Macys
Macys Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Macys has 2.6 star rating based on 1881 customer reviews. Consumers are mostly neutral.
41% of users would likely recommend Macys to a friend or colleague.
- Rating Distribution
Pros: Sale prices, Product, Ongoing sales.
Cons: Customer service, Poor customer service, Terrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Macys has 2.6 star rating based on 1881 customer reviews. Consumers are mostly neutral.
41% of users would likely recommend Macys to a friend or colleague.
- Rating Distribution
Pros: Sale prices, Product, Ongoing sales.
Cons: Customer service, Poor customer service, Terrible customer service.50% of users think that Macys should improve its Customer Service.
71% of users say that they won't use Macys in the future for similar services or products.Recent recommendations regarding this business are as follows: "You can buy a great deals. Don’t go to Macy’s.", "Do not order online. Colombian customer service is the only access to problems and both reps lied to me. No recourse. Avoid at all costs!", "I suggest updating your inventory to reflect accurate color", "Macy's customer service used to be good, but not anymore!", "Avoid mail order.".
Most users ask Macys for the refund as a solution to their issues.
Review authors value the most Location and Discounts and Special Offers. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Macys Reviews
"Non pissed customer"
I couldn't pay my bill on line , so customer service took care of it for me. The service was excellent and quick . Macy's online services could use some...
"They refused to refund my shipping on a return"
I purchased a bracelet, and it was very cheap for the money, so I decided to return it. I had an email that said free return shipping, and I got a UPS label...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They refused to refund my shipping on a return
I purchased a bracelet, and it was very cheap for the money, so I decided to return it. I had an email that said free return shipping, and I got a UPS label and sent it back.
I brought it to a UPS drop-off. I was charged for the return! I never thought I would have such a runaround of foreign people all telling me the same crazy story when I called customer service. They told me there was nothing they could do for me.
I was shocked that Macy's, an American company, had this nonsense going on. Not one person, even a supervisor, offered to help me. It's not even the amount of the return shipping; as I told them, it was the principle of the thing. How dare they do that?
Not only did you give me something that was way below the standards for the price, but on top of that, you tried to get me, and you did for the shipping. I was not helped at all by these people.
Terrible. I really don't think I'll be shopping at Macy's anymore.
User's recommendation: You can buy a great deals. Don’t go to Macy’s.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
I have received the same error three times!!
Disappointment! I received three pairs of the wrong color of Ugg women’s boots, despite being told that the color I wanted was available.
I was given a 20 dollar gift card and instructed to return to UPS for an immediate refund. However, UPS charged me 6.87 for packaging and printing the label from my phone! I find this unacceptable.
The color I received is not rocky oat! The color I received is a light tan.
- Good prices on sale items
- This has been an on going issue
- Color sent does not match color ordee
Preferred solution: Price reduction
User's recommendation: I suggest updating your inventory to reflect accurate color
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNonexistent Customer Service
I had ordered a few items; one package was for my mom, and I admit that the package was sent to the incorrect address. The items did not fit and had to be returned.
In the interim, my mom had a cardiac arrest event, formerly called sudden cardiac death, and was rushed to the ER, then to cardiac rehab. I had to temporarily relocate to help with my mom's recovery and eventual return to a skilled nursing facility, all of which I had told Macy's during my conversations with their call center. Unbeknownst to me, and this is becoming a sad trend, the store and call center do not communicate with one another. I was told to contact Lands' End directly, which I did, but I never received a response.
Out of desperation, I called the service phone number, and I was told to go to the store the next day, and they could help me with my returns. I went to the store and was basically told, 'too bad.' I am disabled myself, and it's a herculean effort to get anywhere outside of a city.
Uber, Lyft, buses, and taxis are few and far between. I do not understand how I can ask for an exception to the return policy considering the circumstances, be told that Macy's would help me, and then end up with no help at all.
- Convenience
- Selection
- Price
- Customer disservice
- Communications
- Call center
Preferred solution: Full refund
User's recommendation: Avoid mail order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNew sandals' leather bottoms coming off
I received Tommy Hilfiger sandals from you on May 13th. A few days ago I saw the leather footbed has leather beginning to peel off.
They're far too new to be having this problem. I have pictures.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService rep seemed confused.
She told me if I canceled my order which had a pair of shoes when she immediately started to reorder my items on a different credit card suddenly the shoes were not available. How could this be when I had just placed the order with the shoes being available.
Lakewood, Colorado
Customer service lied that they gave a refund on order macys cancelled. No refund was given per my Visa bill showed.
Do not order anything from Macys online. Their customer service is in Columbia and the reps , Elias and supervisor Juan lied to me.
Told me the refund went through 12 days after I received notice that Macys had cancelled the order. I was emailed that I would not be charged. I was charged and no refund was given.
No one to contact in the USA. Do not do business online, it is unsafe and Macys has no customer service!
User's recommendation: Do not order online. Colombian customer service is the only access to problems and both reps lied to me. No recourse. Avoid at all costs!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong item sent
This was a disgusting waste of my time. Shame on Macy's.
Nothing was resolved. To expect me to put in my credit card number and pay $5 to talk to another agent.
I could not return the item because you sent an item I did not order. Shame on you!
- Your shipping is usually very good and returns are good
- This new customer service protocol is horrible
Preferred solution: Receive the item I actually ordered or a refund.
