Manufacturer: Macys Category: Gift Cards Clear all filters (65 of 65 reviews match)
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I purchased a $100 e-gift certificate for a Christmas gift last year, but my friend did not receive it via her email address.On-line chatting was the only way to try to solve the problem, as I could find no way to talk to a live person regarding this problem. I visited...
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1.0
Product
Macys Gift Card
#836068
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I purchased over $200 worth of merchandise online 12/28/16. I returned most of it for bad fit & poor quality. The merchandise was received by Macy's 1/15, as indicated in my account history. I have yet to get any of my money back. I have called three times, 1st I was...
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1.0
Product
Macys Gift Card
#796994
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These posts go back to 2012 and the problem has yet to be fixed?This has just started happening to us. We have gift cards that were given to us maybe 6 years ago, and now that we want to spend them to make a "large" purchase, we have Zero balances on all of them. This...
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Product
Macys Gift Card
#790874
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I tried to order a gift from Macys.They sent (and charged me for) 2 of one item and then told me there was nothing they could do to fix it. The burden was now on the recipient of my "gift" to make this right. I will NEVER buy from Macy's again. The only thing worse...
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Product
Macys Gift Card
I didn't like
  • Customer service via phone call
  • Having my valuable time wasted due to your incompetence
#783703
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This place is the worst.They have absolutely NO customer service whatsoever. I attempted to purchase an online gift card through their website, but they have this totally impractical policy that a new customer must FIRST purchase physical gift card before purchasing an...
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1.0
Product
Macys Gift Card
I didn't like
  • Poor customer service
  • Nobody answers the phone
#774445
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I returned $123.81 worth of items in AUGUST. I received confirmation that they received it. I am STILL trying to get the credit on my account. I call every 2 weeks and they assure me it will be in the next 10 days...5 months later...NO CREDIT. I get employees that...
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Anonymous
2016

I thought I was the only one. This is a nightmare, trying to get your money back. Macy's obviously doesn't care. This is probably part of their money problems. Very poor custo...

Product
Macys Gift Card
#765402
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I have been calling customer service in an effort to get clarification and a resolution as to why I have not been able to redeem a gift card that was issued to me as a birthday gift. I called before the Christmas holidays, and the line was busy. After calling again, I...
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Anonymous
Macy***ks

Try calling Macy's Corporate office and speak with an Executive Liaison at 1-888-622-9793. They can either replace the gift card or look it up and release any security holds o...

Anonymous
Macy***ks

You may want to call Macy's Executive Liaison office (which is the corporate office ) at 1-888-622-9793. If you are not getting your problem resolved after contacting the Exec...

Macys Shenandoah, Louisiana
Product
Macys Gift Card
#762706
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I used to shop at Macys all the time...but i am DONE!!! I recently made two large online returns and they didn't refund me!! Instead, they sent me Happy Returns gift cards which I am still trying to retrieve the funds for. I have called numerous times, CS has literally...
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Anonymous
Macy***ks

You should call Macy's Executive Liaison office at 1-888-622-9793. They can cancel the Happy Returns Card & credit your Macy's account or whichever credit card you used to...

2.4
Product
Macys Gift Card
#760724
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I placed a order for a e gift card online on December 24th 2015. Macy's called and confirmed the email address of the recipient and still managed to send the gift card to the wrong email address. I called customer service to inform them that the recipient did not...
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Product
Macys Gift Card
#759012
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I bought an item on 12/21/2015 , all was fine!By 12/16/2015 I received an email saying that my order was shipped. I was relaxed, because i knew i would receive it on time for Christmas.This was a Christmas GIFT!!!! By 12/23/2015 I called UPS to ask about my...
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Product
Macys Gift Card
#757740
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