On 06/13/15, between the hours of 1pm and 2:15pm, I called over 10 times the women's shoes department at Newport Centre to order shoes and nobody ever picked up the phone. I then called twice their customer center to make a complaint.
They transferred me to a manager. Manager answered me, transferred me to the women's shoes manager, who then transferred me to an associate. I was on hold for 26 minutes with this associate when I decided to hung up the phone and call again. I asked to talk to a manager again but instead I was transferred to a person that introduced her self as Jackie only, she refused to give me her last name, employee number or any other information that I could identify her later in this customer complaint.
She was AGAIN not help at all. She said she works at the HR. I told her I was going to make a corporate customer complaint and she didn't care at all. All she said was that someone might call me back because it's Saturday and they are too busy and they need to take care of customers at the store first.
Great! That's exactly what an upset customer, that's trying to get a hold of someone for over an hour, wants to hear (sarcasm).
I don't remember last time I was this upset and disappointed at a customer service. Total lack of customer service from the floor associates, to managers, to HR.
silkonkel wrote the review because of poor customer service at Macys. Reviewer claimed that he or she wants Macys to "company needs to try better their employees on how to resolve customer's problems right the way. if managers and hr can't help customers then who can? does anyone at macy's care?".
The most disappointing in user's experience was poor customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.