Unclaimed
Macys
780K
CLAIMED LOSSES
3.3K
TOTAL REVIEWS
750K
PAGE VIEWS
30
ISSUES RESOLVED
Macys Net Promoter Score (NPS)
5
medium
NPS
-100
100
- 46% Promoters
- 13% Passives
- 41% Detractors
Macys's estimated NPS of 5 considered to be medium. 46% of users would likely recommend Macys to a friend or colleague.
Customer Satisfaction
Macys Reviews
To check on an address of a product that I had ordered.
The girl that I spoke with, was very sweet and very knowledgeable and took care of my problem very very quickly. Thank you Macys.
ID
Location
Lehigh Acres, Florida
New Reviewer
Money back guarannnnotttttt like at all no no no
They *** me over a jewlry purchase and then made me wait to do trade til they waited past the time to let me come in and screwed me over because the girl that lied to me originally was covering for the other employee to go flirt with a customer in perfume and then smoke break ewe eww I was discharging a throw up of 1534.89$ down the drain. On the ring I went to pick up not right size not right ring it made my wife finder finger turn hella green I hate being ripped off and it was a fake diamond I got in the ring they switched out during the sizing aka lying faze thanks for selling me cubic zircon instead of princess cut you guys know where *** is so I wont be to see you there User's recommendation: Buy gold from china is better quality and customer service
ID
Location
Los Angeles, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPrice adjustment
When the comfoter I purchased last week at the final sale came home, I saw the price tag attached to the packaged bag and it was all low. Please match the price. Thanks.
ID
Loss
$12
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDissatisfied customer
Sales check #4936**** I ordered a queen matteress and adjustable bed frame on 5/21 for my 82 yr old mother. Delivery date was 6/1. Delivery was late from time I was given and then the bed frame was damaged. Someone was suppose to call me today to tell me when I would be getting the new frame; but nobody called. I called after work and was told it wouldnt be here till 6/8; another whole week. Please explain to me what you expect my mother to sleep on for another week? I ask you would you have your mother sleep on the floor without a mattress for another week? I guess not. The service I have been given by your company has been poor, very poor. I paid good money for these items and expect to be treated fairly, for which I was not.
ID
Location
Norristown, Pennsylvania
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMacys charged my credit card 3 times for 1 order!! I will NEVER order anything from you guys again! I don’t recommend you to anyone. Please don’t do this again to anyone. I’m trying to figure out wh?
Macys charged my credit card 3 times for 1 order. I have my total amount from my order! I will not order anything from you guys again!!! I will not recommend you to anyone!! Fix my account immediately!!! I will definitely take action against you on Monday with my attorney! Thanks Mahalle Williams. This is very stressful and you have increased my blood pressure!!!
User's recommendation: I DON’T RECOMMEND ANYONE PERIOD!
ID
Location
Atlanta, Georgia