.0
Product
Macys Customer Care
#1075741
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They tried to put the charge thru 3 tines on Macys cards and 17 times on MasterCard. I have excellent credit but woke up next am to fraud alerts from Lifelock, American Express, Visa and MasterCard. All froze my accounts a/c suspicious activity. I have tried for 3...
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2.8
Product
Macys Customer Care
I liked
  • Products and sales
  • Product i purchased
I didn't like
  • Dealing with any of the employees
#1073295
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I have called multiple times in regards to a Mac makeup employee Melissa Fuentes at Macys at the MAC counter in Burbank, CA at 200 E Cypress Ave, Burbank, CA 91502. She has refused service to me and my friends due to personal reasons outside of work. I have never met...
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Anonymous
Samantha

You have never met her but she refuses to give you service?? This doesn't make any sense. Either you met her or you haven't. You can't try to have someone fired just because y...

2.2
Product
Macys Customer Care
I didn't like
  • Mac makeup employee melissa fuentes
#1065085
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Horrible experience with the staff.They ignored the elevator alarm ringing when me, my wife and our 17 month old baby were stuck in it for 15 minutes. Staff working in the bags dept outside the elevator turned a deaf ear to it. Luckily a passing by customer heard us...
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Anonymous
Gemini

obviously if the security is working on the sales floor that means that they wouldn't have heard the alarm because they would need to be in their office( at their computer) to...

Anonymous
Mumbai

The building is not owned by us dummy! It is a rented building therefore the staff have zero training with this. Security is paid to watch suspicious activity, not help custom...

1.0
Product
Macys Customer Care
#1040720
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No wonder they're closing stores.I applied for and got approved for a Macy's CC. Placed an order, got email confirmation - then email it was CANCELLED. OK - thought it might be because the CCard was new.......so placed another new order using my Debit Card. Again,...
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1.0
Product
Macys Customer Care
#1038916
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I've called several times since February in regards to not receiving my Thanks for sharing rewards card. Every time I get the same answer "you should get it in 7 to 10 business days." its now April 21, 2017 and nothing. When you ask for a manager in the US they give...
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1.0
Product
Macys Customer Care
#1037359
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