User's recommendation: Macy's customer service used to be good, but not anymore!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Star Rewards Owing
Company fixed the issue and I have been provided with full refund.
My account number 47-028-0**-**7-0 was opened in 2011 and appears to have been arbitrarily closed, taking away my $$$ owing. Original purchase $13,128.44. I phoned 1-80*-***-**** about this on July 26th, and somebody was to review and email me. Today, August 14th, I have not heard anything.
I have all the documentation.
The receipts clearly state, 'This card does not expire and no fees are imposed.' The contract info that came with Macy's Thanks For Sharing Card clearly states, 'Your Thanks For Sharing Card, with accumulated Card Value, will be a non-expiring card that is mailed beginning February 2012, etc., etc. Please email me ASAP.
You need an active, open Macy’s card to use the Star Rewards. The rewards do not expire as long as the account is open. Macy’s may have closed your account due to inactivity.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo he recibido la tarjeta de Macys
Aplique para una tarjeta de Macys el día 6/23/2025, me lo aceptaron e hice una compra. El día 7/6/2025 realicé el pago de lo que había comprado el día 7/6/2023, pero aún no he recibido la tarjeta.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInk tamper left on my purchase
I bought a sweater on vacation. I came home and the security ink thing was not removed.
I have my receipt. I live 300 miles away. No one will answer the phone at the Valencia Macy's store. What can I do?
There are no Macy's stores within 200 miles of me.
Please help. Can a Kohl's or TJ Maxx store remove the security tag if I show my receipt to them?
Preferred solution: I can return it by mail but I should not have to pay for shipping.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder - my money taken
Call me ASAP ( 440) 539-****
Tina Cannon. I THINK I WAS SCAMMED.
Order number 144881-****1169.
Tv was only Like $60 for a 40 inch.
Online help discount code
The discount code offered 20% off my bag discount, but the customer service agent said that the discount was only on certain items. So I'm very disappointed.
Preferred solution: Price reduction
Merchandise certificates not received
They *** me out of two merchandise certificates already. When I call, they could never find my refund, they say.
Preferred solution: Full refund
I was very happy pleased with the understanding of the customer service Representative l
I didnt receive my current bill however
I was going to the to do some shopping however something told meto call to see if owed anything.,I explained to the Customer
Service Representative that I never received
a curren bill.,she was very understanding and
had the late fee waived. I have had a credit card with Macys since 1977.
User's recommendation: A wonderful store to shop for all your needs and family and friends
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not gotten a call about when to pick up rugs that are being returned.
First of all, I am not angry; this is just the only phone number I found. Macy's was supposed to email me with a pick-up date for the rugs I am returning. I have not been contacted yet.
- All aspects of service have been very good
Preferred solution: A pick up date for rugs I am returning
User's recommendation: I have been very happy with all aspects of Macy’s service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized charges on my account
When I call I get placed on hold today’s call list so far.10:04AM 12sec - something disconnected the call.9:56AM - 6mins 24sec - placed on hold waiting for supervisor 10:05AM 1m 2sec - placed on holdPreviously calledSunday 1:02PM 9min 15sec placed on holdAll this on top of trying to get thru to a supervisor via chat online and in the app.
I expressed my preference to order the chain over the phone since they couldn't find any record of my order placement. I was planning to pay with a prepaid credit card that I specifically acquired for this purpose. Apparently, the first order I tried to place was charged to my PayPal account, which was unlinked, and I failed to notice this. Unknowingly, I had paid $39, which was the initial amount, and later they charged me an additional $50.17 on my PayPal.
Now, they're telling me to dispute this with PayPal. However, PayPal says that I can't dispute it because the transaction hasn't processed yet, meaning I should have been able to just cancel the order. Unfortunately, I can't find any proof of the order in my app, and the customer service claims they can't find it either. Even though a representative eventually admitted they could see it, they are currently unwilling to refund my money.
Every time I've asked for a supervisor, they've put me on hold and played unpleasant hold music. I've attempted to reach out for help twice already today to no avail, and the corporate number I tried to call is no longer in service. I want my $50 back.
They're telling me that I'd have to wait 10 days to recover the money that they took without my authorization, and I don't feel like I should have to wait 10 days just to get back the money they stole from me. I would have had no idea they even took the money had I not been preparing my taxes for the year.
- It is all cons
Preferred solution: Full refund
User's recommendation: What’s your accounts because I didn’t authorize any permissions on Macy’s to access my PayPal account but they access it without my permission and took $50.17 when my order was only $39 and something
About
, , , ,
Macy’s, Inc. is a large retail company. It was founded in 1929. Its headquarters is based in Cincinnati, Ohio, United States. Macy’s offers a broad range of products under the following categories: Women, Men, Home, Bed & Bath, and Shoes. There is also a large stock of handbags and accessories including belts, scarves, wraps, wallets, and backpacks. The company accepts returns for a full refund or exchange. International orders are non-returnable. The company ships their merchandise to more than 100 countries worldwide. Customer service department is available 24 hours a day, 7 days a week. There is a Macy’s application for mobile devices with Apple and Android operating systems.
Macys is ranked 557 out of 11645 in Footwear and Clothing category
USA
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The “service phone number” you called, was that Land’s End? If it was.
they cannot speak for or change a Macy’s policy. If that number was Macy’s, call it back to return through the mail.