Macys
Macys Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Macys has a 2.3 star rating from 1150 reviews, with 42% likely to recommend and 64% unfavorable sentiment; consumers report mixed outcomes on returns and refunds and frequent customer complaints about service. Recent Macys reviews show many requests for refunds and help with returns.
Key Takeaways for Future Customers
- Expect sale prices and ongoing discounts but verify order details before checkout.
- Use correct email and tracking to speed returns and refunds.
- Prepare for automated menus; ask for a supervisor if issues persist.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service, long hold times, and automated phone menus.
- Frequent refund delays and issues with returns, exchanges, and billing disputes.
- Occasional shipping and order fulfillment problems, including wrong or missing items.
Positive Feedback
Customers praise store locations, discounts, resolved price adjustments, and helpful in-store reps who assisted with deliveries and order changes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Macys has a 2.3 star rating from 1150 reviews, with 42% likely to recommend and 64% unfavorable sentiment; consumers report mixed outcomes on returns and refunds and frequent customer complaints about service. Recent Macys reviews show many requests for refunds and help with returns.
Key Takeaways for Future Customers
- Expect sale prices and ongoing discounts but verify order details before checkout.
- Use correct email and tracking to speed returns and refunds.
- Prepare for automated menus; ask for a supervisor if issues persist.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service, long hold times, and automated phone menus.
- Frequent refund delays and issues with returns, exchanges, and billing disputes.
- Occasional shipping and order fulfillment problems, including wrong or missing items.
Positive Feedback
Customers praise store locations, discounts, resolved price adjustments, and helpful in-store reps who assisted with deliveries and order changes.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lavaca, Texas
You sent my package to Montana instead of port Lavaca tx
Change my address permanently to 221 High Bluff Drive Port Lavaca Tx 77979. You have once again shipped my order or to Blankenship Drive in Montana.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winston Salem, North Carolina
I ordered sandals for a total $144.45...
- - Ordered sandals for $144.45; returned, credited $123.10.
- - Not using Star Rewards; $21.35 credit due; Macys says Star Money was used.
I ordered sandals for a total of $144.45 under order #473986****. I returned the sandals and only received credit of $123.10.
I did not use Star Rewards. I am due additional credit of $21.35. Please advise how you will remediate this matter. Billed one amount and not getting full credit back for a return.
Macy's claims I used Star Money when I did not. People, check your credit and debits from Macy's!
- Quality product
- Changing invoice after sale not giving full amount that was billed
User's recommendation: Buyer Beware!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service
I wasnt apissed consumer til I got the middle man and questions from them before ever getting to a live person from, I assume, Macys customer service. Menus and guessing games are annoying. Just put a service rep on.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pompano Beach, Florida
My return (757-****-****) was processes...
My return (757-****-****) was processes On April
28th and didnt receive the refund until now. I was told that it will take 24hrs. Could you please check the status
- Return refund difficult
- Return refund difficulty
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Star Rewards
Yesterday, I checked my Star Rewards balance and had $10, so I made the trip to the store in anticipation of using these rewards. However, what I didn't know is that you can lose your Star Rewards if you make a return.
Well, I made a $15 return (order #) and when I went to use my $10 Star Reward to purchase my Estee Lauder Face Cleanser that is already quite pricey ($29), they were gone! I was flabbergasted! The service rep and I talked and then it occurred to me, "could I have lost my Star Rewards because I made a return?" to which he pipped in and said, "yes!" Again, flabbergasted. Is there any way to restore my $10 Star Reward?
I am a loyal customer and have made a couple purchases in the past 2 days (coat and face cleanser).
I would be greatly appreciative. Thank you, Jen
- Responsive
- Do not inform customers of loss of star rewards
Preferred solution: Reinstatement of my $10 Star Rewards
User's recommendation: Ask before you return!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMacys
I had a problem I purchased that went on sale. They gave me the sale price and adjusted my purchase.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stamford, Connecticut
I wanted to tell you what wonderful...
