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Opened a store credit card on 5/12/18, store associate told me that they have to open the account under my outdated address on my ID card and said if I need to change the address I could contact credit service department. Called the credit service department the next...
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#1284537
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Macys - The worst service ever!

Purchased a $600+ chair online and two weeks later still didnt have it a n d Macys doesnt know where it is! After spending hours on the phone with disinterested customer "serv i ce" reps Icancelled the order and was told that I had to contact UPS to in ain a credit.
#1282503
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Macys - Bait and switch

I bought a 7 pc outdoor set that never got acknowledge. After waiting a couple of days we called back and they said they a mistake in pricing and would not honor our order. Very dishonest move on their part.
#1280025
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borderfee macy's is a scam....i ordered items to be sent overseas....the items arrive to person in 2 different shipments......$180 USD for the first shpmt.....2nd for $155 USD ........why all the fees and tarrifs if border free..... i have tried to ask this...
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1.6
I liked
  • Prices
I didn't like
  • Customer service
#1275185
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This took place at Macy's Harold Square in NYC I reported a theft and NOBODY would help me! I had a rude carribean woman on the phone at loss and prevention who asked me my full name(which isnt protocol). She told me "Sorry We can't find it". Why would you ask me my...
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Anonymous
Durpa

No ma’am you have not in fact been robbed. What’s concerning is your inability to think rationally. It probably WAS found but since there is no receipt in the bag with the pro...

1.0
I didn't like
  • Not having a person to talk to
  • Inability to assist with credit card fraud
  • Rude employees
#1271036
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Macys - Complaint

Macys - Complaint
Monday 29 2018 ,840pm At the cerritos macys center. Mayra and another employee that she took her name right away,make me feel discriminated. When they told me i can't return some shoes ,i bought them Saturday may 26 2018 around 919pm,.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Staff
#1268982
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Macys - Complaint
May 29 2018 Time 840pm by the store manager mayra and another employee she took out her name tag right away to not be identified. Racial,bad ,discrimitation,acting like a real JUDGE custumer service . Los cerritos ca.
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1.0
I didn't like
  • Customer service
#1268063
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This happened on May 28th 2018 First I purchased 2 items that were supposed to be an EXTRA 20%off. I had to bring the sales clerk over to the rack to show and prove to her the sign stated and extra 20% off for Memorial day and the next day (two days only). She had to...
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Anonymous
JM

I’m a Macy’s associate and I think What happened was that u probably earned the star money (the reward) when u purchased the items without the 20% off. The reward u earn is ba...

1.3
I didn't like
  • Terrible respect towards loyal customers
  • How i was lied to and not helped
#1266083
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To whom it may concern: My name is Bhumi Shah, my family and I have been loyal customer at Macy’s for over 20 years. We have never had an issued with any of your stores and have always appreciated the level of customer service and quality of products you provide. I am...
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Anonymous
JW

Why would Macy’s refund you when you are the one who left the bag ? You made a mistake and trying to put the blame on them.

I didn't like
  • Not happy with customer service
#1262658
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Well what a disaster - tried to buy a vacuum cleaner - Macys would not "allow" this online so I went to my local Macys - also would not allow me to do this and get this delivered online so I had to go to the bank and withdraw the cash and then purchase a gift card so...
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Anonymous
Amber

Those vacuum cleaners had obviously been returned by other customers prior to them sending them to you. I work for this company & know for a fact that many of their items, in ...

Anonymous
Anonymous

UpdateFinally all but $123 has been removed from holds on my bank accounts But it has been a very stressful time - will seriously consider even purchasing from Macys online ev...

2.7
#1250240
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