Holland, Michigan
5 comments
Not resolved

Terrible terrible terrible will never shop at Macy's ever again, and apparently if your cash paying customer you're worthless at the store! I paid over $100 for a pair of shoes and unfortunately I missed placed my receipt, because of this and because the store no longer has the shoes, I am not able to get credit for my shoes nor will the store order the shoes in the correct size! They offended me by offering me $29 when they still have the Shoe available online for $118.

When I went into the store (McAllen Texas) at La Plaza Mall the lady in the should department was so rude and condescending, she started reading the return policy out loud in front of the rest of the customers! How embarrassing and how can Macy's employ this type of ppl!!!

I don't believe I'm trying to break their pocket! I'm not even trying to get my money back! I'm only asking to change my shoes for the correct size, they're not willing to do that!!! They will loosing a customer who spends quite a bit of a money in there as well as my friends and family members.

What a selfish store for as big as Macy's is! You should be embarrassed your actions and employees!

Review about: Shoes Order.

Review #548577 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / Not specified
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Anonymous
#976716

if you have no proof of purchase you get back the lowest price the items had been at in 120 days. read the return policy. customers like you make me sick.

Nik
#896610

You sound like an entitled whiny brat

How would anyone possibly know what you paid if you "misplaced" your receipt?

Big a grown up and donate the shows to someone less fortunate than you

CJ81
#894023

Cash does make things more "fussy" for a return.If you paid cash you definitely need all the "papers" (receipt, return label on merchandise etc).

Prices go up and down all the time, and nobody knows how much you paid without some sort of proof. IF they don't sell the shoes anymore, how long did you wait to do a size exchange? Why wait so long?

Regardless, without a proof of purchase you can't expect to get help just walking in with a pair of shoes simply because Macy's happens to sell those shoes.Nobody knows where you got them from.

Anonymous
#892300

Oh please.No receipt then no proof you purchased it there.

It could be stolen for all they know.Just because they are a big corporation doesn't mean they are supposed to take back or exchange without a proper proof of purchase/ receipt.

Marvin
#891033

You posted a picture from Macys.com as your "evidence" of the price. Now, please tell all of us how you paid "cash" when buying something on Macys.com. Where did you put the money?

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