filters
state:
Show
city:
Show
product:
Show
Well what a disaster - tried to buy a vacuum cleaner - Macys would not "allow" this online so I went to my local Macys - also would not allow me to do this and get this delivered online so I had to go to the bank and withdraw the cash and then purchase a gift card so...
Read more
Anonymous
Amber

Those vacuum cleaners had obviously been returned by other customers prior to them sending them to you. I work for this company & know for a fact that many of their items, in ...

Anonymous
Anonymous

UpdateFinally all but $123 has been removed from holds on my bank accounts But it has been a very stressful time - will seriously consider even purchasing from Macys online ev...

2.7
#1250240
Reply to reviews
I enrolled in Thanks for sharing rewards in Sep 2017 and was expecting reward to arrive by March, but it hasn’t come and when I tried to call 1-888 number that they have listed online for Thanks for sharing rewards doesn’t work. No one answers that phone then I tried...
Read more
Anonymous
Gertrude

Ok. See you next time you shop at Macy's! :)

2.5
#1235618
Reply to reviews
Show

Everytime i went to use my macys credit card they said they

Its *** ive only had card two days
#1227508
Reply to reviews
I ordered a pair of MK ballet flats online. When I received my order, the shoes were not in the proper packaging because they were used, worn and returned, then sent to me. Appalled by this, I took them back to my closest Macy's store and wanted to do a simple exchange...
Read more
Anonymous
Andrea

We ALWAYS re-sell used items that have previously been returned. Unless the item is damaged. Not all employees make commission, so the employee that dealt with you might've be...

1.7
#1226902
Reply to reviews
this is my second time with very poor service and rudeness, with miss Joan in your perfume dept., the first I talked to A store G.M., but i had a feeling nothing was going to be said by him, he never ask my name or phone number, so this time i decided to e-mail macys....
Read more
Anonymous
Jessica

I barely understand your English here, but if you claim someone was SO rude to you.....WHY did you go back to her again to ring you up??? And there is ALWAYS someone working i...

#1226527
Reply to reviews
I have had an online account with Macys before in the past, and have used my Bank Card with this account (Not a Credit Card), and never had any issues. Nothing was changed to my online account, all the same addresses, shipping address, Bank Card numbers, expiration...
Read more
Anonymous
Melanie

Sounds to me like they thought there might be fraud going on with the card & were taking precautions. Unfortunately, we do outsource so customers here in the US have to talk t...

3.9
I liked
  • Easy to navigate website
I didn't like
  • Customer service via phone as it is outsourced
  • Terrible respect towards loyal customers
  • How they target you as some criminal when shopping online
#1224987
Reply to reviews
Macys is going out of business because they chase customers away.I placed an order for undergarments 2 days apart but i was told i would be contacted in 72 hours well that time has passed. I still do not have an intelligent answer as to why my order was cancelled.i...
Read more
Anonymous
August

This has been an ongoing issue with Macy's since I started working there. We ALWAYS had customers come into our store to complain to management about their online orders being...

2.2
#1221843
Reply to reviews
I had a nice lady call me about what she called a late payment. Keep in mind we owe no one.... we own our house, car, business, etc. and have numerous investments. I told her I would check with my husband who pays the bills and is always timely. He said it wasn’t due...
Read more
Anonymous
Samantha

I work for this company (err...I know). They outsource like many other large companies to save money. So you're speaking to "Customer service" people from India. They are trai...

#1217381
Reply to reviews
I returned 2 pr. of shoes from different orders together. I put the product description papers for each and the UPS tracking paper in the box. The shoes with the tracking # on the box was marked returned. I call and emailed Macy several times (7-8x) about the other...
Read more
Anonymous
Skylar

This is why you should NEVER mail a return back to them. Always take it to the store. This way you have an actual receipt on the credit due back to you. Hopefully they didn't ...

3.3
Product
I didn't like
  • Poorly trained employee
  • Poor business practices
  • Especially if you spend a lot of money at their store
#1209439
Reply to reviews
Show

Macys - False Expectations: GIFTS

Macys - False Expectations: GIFTS
At the web they may offer (like did with me) a great gift with your purchase. Check a picture of the arrived gift, this is real. !!!!!!! They are miss-leading hundred of thousand of people in the web.
#1206701
Reply to reviews