72780 CA-111, Palm Desert, CA 92260, USA
Not resolved

Purchased "Hannon Recliners by Simon LI"-called as soon as chairs delivered- uncomfortable-very hard & not the same specs as the model in the store!Picked out 2 new (equally expensive) chairs to replace them & asked Macy's to waive the 15% restocking fee.

Sent a rude young man out to measure- our chairs more than an 1-1/2 off from store model! Refused to waive fee! Not our problem - this is a problem between Macy's & their supplier Simon Li! Zero customer loyalt & terrible customer service-many phone calls & time on hold - refuse to help!

This is why Macy's will continue to close stores & lose customers!They don't care about their customers!

Review about: Purchased Hannon Leather Power Recliners By Simon Li.

I didn't like: Customer service-non-waiver of restocking fee.

Review #1053927 is a subjective opinion of a user.

Value for money
Customer service
Ease of Use
Diversity of Products or Services
Price Affordability
Layout of Store
Exchange, Refund and Cancellation Policy
Product or Service Quality
Discounts and Special Offers
Reason of Review / Monetary Loss Return, Exchange or Cancellation Policy / $2650
Preferred solution Waive restocking fee so we can purchase more comfortable chairs!

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