Product: Macys Customer Care Clear all filters (50 of 50 reviews match)
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Ordered shoes online for my son's birthday.Although, I bought the shoes a size bigger, they were still tight (could have mentioned that on the website). I have now been on hold for close to an hour and my experience has been like this: 1st call -lines were crossed and...
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1.0
Product
Macys Customer Care
#1185819
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When I paid my Macy's bill off and on time, they charged me the following month.Only pay cash or use another card when shopping at Macy's. They are a rip off and sneaky. When I asked about this at the store, they said that they never do this. I showed the woman the...
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2.6
Product
Macys Customer Care
#1184604
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Have been on the phone this morning trying to understand why my online order was cancelled.Have called three times (currently on hold). First time was on hold over 15 min, second time over 20 min, and was hung up on after speaking with a rude customer serv rep very...
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4.2
Product
Macys Customer Care
#1182723
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I was about to go out of the country for 6 months when I decided to pay all I owned to Macy's.I made my payment. I came back and I had a 287 dollar bill. Turns out I paid 1 day late, I paid on-line. I am very mad, shouldn't their system had let me know I was a day...
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h.kitchener
h.kitchener

Obviously, your "wave" was misunderstood by them. Next time ask them to "waive" it.

1.8
Product
Macys Customer Care
I liked
  • Good prices
#1178495
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customer service is tied with K-mart for worst I have ever encountered.I submitted an account to them what happened but I doubt if I will every hear from them. There is so much misinformation . Each time I called I was told something different. You probably don't have...
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2.2
Product
Macys Customer Care
I didn't like
  • Sales person had strong accent and was hard to understand
#1176985
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Macy's Online screwed my order 5 different times.A month later, they're now stating they can't fix their own errors. It was simply, apply a gift card of $100 to my $1500 order and they forgot, then forgot again, this went on over 10 times, even after I finally received...
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1.8
Product
Macys Customer Care
I didn't like
  • Especially if you spend a lot of money at their store
  • How they disconnect the call if they dont like you
  • Walmart treats you better than macys
#1143792
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I have called Macys customer service SIX TIMES! Every time I call, I'm told that a refund is being processed but I never get it. I have spoken to supervisors, who have told me to wait for emails that never come and a multitude of agents. I am going mad, trying to get...
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1.0
Product
Macys Customer Care
I didn't like
  • Poor customer service
#1143737
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Customer service rep hung up in my face, put me on mute several times when I asked to speak to a manager no response.I had to call back 3 times wait on hold for 30 minutes. Finally a supervisor gets on the line and at no time States she will reprimand the customer...
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Anonymous
Christina

I had the same problem. I called twice and both times I was continually muted and then hung up on.

Anonymous
SF

I have had similar issues, they keep saying I did not return two items, yet I have the tracking number that says they received the items 11/7 and her is is 12/10. I called cu...

1.5
Product
Macys Customer Care
#1139530
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Macys - Recent Macy's return place

Macy's recently changed their return place, that made very big lines and long waiting. Very frustrating... Customers will not be shopping in Macy's... Especially in this holiday season people don't want to waste their valuable time.
Product
Macys Customer Care
#1137472
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I thought that one of the advantages at shopping at a place like Macy's over Amazon.com is the face-to-face personalized customer service.Turns out I was wrong about that. I bought a nice watch for my son at the flagship Macy's in NYC; 3 days later I decided to...
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Anonymous
Carissa

It states on your receipt in plain English that resized items cannot ever be returned. You also took the tags off. The company will not take it back because it was sized for y...

2.7
Product
Macys Customer Care
I didn't like
  • Dealing with any of the employees
  • Unreasonable change order and cancellation time
#1108536
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