Purchased a BeautyRest Mattress set which was on sale, and now it's $100 less from the original sale price. I called Macy's Customer Service and spoke to Jevon and was told that the "adjustment" will only be honored if it was within 10 day.
I did not feel he was caring, and I felt he was very defensive with his assistance. I believe, and through experience, most stores will honor the "adjustments" within 30 days, online or in-store.
I haven't slept on the bed since I purchased it and I am thinking of returning, and repurchasing it which is an inconvenience for me. Not satisfied with results and hopefully, Macy's will treat their loyal customers with more care.
Review about: Mattress.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Price reduction.
I didn't like: How my problem was handled by jevon from customer service.