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After being hung up on twice (one time after being on hold for 20 minutes) with no resolution in sight I've pretty much had it with Macy's online shopping. From consistently removing ALL items in my bag within a few minutes of placing them there, having to sign...
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#1298546
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Macy had horrible sale person lingere dept girl said she was manager took my size wrong. Gave wrong size bra sweat pouring off me. How dumb are your employees
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Anonymous
Reba

First of all, if the lingerie employee who normally does bra fittings is on her lunch break, or not in that day....why would you make a fuss and make someone else who is not t...

1.0
#1293543
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I applied for a retail stock position and was called in for an interview. I had the interview with one manager and during the interview after reading through my resume she told me I would be a better fit for a sales associate because I couldn’t do the hours for the...
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Anonymous
Dannie

I work for this dreadful company & can tell you from experience, management doesn't communicate with each other like they should. EVER. I can tell you for you not getting the ...

#1287096
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What happens when the automated ordering system makes a mistake, and you don't catch it for 45 minutes? You get to deal with their "customer service department". That name is truly and oxymoron. I called told shipping address could not be changed. Ask to be referred to...
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Anonymous
Logan

You think they're the ONLY company to outsource customer service employees from different countries??? You're off your rocker if you really think that! LOL!

#1285617
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Opened a store credit card on 5/12/18, store associate told me that they have to open the account under my outdated address on my ID card and said if I need to change the address I could contact credit service department. Called the credit service department the next...
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Anonymous
Angie

So you kept buying things on credit even though you had zero clue how much your total balance was??? You sound like the PERFECT credit card customer!

#1284537
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Macys - The worst service ever!

Purchased a $600+ chair online and two weeks later still didnt have it a n d Macys doesnt know where it is! After spending hours on the phone with disinterested customer "serv i ce" reps Icancelled the order and was told that I had to contact UPS to in ain a credit.
#1282503
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Macys - Bait and switch

I bought a 7 pc outdoor set that never got acknowledge. After waiting a couple of days we called back and they said they a mistake in pricing and would not honor our order. Very dishonest move on their part.
#1280025
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borderfee macy's is a scam....i ordered items to be sent overseas....the items arrive to person in 2 different shipments......$180 USD for the first shpmt.....2nd for $155 USD ........why all the fees and tarrifs if border free..... i have tried to ask this...
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Anonymous
Quincy

From the first half of your paragraph, you sound to me like English isn't your first language either...

1.6
I liked
  • Prices
I didn't like
  • Customer service
#1275185
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This took place at Macy's Harold Square in NYC I reported a theft and NOBODY would help me! I had a rude carribean woman on the phone at loss and prevention who asked me my full name(which isnt protocol). She told me "Sorry We can't find it". Why would you ask me my...
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Anonymous
Shantel

Oh hush up! The employees didn't steal your old lady smelling perfume! There are cameras everywhere you nut! Also, why the heck did you feel the need to tell us your fiance's ...

Anonymous
Durpa

No ma’am you have not in fact been robbed. What’s concerning is your inability to think rationally. It probably WAS found but since there is no receipt in the bag with the pro...

1.0
I didn't like
  • Inability to assist with credit card fraud
  • Not having a person to talk to
  • Rude employees
#1271036
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Macys - Complaint

Macys - Complaint
Monday 29 2018 ,840pm At the cerritos macys center. Mayra and another employee that she took her name right away,make me feel discriminated. When they told me i can't return some shoes ,i bought them Saturday may 26 2018 around 919pm,.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Staff
#1268982
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