Manufacturer: Macys Category: Customer Care Clear all filters (28 of 28 reviews match)
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Spent two days on the telephone with customer service , each time waited over 20 minutes while someone worked on the problems and then was disconnected. No one ever called back. Wrote on their customer service line , no response. Easy , do not shop at Macys . Too bad....
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5.0
I liked
  • Workers tried to help
I didn't like
  • Could not use personal check was rejected
#1025019
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I had three terrible experiences with Macys sales representative and a manager in two consecutive days, two different locations, two different department three different employees. Mistake # 1 Children’s Clothing Danielle – Springfield, Virgina(VA) Mall in the children...
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Anonymous

Anonymous Manager Gwen needs to go home...unhappy employee makes unsatisfied customer. I only frequent one areas at this store and its cosmetics...the need to close this store down and ...

1.3
I liked
  • Springfield mall
I didn't like
  • Waldorf md
  • Waldorf
  • Manager gwen at st charles town center waldorf
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I had a terrible experience with Macys customer service. I called them for an issue with my bill. I had not had a need to call their customer service department before. I could hardly understand them, the connection was terrible, and when they put me on hold the hold...
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Anonymous

Peace Don't be too much racist but I respect your feedback about them. They're doing the best they can.

3.2
#992478
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Macys Customer Care Review

#872985
Very bad employee they don't know what do ,they take for ever to solve problem they don't know what customer serive mean . They have no respect to customer and very rude
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Macys Customer Care Review

#826297
Thank you for this information, Macy's Unprofessionals Reps have been giving me the same *** since November 2015. Macy's Las Vegas NV
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I AM FURIOUS BEYOND BELIEF! Macys is playing with people's money! I went to the Macy's at Colonie to purchase 2 foundations. The Estee Lauder woman was NOT there. So I was "helped" by a woman from Origins. The woman told me that the product doesnt exist anymore,which I...
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1.0
I didn't like
  • Lack of customer service
  • Poorly trained employee
  • Not having a person to talk to
#987833
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Recently I bought beauty and fragrance and clothes by approaching phone Macy's customer service.I paid through my Visa Debit Gift Card and the female which took the order was so much curious in selling that she did not even ask me if I want to add the point in Plenti...
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Anonymous

Peace Have you tried calling their customer service? Its seems that you spoke with their order entry department, I believe they may not able add your points to your plenti. You can ...

1.0
#984070
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Called Macy's to resolve an issue with my account, and the representative on the phone was rude and arrogant.I also have a mild accent, and she sounded rather discriminatory and acted like I'm dumb. She acted like she didn't want to be on the phone more than a minute,...
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1.0
#983339
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I placed an order which arrived with the wrong coat size.I called an spoke with an agent by the name of Simon I.D.91035027 in your resolution department, whom was very rude, disrespectful, arguing with me, speaking with in a very condescending manner, and hung up the...
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Anonymous

Anonymous You seriously expected them to reverse the charges BEFORE you sent back the merchandise? I don't care WHO you worked for and for HOW long. You are IGNORANT. No store will re...

3.3
I didn't like
  • Employees lie for eachother
  • Employees lie to customers
  • Customer service
#981536
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Macy's is a dishonest cheating store and I have my sales receipt and the merchandise ticket to prove it.Style&Co brand straight leg denim jeans has a merchandise tag as Edv everyday value merchandise ticket with MSRP price of $29.98 showing from beneath the dales price...
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2.0
I didn't like
  • Price cheating
#980433
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I ordered shoes online TWO DAYS AGO and wasn't impressed.So, i went to Macy's, with the box and receipt, in new condition , to get a refund. The sales guy says, "How about I put $ on your card and give you $ in a gift card?" "Did I pay with a gift card??!" "I don't...
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1.0
I didn't like
  • Dishonest with refund tried to scam me
#979342
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I will never ever ever ever shop with Macy's again..this company should be ashamed of themselves i waited for customer service for 35 minutes each time i called..they dont speak english and you cant understand them and they cant understand you...i have waited on a...
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1.0
#978586
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