After being hung up on twice (one time after being on hold for 20 minutes) with no resolution in sight I've pretty much had it with Macy's online shopping. From consistently removing ALL items in my bag within a few minutes of placing them there, having to sign...Read more
Macy had horrible sale person lingere dept girl said she was manager took my size wrong. Gave wrong size bra sweat pouring off me. How dumb are your employeesRead more
I applied for a retail stock position and was called in for an interview. I had the interview with one manager and during the interview after reading through my resume she told me I would be a better fit for a sales associate because I couldn’t do the hours for the...Read more
What happens when the automated ordering system makes a mistake, and you don't catch it for 45 minutes? You get to deal with their "customer service department". That name is truly and oxymoron. I called told shipping address could not be changed. Ask to be referred to...Read more
Opened a store credit card on 5/12/18, store associate told me that they have to open the account under my outdated address on my ID card and said if I need to change the address I could contact credit service department. Called the credit service department the next...Read more
Macys - The worst service ever!
Purchased a $600+ chair online and two weeks later still didnt have it a n d Macys doesnt know where it is! After spending hours on the phone with disinterested customer "serv i ce" reps Icancelled the order and was told that I had to contact UPS to in ain a credit.
Macys - Bait and switch
I bought a 7 pc outdoor set that never got acknowledge. After waiting a couple of days we called back and they said they a mistake in pricing and would not honor our order. Very dishonest move on their part.
borderfee macy's is a scam....i ordered items to be sent overseas....the items arrive to person in 2 different shipments......$180 USD for the first shpmt.....2nd for $155 USD ........why all the fees and tarrifs if border free..... i have tried to ask this...Read more
I didn't like
- Customer service
This took place at Macy's Harold Square in NYC I reported a theft and NOBODY would help me! I had a rude carribean woman on the phone at loss and prevention who asked me my full name(which isnt protocol). She told me "Sorry We can't find it". Why would you ask me my...Read more
I didn't like
- Inability to assist with credit card fraud
- Not having a person to talk to
- Rude employees
Macys - Complaint
Monday 29 2018 ,840pm At the cerritos macys center. Mayra and another employee that she took her name right away,make me feel discriminated. When they told me i can't return some shoes ,i bought them Saturday may 26 2018 around 919pm,.
Do you have something to say about Macys? What happened? What can we help you with?