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My wife bought 8 items of jewelry, and when we got home, found 2 boxes empty. Immediate return to store, got told we must have the items, they didn't. They allegedly looked at store video and saw all of the items put in boxes and a bag and given to my wife. Funny thing...
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#1328505
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I WILL NEVER SPEND ANOTHER DOLLAR WITH MACY'S-EVER! Worst Customer Service! I ordered 3 pieces of furniture. Was ordered, then card validated and delivery date communicated. Then they randomly cancelled order. No notification-just cancelled. I called about the time...
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1.0
I liked
  • Looks of furniture
I didn't like
  • Horrible experience trying to get the furniture i ordered
#1314518
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Macys - Supervisor

There is a supervisor in a Hawaiian shirt and he is being rude and prejudice towards employees.
3.6
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1308546
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After being hung up on twice (one time after being on hold for 20 minutes) with no resolution in sight I've pretty much had it with Macy's online shopping. From consistently removing ALL items in my bag within a few minutes of placing them there, having to sign...
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#1298546
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Macy had horrible sale person lingere dept girl said she was manager took my size wrong. Gave wrong size bra sweat pouring off me. How dumb are your employees
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Anonymous
Reba

First of all, if the lingerie employee who normally does bra fittings is on her lunch break, or not in that day....why would you make a fuss and make someone else who is not t...

1.0
#1293543
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I applied for a retail stock position and was called in for an interview. I had the interview with one manager and during the interview after reading through my resume she told me I would be a better fit for a sales associate because I couldn’t do the hours for the...
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Anonymous
Dannie

I work for this dreadful company & can tell you from experience, management doesn't communicate with each other like they should. EVER. I can tell you for you not getting the ...

#1287096
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What happens when the automated ordering system makes a mistake, and you don't catch it for 45 minutes? You get to deal with their "customer service department". That name is truly and oxymoron. I called told shipping address could not be changed. Ask to be referred to...
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Anonymous
Logan

You think they're the ONLY company to outsource customer service employees from different countries??? You're off your rocker if you really think that! LOL!

#1285617
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Opened a store credit card on 5/12/18, store associate told me that they have to open the account under my outdated address on my ID card and said if I need to change the address I could contact credit service department. Called the credit service department the next...
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Anonymous
Angie

So you kept buying things on credit even though you had zero clue how much your total balance was??? You sound like the PERFECT credit card customer!

#1284537
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Macys - The worst service ever!

Purchased a $600+ chair online and two weeks later still didnt have it a n d Macys doesnt know where it is! After spending hours on the phone with disinterested customer "serv i ce" reps Icancelled the order and was told that I had to contact UPS to in ain a credit.
#1282503
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Macys - Bait and switch

I bought a 7 pc outdoor set that never got acknowledge. After waiting a couple of days we called back and they said they a mistake in pricing and would not honor our order. Very dishonest move on their part.
#1280025
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