Manufacturer: Macys Category: Customer Care Clear all filters (33 of 33 reviews match)
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Horrible experience with the staff.They ignored the elevator alarm ringing when me, my wife and our 17 month old baby were stuck in it for 15 minutes. Staff working in the bags dept outside the elevator turned a deaf ear to it. Luckily a passing by customer heard us...
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Anonymous
Gemini

obviously if the security is working on the sales floor that means that they wouldn't have heard the alarm because they would need to be in their office( at their computer) to...

Anonymous
Mumbai

The building is not owned by us dummy! It is a rented building therefore the staff have zero training with this. Security is paid to watch suspicious activity, not help custom...

1.0
Product
Macys Customer Care
#1040720
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No wonder they're closing stores.I applied for and got approved for a Macy's CC. Placed an order, got email confirmation - then email it was CANCELLED. OK - thought it might be because the CCard was new.......so placed another new order using my Debit Card. Again,...
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1.0
Product
Macys Customer Care
#1038916
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I've called several times since February in regards to not receiving my Thanks for sharing rewards card. Every time I get the same answer "you should get it in 7 to 10 business days." its now April 21, 2017 and nothing. When you ask for a manager in the US they give...
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1.0
Product
Macys Customer Care
#1037359
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Macys Customer Care Review

#1047610
2.8
Clothes all over floor. Racks of clothes everywhere. No help. I heard Macys pays $9 a hr. Burger King pays $10.. Pay $11 a hr ... Ppl are saying Macys has changed from there family base to them for LGBT??? Insanity
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Macys Customer Care Review

#1034652
1.2
Castumer service bad they discriminate to custumer.supervisor David rodrigez bad serves
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Macys Customer Care Review

#872985
Very bad employee they don't know what do ,they take for ever to solve problem they don't know what customer serive mean . They have no respect to customer and very rude
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Macys Customer Care Review

#826297
Thank you for this information, Macy's Unprofessionals Reps have been giving me the same *** since November 2015. Macy's Las Vegas NV
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Spent two days on the telephone with customer service , each time waited over 20 minutes while someone worked on the problems and then was disconnected. No one ever called back. Wrote on their customer service line , no response. Easy , do not shop at Macys . Too bad....
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5.0
Product
Macys Customer Care
I liked
  • Workers tried to help
I didn't like
  • Could not use personal check was rejected
#1025019
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I had three terrible experiences with Macys sales representative and a manager in two consecutive days, two different locations, two different department three different employees. Mistake # 1 Children’s Clothing Danielle – Springfield, Virgina(VA) Mall in the children...
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Anonymous
Anonymous

Manager Gwen needs to go home...unhappy employee makes unsatisfied customer. I only frequent one areas at this store and its cosmetics...the need to close this store down and ...

1.3
Product
Macys Customer Care
I liked
  • Springfield mall
I didn't like
  • Waldorf
  • Manager gwen at st charles town center waldorf
  • Waldorf md
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I had a terrible experience with Macys customer service. I called them for an issue with my bill. I had not had a need to call their customer service department before. I could hardly understand them, the connection was terrible, and when they put me on hold the hold...
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Anonymous
Peace

Don't be too much racist but I respect your feedback about them. They're doing the best they can.

3.2
Product
Macys Customer Care
#992478
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I AM FURIOUS BEYOND BELIEF! Macys is playing with people's money! I went to the Macy's at Colonie to purchase 2 foundations. The Estee Lauder woman was NOT there. So I was "helped" by a woman from Origins. The woman told me that the product doesnt exist anymore,which I...
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1.0
Product
Macys Customer Care
I didn't like
  • Not having a person to talk to
  • Poorly trained employee
  • Lack of customer service
#987833
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Recently I bought beauty and fragrance and clothes by approaching phone Macy's customer service.I paid through my Visa Debit Gift Card and the female which took the order was so much curious in selling that she did not even ask me if I want to add the point in Plenti...
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Anonymous
Peace

Have you tried calling their customer service? Its seems that you spoke with their order entry department, I believe they may not able add your points to your plenti. You can ...

1.0
Product
Macys Customer Care
#984070
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Called Macy's to resolve an issue with my account, and the representative on the phone was rude and arrogant.I also have a mild accent, and she sounded rather discriminatory and acted like I'm dumb. She acted like she didn't want to be on the phone more than a minute,...
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1.0
Product
Macys Customer Care
#983339
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I placed an order which arrived with the wrong coat size.I called an spoke with an agent by the name of Simon I.D.91035027 in your resolution department, whom was very rude, disrespectful, arguing with me, speaking with in a very condescending manner, and hung up the...
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Anonymous
Anonymous

You seriously expected them to reverse the charges BEFORE you sent back the merchandise? I don't care WHO you worked for and for HOW long. You are IGNORANT. No store will re...

3.3
Product
Macys Customer Care
I didn't like
  • Employees lie to customers
  • Customer service
  • Dishonest employees
#981536
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