Price adjustment or price match at www.macys.com

5 of 1031 Macys reviews

I recently called macys.com to find out if I could get a price adjustment on a denim jacket by Levi's.The jacket is listed as $69.99 on macys.com and the same jacket is selling for more than 50% off at the official levi.com website.

I called and talk to a representative only to find out that levi.com is not covered in their price adjustment policy. How can that be its the official validated website. How does that make sense c'mon get with the times that's why these superstore brands are failing.

The representative offered me 15% off first and then 20% off but thats still not anywhere near the levi.com price.Very displeased I still don't understand how the official Levi.com website is not covered.

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • Bad policy
    • No price match
    • Bad price adjustment policy

Reason of review:
Poor customer service
Preferred solution:
Price reduction
Monetary loss:
$48
Product or service
Macys Price Match
Review category
Supermarkets and Malls
review #1002290

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5 of 1031 Macys reviews
MattD78

Feb 17 #1289723 Vero Beach, Florida, United States

One reason could be because Levi's website is not considered a direct competitor. JCPenny, Dillards, these would be direct competitors of Macys since they are department stores. Also Macy's doesn't have a written policy for price matching on their website. And even if they did it's a courtesy, not something they are required to do.

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