I purchased a piece of furniture at Macys New York on July 4th and as of 7/24 I still do have a delivery date. I have been dealing with customer service attempting to get a valid certificate of insurance so my Co-Op will authorize the delivery.
This has been the most painstaking process I have ever had to deal with. I literally have been on the phone almost 8 hours trying to get this done. I escalated the issue to a supervisor and she was the worse of them all. She was short and rude and didn't call me back as she had promised.
I have shopped at Macys for at least 20 years and have been totally turned off. I am cancelling the order and cancelling my credit card. I want nothing to do with this company anymore. They obviously do not appreciate their customers if this is how they treat them.
I'm sure I can find somewhere else to spend my money. Buyers beware
Review about: Macys Credit Card.