Macys Reviews

31 days ago, MARCH 27, 2021 Macy's suspended my ordering privileges. For the order number sighted they accused me of placing an order for 3 Michael Kors CHARLEY watches on February 5, 2021 and then subsequently requesting that they issue a credit and resend the watches. The TRUE story is that I ordered the 3 watches from Macy's and the because your phone SPIES on you d a pop up advertisement was received from an online vendor offering the EXACT SAME STYLE for 33% less. I have been a LOYAL Macy's shopper for almost 4 DECADES.!It was my FIRST CREDIT CARD! I purchase a lot, primarily online and keep way more than I return. I am also the primary shopper for my family so whatever the TOP customer categorization is, I have been that for decades...PRESIDENT'S CLUB to PLATINUM MEMBER! When I asked Macy's to price match the watches, they refused. I was ANNOYED but understood. Macy's goal is to make as much $ as possible off of consumers and as the consumer, my goal is to pay the LOWEST AVAILABLE price for ANYTHING I PURCHASE so I placed the order on the other website and when I received the Macy's order I returned. I RETURNED the 3 WATCHES IN THE STORE WITH A RECEIPT shortly after they were delivered on SUNDAY, FEBRUARY 14, 2021 and the credit posted to my account and was reflected on my statement. I NEVER EVER INFORMED MACY's that these items were not received and NEVER EVER requested that they be resent. I have made numerous calls and sent numerous e-mails over the past 4+ weeks but NO ONE RETURNS MY CALLS, E-MAILS or MAKES ANY ATTEMPT TO HELP. I have asked for my inquiry for explanation to be escalated to senior management authority and to receive a formal response specifically detailing why this particular order number was referenced as the mitigating factor in suspending my online purchasing privileges and to provide me with proof where I requested an additional credit for the returned watches and asked that they be resent. All during the pandemic I remained a LOYAL SHOPPER throughout - even given delays in receiving items, never ever receiving some items and the extended time that it took to receive a credit for items that had to be returned via mail when the brick and mortar stores were not open to the public and having to repeatedly request a credit or a replacement. It is well documented that the postal service and retail suffered significantly at the height of the pandemic. Now with only being limited to shopping IN STORE, I have significantly cut down on my purchases and will continue to purchase less and less from Macy's as this disrespect continues and goes unresolved. My primary goal at this point is to not get stuck with the unused gift card balances I currently have as Macy's obviously no longer wants me as a loyal customer.

User's recommendation: BEWARE. MACY'S CUSTOMER SERVICE QUALITY IS NO LONGER EVIDENT.