Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Purchased "Hannon Recliners by Simon LI"-called as soon as chairs delivered- uncomfortable-very hard & not the same specs as the model in the store!Picked out 2 new (equally expensive) chairs to replace them & asked Macy's to waive the 15% restocking fee.

Sent a rude young man out to measure- our chairs more than an 1-1/2 off from store model! Refused to waive fee! Not our problem - this is a problem between Macy's & their supplier Simon Li! Zero customer loyalt & terrible customer service-many phone calls & time on hold - refuse to help!

This is why Macy's will continue to close stores & lose customers!They don't care about their customers!

Review about: Simon Li Furniture Hannon Power Recliner.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $2650.

Preferred solution: Waive restocking fee so we can purchase more comfortable chairs!.

I didn't like: Customer service-non-waiver of restocking fee.

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