I wanted to tell you what wonderful service I received at your Hampton Bays store on Friday, April 17th. I had the pleasure of being assisted by Maria in the women's intimates department.
Preferred solution: I would like Maria to be applauded for her kind and special service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing umbrella parts
- - Never spoke to anyone after a long wait with four automated transfers.
- - The line rang and was answered, but no one spoke for 9 minutes; I hung up.
Never got to speak to anyone. After a very long wait and transferred by a robot 4 times the phone finally started ringing.
It was answered but no one answered for 9 minutes. I finally hung up!
Now Im more than pissed!
User's recommendation: Awful customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manteca, California
Discrimination, racist cashier. video...
Discrimination, racist cashier. Video will be supplied. I have never been so humiliated in my life as I was on this day.
- Always video when having an issue
- I will never shop here again
Preferred solution: Apology
User's recommendation: You will be harassed at this location:
Whatever, you would not be saying this if the cashier was of the same backtround as you. This shows that you are the one discriminating.
Tampa, Florida
2 reasons can't get in to you on line and can't find my order.
I cannot get into my account again. I cannot find out about my deliveries.
I love shopping at Macy's. But since I can't drive, I have to shop online, and you are making it impossible.
Preferred solution: I would like Macy's to get me into my account!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boca Raton, Florida
I placed an order yesterday for a few...
- - Order placed yesterday for tops.
- - Address on file is wrong.
- - Should be 2142 Tigris Dr, West Palm Beach 33411.
- - Macy's records show an old address.
I placed an order yesterday for a few tops. You have the wrong delivery address.
It should be 2142 Tigris Drive. West Palm Beach 33411. 561-242-****. Or 561-312-****.
Deliver order address must change.
Mary Anne McKenzie. Macys has a very old address in their records
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnknown purchase
Representative was able to answer all of the questions that I had. She went above and beyond her duties!!
Preferred solution: All of the issues that I had were resolved by the representative.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: My online order was canceled
- - Ali will call tomorrow at 12 noon to place the order.
- - Pam and Mitchell were patient and helpful.
- - A Consumer Protection Officer helped move the resolution.
The agent Ali should be giving me a call back at 12noon tomorrow to have my order placed once more.
I subsequently spoke with two additional agents, Pam and Mitchell and they were both patient and helpful in assisting me.
I was subsequently connected with a Consumer Protection Officer,.who furthered along the process of resolving my issues.
Though I was very passed about my order not going through, I must say kudos to the customer service representatives. They followed standard procedure and were knowledgeable.
Greenville, South Carolina
Warrenty papers
Today, delivery people delivered a table and 6 chairs. Warranty papers were not given. When asked, I was informed that I would get it by email.
- Warrenty papers
Indiana, Pennsylvania
Returns
I uploaded an incorrect email when placing my order. The order did not fit and needed to be returned. I called customer support, and they were able to easily forward my receipt to the correct email address so I could return my order.
User's recommendation: make sure you use the right email, but if you don't it is a very easy fix!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cranston, Rhode Island
Gift question
I ordered it cosmetics products that said if I buy over $50.00 I will receive a barrier cream, later I got an email with the cancellation of this gift
About
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Macy’s, Inc. is a large retail company. It was founded in 1929. Its headquarters is based in Cincinnati, Ohio, United States. Macy’s offers a broad range of products under the following categories: Women, Men, Home, Bed & Bath, and Shoes. There is also a large stock of handbags and accessories including belts, scarves, wraps, wallets, and backpacks. The company accepts returns for a full refund or exchange. International orders are non-returnable. The company ships their merchandise to more than 100 countries worldwide. Customer service department is available 24 hours a day, 7 days a week. There is a Macy’s application for mobile devices with Apple and Android operating systems.
Macys is ranked 677 out of 12576 in Footwear and Clothing category
USA
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That $15 return was $15 of a previous purchase that helped reach the level for a $10 reward. Since the threshold wasn’t met (after the $15 was subtracted) the reward wasn’t earned.
It is OBVIOUS that if you return an item, you lose star rewards. Not their fault that you are SLOW.