Macy's rejected my on-time payment via my bank at the end of August. I called and was promised it would go through and the late fee ($27) and interest charge ($3.39) would be reversed as well.
The late fee was reversed on the next statement but not the interest charge. I emailed Macy's and the $3.39 was taken off, but there remains a "minimum interest charge" of $2.00 on the original interest. I spent 30 minutes wandering the "press. .
. " phone system trying to get this corrected and gave up. Also, I have had a Macy's card for over two decades for one reason - a nice selection of petite clothing all nicely arranged in one or two departments. I went into Macy's in New York last week.
It's now like a high-end flea market, arranged by designers. Any petites - very few - are within these designer "booths". I'll waste no time at Macy's any more. These are but two examples of bad experiences I've had with Macy's in the last 4 months.
Shopping online is a nightmare, too. Goodbye Macy's!
Reason of review: Problems with payment.
Monetary Loss: $2.
Preferred solution: Reverse interest on interest charge.
I didn't like: Credit card accounting.