Macys
Macys Overview
Macys has 2.6 star rating based on 1622 customer reviews. Consumers are mostly neutral.
44% of users would likely recommend Macys to a friend or colleague.
- Rating Distribution
Pros: Sale prices, Product, Ongoing sales.
Cons: Customer service, Poor customer service, Horrible customer service.
Macys has 2.6 star rating based on 1622 customer reviews. Consumers are mostly neutral.
44% of users would likely recommend Macys to a friend or colleague.
- Rating Distribution
Pros: Sale prices, Product, Ongoing sales.
Cons: Customer service, Poor customer service, Horrible customer service.83% of users think that Macys should improve its Customer Service.
50% of users say that they won't use Macys in the future for similar services or products.Recent recommendations regarding this business are as follows: "Order at your own risk I guess!", "0", "Stay away", "NOTHING TO RECOMMEND, SELF EXPLANATORY", "I love Macys".
Most users ask Macys for the refund as a solution to their issues.
Review authors value the most Location and Discounts and Special Offers. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews











































This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost delivery
Preferred solution: I got a broken package which have nothing in it
User's recommendation: Not to purchase valuable stuff online
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerApply for a credit card

- Mone
User's recommendation: My recommendation would please take the time and of your day and apply for a Macys credit card you want be sorry
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Department store filth
- Diversity of products and good sale prices
- Style fashion
- Name brands
- Tallahassee location disgusting
- Lacking staff
- Not enough locations
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Conpany is refusing to return. My money back i havent recive the productRefund money from my credit balance
- Bad costumer service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Abuse of my personal information and poor customer service .
I never heard from Macy’s on my issue. After I filled out my complaint with Pissed consumer I received a survey from Macy’s to rate an item I purchased but never the opportunity to review my issues.
User's recommendation: Don't trust macy's and do not expect any satisfaction with customer service .
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |They didn’t give me my complete order
Preferred solution: Full refund
Declining brand
Preferred solution: Full disclosure website is no longer exclusively Macys
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerGreat service, beautiful clothes
- Great clothing
- Sale prices
- & great customer service
Preferred solution: Full refund
User's recommendation: Please call with purchase issues, Macys is great with customer service.
I went to use my happy return card for $20.53 and it tells me card number is wrong
User's recommendation: Send gift cards back they are are hard to use
Purse malfunction
- Excellent customer service excellent quality merchandise
Preferred solution: A new strap or a replacement please!!! I love this purse!
User's recommendation: call corporate customer service if you have any issues
Lots of duplicate charges
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I have submitted the form online for a voucher for my Warranty I did not use and have not heard back. No one over the phone could help
User's recommendation: Don’t buy the Worry No More warranty

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Missing delivery, have written 6 times and called ten times
User's recommendation: Don’t shop at Macy’s . The order has not been received and I’ve had no response . Shop at Bloomingdale’s !
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