I thought that one of the advantages at shopping at a place like Macy's over Amazon.com is the face-to-face personalized customer service. Turns out I was wrong about that.
I bought a nice watch for my son at the flagship Macy's in NYC; 3 days later I decided to exchange it for a different watch (same brand but different style) so I went to a different Macy's nearby (not in NYC) that carried the watches. It was near to closing time and no one was at the watch counter. I approached another salesman across the isle who merely said he could not help me and turned his back on me. Okay, I waited about 10 minutes and then a saleswoman arrived.
Though the watch I wished to exchange was in the box, the sales woman refused to consider any exchange citing a Macy's policy that the tag could not be removed (said tag was in the box and had been cut by the sales woman in the NYC store without mentioning the no return/exchange policy). Additionally, this woman also noted that Macy's does not allow returns for resized items- in this case, a few band links had been removed at the NYC Macy's (again wothout mentioning to me about the no exchange/rteurn policy). Ok, I asked, why couldn't Macy's just replace the links? Well, came the answer, that would take 15 minutes of work.
So there you have it, Macy's wouldn't go all of 15 minutes out of their way to please a customer. Instead, they make you jump through jump through hoops to return or exchange items. Meanwhile, when I returned another watch purchased on Amazon, it was so easy. No comparison, Amazon wins over Macy's for customer service.
Never again will I go back to Macy's. And the kicker is that, I actually bought the watch at Macy's because it was a big sale, but looking on Amazon later, the same watch is about the same price even without a sale!!!
Product or Service Mentioned: Macys Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.
I didn't like: Unreasonable change order and cancellation time, Dealing with any of the employees.