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I enrolled in Thanks for sharing rewards in Sep 2017 and was expecting reward to arrive by March, but it hasn’t come and when I tried to call 1-888 number that they have listed online for Thanks for sharing rewards doesn’t work. No one answers that phone then I tried...
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2.5
#1235618
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Everytime i went to use my macys credit card they said they

Its *** ive only had card two days
#1227508
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I ordered a pair of MK ballet flats online. When I received my order, the shoes were not in the proper packaging because they were used, worn and returned, then sent to me. Appalled by this, I took them back to my closest Macy's store and wanted to do a simple exchange...
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Anonymous
Andrea

We ALWAYS re-sell used items that have previously been returned. Unless the item is damaged. Not all employees make commission, so the employee that dealt with you might've be...

1.7
#1226902
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this is my second time with very poor service and rudeness, with miss Joan in your perfume dept., the first I talked to A store G.M., but i had a feeling nothing was going to be said by him, he never ask my name or phone number, so this time i decided to e-mail macys....
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Anonymous
Jessica

I barely understand your English here, but if you claim someone was SO rude to you.....WHY did you go back to her again to ring you up??? And there is ALWAYS someone working i...

#1226527
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I have had an online account with Macys before in the past, and have used my Bank Card with this account (Not a Credit Card), and never had any issues. Nothing was changed to my online account, all the same addresses, shipping address, Bank Card numbers, expiration...
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Anonymous
Melanie

Sounds to me like they thought there might be fraud going on with the card & were taking precautions. Unfortunately, we do outsource so customers here in the US have to talk t...

3.9
I liked
  • Easy to navigate website
I didn't like
  • How they target you as some criminal when shopping online
  • Terrible respect towards loyal customers
  • Customer service via phone as it is outsourced
#1224987
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Macys is going out of business because they chase customers away.I placed an order for undergarments 2 days apart but i was told i would be contacted in 72 hours well that time has passed. I still do not have an intelligent answer as to why my order was cancelled.i...
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Anonymous
August

This has been an ongoing issue with Macy's since I started working there. We ALWAYS had customers come into our store to complain to management about their online orders being...

2.2
#1221843
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I had a nice lady call me about what she called a late payment. Keep in mind we owe no one.... we own our house, car, business, etc. and have numerous investments. I told her I would check with my husband who pays the bills and is always timely. He said it wasn’t due...
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Anonymous
Samantha

I work for this company (err...I know). They outsource like many other large companies to save money. So you're speaking to "Customer service" people from India. They are trai...

#1217381
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I returned 2 pr. of shoes from different orders together. I put the product description papers for each and the UPS tracking paper in the box. The shoes with the tracking # on the box was marked returned. I call and emailed Macy several times (7-8x) about the other...
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Anonymous
Skylar

This is why you should NEVER mail a return back to them. Always take it to the store. This way you have an actual receipt on the credit due back to you. Hopefully they didn't ...

3.3
Product
I didn't like
  • Especially if you spend a lot of money at their store
  • Poor business practices
  • Poorly trained employee
#1209439
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Macys - False Expectations: GIFTS

Macys - False Expectations: GIFTS
At the web they may offer (like did with me) a great gift with your purchase. Check a picture of the arrived gift, this is real. !!!!!!! They are miss-leading hundred of thousand of people in the web.
#1206701
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I got transferred over 5 times today. And no one could help me. What’s the point of having a platinum card if you get no platinum service. Not to mention the stores are always dirty.
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Anonymous
Hailey

This is because we are ALWAYS understaffed because employment there is a revolving door. At my store, they'll usually have me, only me, in charge of the housewares dept, Linen...

1.0
#1206194
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