Manufacturer: Macys Category: Gift Cards Clear all filters (7 of 7 reviews match)
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I purchased a $100 e-gift certificate for a Christmas gift last year, but my friend did not receive it via her email address.On-line chatting was the only way to try to solve the problem, as I could find no way to talk to a live person regarding this problem. I visited Macy's chat room four times, and each time, the rep reassured me that the gift card would be resent promptly, and each time it failed to materialize in my friend's inbox.I finally...
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1.0
#836068
These posts go back to 2012 and the problem has yet to be fixed? This has just started happening to us. We have gift cards that were given to us maybe 6 years ago, and now that we want to spend them to make a "large" purchase, we have Zero balances on all of them. This is criminal. Macy's is obviously not doing anything about it, or maybe they are making big bucks on fools that keep buying their cards. When I receive gift cards, more often...
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#790874
I tried to order a gift from Macys. They sent (and charged me for) 2 of one item and then told me there was nothing they could do to fix it. The burden was now on the recipient of my "gift" to make this right. I will NEVER buy from Macy's again. The only thing worse than using their horrible, outdated phone system is actually talking to a "customer service" rep who is incapable, unwilling and un-empowered to fix a bad situation. HORRIBLE!...
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I didn't like
  • Having my valuable time wasted due to your incompetence
  • Horrible customer service
  • Customer service via phone call
This place is the worst. They have absolutely NO customer service whatsoever. I attempted to purchase an online gift card through their website, but they have this totally impractical policy that a new customer must FIRST purchase physical gift card before purchasing an electronic gift card. That's just silly. What's sillier is, you need to wait 30 days AFTER that physical gift card purchase before you can order an electronic one. Why would a...
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1.0
I didn't like
  • Poor customer service
  • Nobody answers the phone
#774445
I have been calling customer service in an effort to get clarification and a resolution as to why I have not been able to redeem a gift card that was issued to me as a birthday gift. I called before the Christmas holidays, and the line was busy. After calling again, I heard an automated message say that the wait would be longer than 15 minutes. I called the day after Christmas, And waited longer than 45 minutes to speak to someone, then the...
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Anonymous

Macysucks Try calling Macy's Corporate office and speak with an Executive Liaison at 1-888-622-9793. They can either replace the gift card or look it up and release any security holds o...

Anonymous

Macysucks You may want to call Macy's Executive Liaison office (which is the corporate office ) at 1-888-622-9793. If you are not getting your problem resolved after contacting the Exec...

I have had the most horrendous customer service experience of my life with Macy's trying to place what could've been a simple order for dinnerware. I first started the order on July 2nd. I was unable to apply my gift card towards part of this order so called the customer service line and after trying to explain the situation to them and being transferred to 2 or 3 different people, was told that the gift card system was down and to call back in...
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Anonymous

Anonymous honestly what do you expect? i too have been a long time customer at macy's and then I had to work there. They are no better than wal-mart in how they treat their associates...

#669033
If you have a problem with Macy's contact Jamie at 513-573-2346. My family had a series of problems with Macy's gift cards that led to my resolve to never shop at Macy's again. I even contacted the executive offices in frustration. Jamie called to reach out to me and apologized repeatedly for all the missteps by Macy's. I explained I would never be shopping at Macy's again but she told me to keep her number and call her if I should ever need...
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#660560