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Kathryn J Ovv

How to get refund

Top question

On 1/28 at Macy’s MOA Mpls I purchased 1 pt Levi’s using me bank card $41.65. Clerk said it didn’t go through so I gave citi cc.

She then gave me a 20% discount (she was mad at Macy’s computer) charge of 33.31 is on cc. 41.65 WAS debited from my bank. 33.31 WAS on cc. I’ve been back and forth with customer service who now says I have to go to store.

It’s 4 hrs away. That stores inventory control can tell the same Levi’s got sold twice.

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1 comment
Irene Moore
Shopping Expert

Unfortunately, Macy's does not provide any information about how to request a refund of your payment on the company website. Please contact the Macy's customer care team for assistance. You should be able to reach out to them:
  • by phone at (800) 289-6229 (toll-free number within the United States);
  • via the company's social networks;
  • by mail to
    Macys.com, LLC 680 Folsom St. San Francisco, California 94107 United States.

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Gabrielle Barley

Macy's sent the wrong item and wants me to pay for the return. Advice?

It was their mistake, but they are still trying to charge me for the shipping label. Is this a new policy? It feels like I shouldn't have to pay for their error.

2
Lm C

Sadly since Macy's started allowing resellers the loyalty is out the window. If you can't return it to the store either, have to consider this could be the new norm. After similar experience last year no longer use the online option. Can't be sure whom I'm spending my money with.

Meah Gye

Speak to a supervisor and express your concern about having to pay for a wrong return. I am sure something can be worked out. Communication is the key.

AnitaM B

Good Day. I'm not aware of this process either or don't remember them doing this. You shouldn't have to pay to return it. Ask them for a one time courtesy to wave the return shipping fee or escalate to someone higher, if you haven't spoken to a supervisor yet. Or pack the item up in its original package nice and neat and mark on it return to sender. Package refused, give it back to your postman saying its not your package. Technically it is not since it is the wrong item. See if any of the above works. Good luck!

Lyda Tzk

After a lot of back and forth UPS picked it up and returned it. It all.depends if Macy's sells it or another seller. Keep at it they don't like unsatisfied customers

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Rita D Nqb

How can i get refund

Macys canceled my order and the bank already took the amount What should i do And why you canceled my order Order #: 244393**** Order date: 06/02/2022 Payment method: MasterCard ************7218 Refunded amount: $49.00

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1 comment

Good afternoon, I would like to ask you if you have received a refund or not? Because this is very important for me now. If so, how many days does it take?

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Ariel M Utv
Verified Reviewer

How can I get my money back when my order got cancel?

I order a sweater and it was put on hold for 2 weeks. Earlier today I got an email saying that my order got cancel and it wouldn't charge me but when I check my bank statement it did get charged. So I am wondering if I'm gonna get my money back.

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1 comment
Irene Moore
Shopping Expert

According to the Macy's help section, if your order is canceled for any reason, Macy's should send an authorization reversal to your bank. The exact amount of time until the hold is removed from your account is determined by your bank or credit card company, so the time frame may vary.

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Ava S Ggx

When I log in there is a strangers address as my shipping address

I wanted to pay for a ring and have it shipped to me. When I went to checkout a total strangers name and address appeared as my name and address for shipping This account had been hacked at least two times years ago and I had been told it was cleaned up. What gives?

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1 comment
Irene Moore
Shopping Expert

Unfortunately, Macy's does not provide any information about what to do if your account is hacked. You may try to change the password on your Macy's account following these steps:
  • sign in to your account and click on 'Profile' under the 'My Account' drop-down;
  • delete the password listed in both the 'Password' and 'Verify Password' fields;
  • type in your new password;
  • click 'Update'.

You may also change your email address on your Macy's account following these steps:
  • sign in to your account and click on 'Profile' under the 'My Account' drop-down;
  • delete the email address listed in both the 'Email Address' and 'Verify Email' fields;
  • type in your new email address;
  • click 'Update'.

To get more information about your account, please contact the Macy's customer care team:
  • via the company's social networks;
  • by mail to
    Macys.com, LLC, 680 Folsom St., San Francisco, California 94107, United States

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Hina A Fgd

Why the ups not delivered to my house ?

