I recently called macys.com to find out if I could get a price adjustment on a denim jacket by Levi's. The jacket is listed as $69.99 on macys.com and the same jacket is selling for more than 50% off at the official levi.com website.
I called and talk to a representative only to find out that levi.com is not covered in their price adjustment policy. How can that be its the official validated website. How does that make sense c'mon get with the times that's why these superstore brands are failing.
The representative offered me 15% off first and then 20% off but thats still not anywhere near the levi.com price. Very displeased I still don't understand how the official Levi.com website is not covered.
Review about: Macys Deal.
Reason of review: Poor customer service.
Monetary Loss: $48.
Preferred solution: Price reduction.
I didn't like: Bad policy, No price match, Bad price adjustment policy.