Macys - Receive used customer return Michael Kors bags!!!

371 of 1031 Macys reviews

I recently placed 2 orders for Michael Kors bags through The first order I bought 2 bags that were on sale and they shipped me customer return bags. Customer service said I was supposed to receive new ones and apologized and I returned one that was horribly bad and kept the other one since they credited me $25.00. They we're missing tags,scratched,dirty,no dust bag and even had the customer return slip inside the bag.

So I tried ordering again and got one even worse then described above! They shipped it in a bag!!!! Not a box and it had marks all over it, Was missing the price tag,Had 2 deep knicks to the leather, scratched metal feer, marks all over and the re-ticket price in the bag.

I contacted customer service about the first order and had one *** of a time fixing the issue, I contacted them over the phone too. They kept avoiding my question which was, "Are sale/close-out/clearance Michael Kors bags customer returns? NO answer from phone staff or email staff. Finally today I decided to use the chat feature like I was purchasing a new bag and asked the question. She said OH no and they are ALL supposed to be new.

Plus who ships a $378.00 handbag in a thin poly mailer bag?? I couldn't believe it.

After 3 junk bags I won't be back to shop Michael Kors through ever again. I have ordered through herbergers and they came flawless and after getting 3 in the above described condition I know they are doing it on purpose.

Buyer beware of Michael Kors sale hand bags and in my opinion they are tarnishing the brand by doing this.

This review is a subjective opinion of a user.
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Discounts and Special Offers
Customer service
Price Affordability
Exchange, Refund and Cancellation Policy

  • What I liked
    • Product
  • What I disliked
    • Poor customer service

Reason of review:
Damaged or defective
Preferred solution:
Deliver product or service ordered
Monetary loss:
Product or service
Michael Kors Bag
Review category
Auctions and Internet Stores
review #590265

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371 of 1031 Macys reviews

Jan 04, 2016 #1088890

Purchased 7 Michael Kors Bags for Christmas and 4 of them were customer returns similar to above story. Snipped tags, Nicked leather & Scuffed Hardware. Customer service wouldn't answer the question if they send out used customer return handbags...Lol you weren’t lying! I just had to return them and they didn't care. Watch out buying clearance unless you want slight defective merchandise online. Will shop in the stores for now on or

0 0 Reply

Apr 20, 2015 #974029 Fredericksburg, Virginia, United States

That is crazy that you would have such a problem with them over a handbag. Never felt with Macy's online and now I'm glad that I haven't. Going inside the store will be my way of shopping from them.

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