Actually i am waiting to get my order but I don’t know why is talking to time it’s been 25 days delivery status show me that 13 may you processed my order the ups still waiting can’t get it

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1 comment
Ann McDonald
Shopping Expert


According to Macys delivery policy if your item is in stock, it takes 2 days for processing and 3-6 business days for delivery. If an item is out-of-stock, it will be placed on back order and will ship as soon as it is available. If you have problems with your order, contact Macys customer service via email customerservice@macys.com.

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Clarietta D

Stores are closed, how can I returned luggage that I ordered on line before the deadline for the return?

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1 comment
Ann McDonald
Shopping Expert

According to Macys return policy items purchased in a store must be returned to a store. Items purchased online can be returned by mail or to a store. If the last day to return your merchandise falls within the store closure time frame, you will have an extra 30 days to make a return once stores reopen.

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Adriana A Ydx

Payments

I don't have a job because of the situation we are going through with the virus; and for the same reason I have no money to make payments this month or May; What I can do?

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1 comment
Ann McDonald
Shopping Expert


Your situation and question is rather specific. It is better to contact Macys customer service by phone at 888-257-6757

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Johanna C Ijv

How can I request for The GREAT GIVE BACK CERTIFICATE FROM WORRY-NO-MORE?

My seven years are up with out use of the plan.

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1 comment
Ann McDonald
Shopping Expert

You can try to reach out to Macys customer service by phone number 800-659-6229 (toll-free) or send an email at customerservice@macys.com

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Landynn Uky

Please let me know: is the web https://*** belong to macy's

Please let me know: is the web https://*** belong to macy's ? I am looking forward to hearing from you! Thanks

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wendy u Czv
Verified Reviewer

En qué tiempo reembolsan el dinero que me debitaron de la tarjeta de débito, hice una compra en novi...

En qué tiempo reembolsan el dinero que me debitaron de la tarjeta de débito, hice una compra en noviembre, me debitaron y luego me cancelaron la compra, pero hasta el día de hoy no me devuelven el dinero

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Mildred M Zzc

Why do you use that offer UPS driver?

That UPS guy that Macy’s use to deliver packages is horrible. That fool put my package in the middle of my porch for everyone to see.

A time before that he did the same thing it rained and the wind blew the packages off the porch onto the grass. I have a door ring camera and was on my job both times afraid someone might steal my packages.

That driver is offer, it’s the same driver both times. I still have a few more items to be delivered but if that’s who is going to be delivering them I won’t be ordering anything else.

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Phoenyx Dry
Verified Reviewer

Where is my order?

I ordered riding boots sz 8 last week shipped to Colby Barrett, 225 Steinmetz Drive Manchester N. H.

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Gima M
Verified Reviewer

Como puedo obtener mi reembolso de un pedido que cancele

Compre un artículo hice la cancelación y nada que recibo mi reembolso en mi tarjeta visa cuánto tiempo duran en devolver el dinero que atención tan mala la

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Elaine S Sjx

What can be done about a mistake made on an address ? I

I bought a booties and make a mistake on the delivery address and I’m trying to contact UPS and I can’t do so. Can it be corrected from Macy’s

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Louise C Lwg

How do I return items?

I have an order to return (bras that did not fit.) I was told I should get a return number from you by Staples. Louise Callahan

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RONI V Rjn

a problem with my purchase

Dear Madame / Sir I bought at Macy’s a House that should’ve Have 4 keys I brought it as a present to my granddaughter in ISRAEL When we opened it we noticed that’ll there are no keys How can we get the missing keys Best regards and many thanks Roni VARDI

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charlotte s Yvz

Replace comforter

Received a full/queen goose down hôtel comforter as a présent for Christmas washed in top load washer and it ripper in 2 places purchase for around 409 dollars can it be fixed or replaced

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Frieda G P

How I should do with my toaster? Is it not working?

I bought a Elite Gourmet Toaster (4 slice long slot toaster) in June 19,2021. At the moment, the toaster is not working.

I can’t pull down the handle. I reached out the customer service but I didn’t get a solution.

Is there anything I can do? Who do I reach out?

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DeAnna P Iym

Where is my order

Order #243704****, still have not received it and shipping says it's still waiting to receive package. I would like to know when I can expect my order there are 2 perfumes and 1 shirt this order was not a cheap order and no one can give me an exact date it will be here.

Please someone give me a date to expect it very disappointed for first order. DeAnna

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