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Macys - Doesn’t stand behind their products

I bought an expensive michael Kors coat for Christmas. Zipper broke after only 7 weeks and they won’t exchange or help. Ridiculous. Never buying there again. Better to go to Nordstrom’s where customer service is important!
1.7
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1189887
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Ordered shoes online for my son's birthday. Although, I bought the shoes a size bigger, they were still tight (could have mentioned that on the website). I have now been on hold for close to an hour and my experience has been like this: 1st call -lines were crossed and...
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1.0
#1185819
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When I paid my Macy's bill off and on time, they charged me the following month. Only pay cash or use another card when shopping at Macy's. They are a rip off and sneaky. When I asked about this at the store, they said that they never do this. I showed the woman the...
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2.6
#1184604
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I was thrilled when Macys started accepting PlentiPoints. Obiviously they bit off more than then could chew, They are no longer accepting them.....how cheap can they get. I can buy a sterling silver bangle selling for $600 for $159, You know the markup is ridiculous....
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2.5
I liked
  • Using plenti point bfor ourchases
#1183008
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Have been on the phone this morning trying to understand why my online order was cancelled. Have called three times (currently on hold). First time was on hold over 15 min, second time over 20 min, and was hung up on after speaking with a rude customer serv rep very...
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4.2
#1182723
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I originally ordered a pair of Adidas shoes on Jan 10th. The day they arrived on Jan 12th I realized they run big, and I needed a smaller size. I was unable to exchange for a different size online (inconvenient), so I returned them that day in the mail. 2+ weeks later...
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2.4
#1181263
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I was about to go out of the country for 6 months when I decided to pay all I owned to Macy's. I made my payment. I came back and I had a 287 dollar bill. Turns out I paid 1 day late, I paid on-line. I am very mad, shouldn't their system had let me know I was a day...
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h.kitchener
h.kitchener

Obviously, your "wave" was misunderstood by them. Next time ask them to "waive" it.

1.8
I liked
  • Good prices
#1178495
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customer service is tied with K-mart for worst I have ever encountered. I submitted an account to them what happened but I doubt if I will every hear from them. There is so much misinformation . Each time I called I was told something different. You probably don't have...
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2.2
I didn't like
  • Sales person had strong accent and was hard to understand
#1176985
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It's now 01/17/2018 and I still haven't received my purchase or even a shipping notice. Contacted customer service,( sounded like somewhere in India) and still nothing. They don't even have any idea when I might receive it. They try and get you to cancel the order so...
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#1170913
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I was a victim of Hurricane Harvey and when I called to see if i could get an extension due to the natural disaster, the representative was very helpful...or so i thought. She said that they completely understood and that i wouldn't have to worry about a next payment...
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#1170301
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