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Purchased a modular sectional and paid the $200 delivery fee (which is ridiculous in itself!!). Upon arrival of it to the warehouse they called me to schedule the delivery. They offered me a delivery date; however, I advised them that my new home wouldn't be ready until a few days after that date and attempted to get another date set up. They said "I am sorry, we have no future dates for delivery." Really? So they said they would research and call me back. They sure did call me back, but it was someone else still trying to get me to take delivery and they had no clue of the prior conversation I already had. I was again promised a return call.

I got a return call with a delivery date but it was several weeks out. I asked why so long and they stated that Macy's only delivers to my area twice a month. I do live 10 miles out from the "big" city but I am not out on a country dirt road. I paid $200 for you to tell me you can only deliver 2 times a month (a company as big as Macys??). I asked if I could pick it up at the warehouse and of course, was told no.

Once the furniture was delivered to my home I realized that it didn't fill my room enough and I needed one more piece. Naturally, they want to charge me the huge delivery charge again and in no way, shape, or form are willing to work with me on it.

Congratulations Macy's, the money I have already spent on your furniture, which is not cheap, will be your last. I will find another coordinating piece from a furniture company that offers more reasonable delivery service.

Reason of review: Problem with delivery.

Monetary Loss: $300.

Location: Decatur, Texas

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Guest

100% agreed. Macy's are still doing this in 2019. Shameful!

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