Manufacturer: Macys Category: Customer Care Clear all filters (26 of 26 reviews match)
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I had three terrible experiences with Macys sales representative and a manager in two consecutive days, two different locations, two different department three different employees. Mistake # 1 Children’s Clothing Danielle – Springfield, Virgina(VA) Mall in the children department. Upon arrival there was only one cashier ringing up the children’s department. There was two Spanish speaking customer ringing up more than 50 items of clothing and...
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Anonymous

Anonymous Manager Gwen needs to go home...unhappy employee makes unsatisfied customer. I only frequent one areas at this store and its cosmetics...the need to close this store down and ...

1.3
I liked
  • Springfield mall
I didn't like
  • Waldorf md
  • Manager gwen at st charles town center waldorf
  • Waldorf
I had a terrible experience with Macys customer service. I called them for an issue with my bill. I had not had a need to call their customer service department before. I could hardly understand them, the connection was terrible, and when they put me on hold the hold music was crackly sounding. It took forever it seemed to get my questions answered, and even when they transferred my call back to a U.S. I had the same bad connection. If Macys...
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Anonymous

Peace Don't be too much racist but I respect your feedback about them. They're doing the best they can.

3.2
#992478
I AM FURIOUS BEYOND BELIEF! Macys is playing with people's money! I went to the Macy's at Colonie to purchase 2 foundations. The Estee Lauder woman was NOT there. So I was "helped" by a woman from Origins. The woman told me that the product doesnt exist anymore,which I found very strange because every store sells it. Than she tried to push dermablend on me.I didnt come for dermablend and I didnt ask for dermablend or any "substitute" line of...
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1.0
I didn't like
  • Lack of customer service
  • Not having a person to talk to
  • Item lost
#987833

Macys Customer Care Review

#872985
Very bad employee they don't know what do ,they take for ever to solve problem they don't know what customer serive mean . They have no respect to customer and very rude
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Macys Customer Care Review

#826297
Thank you for this information, Macy's Unprofessionals Reps have been giving me the same *** since November 2015. Macy's Las Vegas NV
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Recently I bought beauty and fragrance and clothes by approaching phone Macy's customer service.I paid through my Visa Debit Gift Card and the female which took the order was so much curious in selling that she did not even ask me if I want to add the point in Plenti which I am member of. I called again as I thought of it but I was told that after 30 minutes they can't add it which is so ridiculous. Whenever I order online it automatically adds...
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Anonymous

Peace Have you tried calling their customer service? Its seems that you spoke with their order entry department, I believe they may not able add your points to your plenti. You can ...

1.0
#984070
Called Macy's to resolve an issue with my account, and the representative on the phone was rude and arrogant.I also have a mild accent, and she sounded rather discriminatory and acted like I'm dumb. She acted like she didn't want to be on the phone more than a minute, and was forcibly trying to get me to agree to her terms so that she didn't need to help me further. I had a legitimate problem, and she did not even once wanted to address my...
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1.0
#983339
I placed an order which arrived with the wrong coat size.I called an spoke with an agent by the name of Simon I.D.91035027 in your resolution department, whom was very rude, disrespectful, arguing with me, speaking with in a very condescending manner, and hung up the phone on me. I tried explaining what happened with the first representative, but wasn't allowed the opportunity because Simon decided to play title card with me... instead of Simon...
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Anonymous

Anonymous You seriously expected them to reverse the charges BEFORE you sent back the merchandise? I don't care WHO you worked for and for HOW long. You are IGNORANT. No store will re...

3.3
I didn't like
  • Employees lie to customers
  • Employees lie for eachother
  • Customer service
#981536

Macy's is a dishonest cheating store and I have my sales receipt and the merchandise ticket to prove it.Style&Co brand straight leg denim jeans has a merchandise tag as Edv everyday value merchandise ticket with MSRP price of $29.98 showing from beneath the dales price with red bar sales price stuck on it $59.00 leading a customer to think that Macy's lowered the price to $59.00. They actually jacked the price by almost 100% from $29.98. I...
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2.0
I didn't like
  • Price cheating
#980433
I ordered shoes online TWO DAYS AGO and wasn't impressed.So, i went to Macy's, with the box and receipt, in new condition , to get a refund. The sales guy says, "How about I put $ on your card and give you $ in a gift card?" "Did I pay with a gift card??!" "I don't know. i can't tell on the receipt." (He's LYING. The receipt doesn't show a gift card purchase!!) "NO, I didn't pay with a GIFT CARD! I don't have any gift cards!! I want the refund...
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1.0
I didn't like
  • Dishonest with refund tried to scam me
#979342
I will never ever ever ever shop with Macy's again..this company should be ashamed of themselves i waited for customer service for 35 minutes each time i called..they dont speak english and you cant understand them and they cant understand you...i have waited on a credit for a month...corporate doesn answer either...i called at least 4 times to get this resolved..i will never again patronize this company again..i will tell everyone about my...
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1.0
#978586
A few months ago my dad was diagnosed with stage 4 lung cancer.Needless to say, it was a horrible time when we were all scrambling to process what was happening and make decisions concerning his care. In the midst of this crisis, I didn't pay any of my bills. However, all of the companies I have accounts with, reached out to me either through email or phone call to remind me to bring my account up to date. Only Macy's sent my late account info...
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offconsumerpissed

offconsumerpissed Very sorry for your loss. It really does stink to lose a parent.
However, let's not ignore reality. To be sent to a creditor, you have to be really far behind in your bill....

#977460