3.5
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Exchange, Refund and Cancellation Policy
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Purchased "Hannon Recliners by Simon LI"-called as soon as chairs delivered- uncomfortable-very hard & not the same specs as the model in the store!Picked out 2 new (equally expensive) chairs to replace them & asked Macy's to waive the 15% restocking fee.

Sent a rude young man out to measure- our chairs more than an 1-1/2 off from store model! Refused to waive fee! Not our problem - this is a problem between Macy's & their supplier Simon Li! Zero customer loyalt & terrible customer service-many phone calls & time on hold - refuse to help!

This is why Macy's will continue to close stores & lose customers!They don't care about their customers!

Review about: Simon Li Furniture Hannon Power Recliner.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $2650.

Preferred solution: Waive restocking fee so we can purchase more comfortable chairs!.

I didn't like: Customer service-non-waiver of restocking fee.

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