Purchased a BeautyRest Mattress set which was on sale, and now it's $100 less from the original sale price. I called Macy's Customer Service and spoke to Jevon and was told that the "adjustment" will only be honored if it was within 10 day.
I did not feel he was caring, and I felt he was very defensive with his assistance. I believe, and through experience, most stores will honor the "adjustments" within 30 days, online or in-store.
I haven't slept on the bed since I purchased it and I am thinking of returning, and repurchasing it which is an inconvenience for me. Not satisfied with results and hopefully, Macy's will treat their loyal customers with more care.
Product or Service Mentioned: Mattress.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Price reduction.
I didn't like: How my problem was handled by jevon from customer service.