Seller: Macys Product: Macys Customer Care Clear all filters (0 of 60 reviews match)
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My friend and i were shopping at Woodfield Mall on Sunday December 2, 2018 @ Macy's. First I was going to buy a 14 K chain and the lady told me that my old chain was still in good shape, so I decided to buy an Apple Watch and she helped us with that, because of being a...
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4.7
Product
Macys Customer Care
#1413859
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I bought a purse, online on 9/2/18. Received on 9/5/18. Returned to store on 9/8/18. Got credit for return. On 9/10/18 received an email advising my item has been shipped. I ordered nothing else. On 9/12/18 they billed me for the item I had returned on 9/8/18 (to their...
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Macys Customer Care
#1354762
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Really bad costumer service I called+1 (800) 289-6229 they can barely speak English and all they can do is read a script no help at all with an online order I made and after I followed the “instructions “ that doesn’t even make sense since I made an order perfectly...
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2.6
Product
Macys Customer Care
#1337621
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I made calls to Macys and NOBODY in any department would pick up at all. I was given an operator. When I reached "Loss and prventions", I had the most disgusting rudest carribean woman on the phone asking me invasive questions for my name. Than she hung up on me!!! If...
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Anonymous
Shantel

Oh hush up! The employees didn't steal your old lady smelling perfume! There are cameras everywhere you nut! Also, why the heck did you feel the need to tell us your fiance's ...

Anonymous
Durpa

No ma’am you have not in fact been robbed. What’s concerning is your inability to think rationally. It probably WAS found but since there is no receipt in the bag with the pro...

1.0
Product
Macys Customer Care
I didn't like
  • Inability to assist with credit card fraud
  • Not having a person to talk to
  • Rude employees
#1271036
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Macys - Complaint

Macys - Complaint
Monday 29 2018 ,840pm At the cerritos macys center. Mayra and another employee that she took her name right away,make me feel discriminated. When they told me i can't return some shoes ,i bought them Saturday may 26 2018 around 919pm,.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Staff
Product
Macys Customer Care
#1268982
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The fact that Macys threw their hands up and didn’t offer any assistance or solution has disappointed me so much. I contacted the store to further escalate and never received a call back. I have attached the receipt of my purchase so you could see I am not lying....
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Anonymous
Durpa

So what you’re saying is you left a purchase from one store in another store and expect the employees from the second store to be responsible for said item? You do realize tha...

Anonymous
Lavender

Why would you write to Macy's when Sunglass Hut is it's own company? Sunglass Hut employees are NOT Macy's employees. Get it?? People lose things all the time. It's not the em...

Product
Macys Customer Care
I didn't like
  • Not happy with customer service
#1262658
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, but i had a feeling nothing was going to be said by him, he never ask my name or phone number, so this time i decided to e-mail macys. The first time she in volved her self with something that took place between me and another customer, something minor, made it her...
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Anonymous
Jessica

I barely understand your English here, but if you claim someone was SO rude to you.....WHY did you go back to her again to ring you up??? And there is ALWAYS someone working i...

Product
Macys Customer Care
#1226527
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I have had an online account with Macys before in the past, and have used my Bank Card with this account (Not a Credit Card), and never had any issues. Nothing was changed to my online account, all the same addresses, shipping address, Bank Card numbers, expiration...
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Anonymous
Melanie

Sounds to me like they thought there might be fraud going on with the card & were taking precautions. Unfortunately, we do outsource so customers here in the US have to talk t...

3.9
Product
Macys Customer Care
I liked
  • Easy to navigate website
I didn't like
  • Terrible respect towards loyal customers
  • How they target you as some criminal when shopping online
  • Customer service via phone as it is outsourced
#1224987
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Macys is going out of business because they chase customers away.I placed an order for undergarments 2 days apart but i was told i would be contacted in 72 hours well that time has passed. I still do not have an intelligent answer as to why my order was cancelled.i...
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Anonymous
August

This has been an ongoing issue with Macy's since I started working there. We ALWAYS had customers come into our store to complain to management about their online orders being...

2.2
Product
Macys Customer Care
#1221843
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I had a nice lady call me about what she called a late payment. Keep in mind we owe no one.... we own our house, car, business, etc. and have numerous investments. I told her I would check with my husband who pays the bills and is always timely. He said it wasn’t due...
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Anonymous
Samantha

I work for this company (err...I know). They outsource like many other large companies to save money. So you're speaking to "Customer service" people from India. They are trai...

Product
Macys Customer Care
#1217381
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