Purchased "Hannon Recliners by Simon LI"-called as soon as chairs delivered- uncomfortable-very hard & not the same specs as the model in the store! Picked out 2 new (equally expensive) chairs to replace them & asked Macy's to waive the 15% restocking fee.
Sent a rude young man out to measure- our chairs more than an 1-1/2 off from store model! Refused to waive fee! Not our problem - this is a problem between Macy's & their supplier Simon Li! Zero customer loyalt & terrible customer service-many phone calls & time on hold - refuse to help!
This is why Macy's will continue to close stores & lose customers! They don't care about their customers!
Review about: Simon Li Furniture Hannon Power Recliner.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $2650.
Preferred solution: Waive restocking fee so we can purchase more comfortable chairs!.
I didn't like: Customer service-non-waiver of restocking fee.