Dottie W Nqn

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Verified Reviewer
| map-marker Carthage, North Carolina

Complaint regarding shoe purchase

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I placed order #451177****, Red Charles David heels, SIZE 11 on October 30, 2024. The item was delivered on November 6, plenty of time before the affair that I had planned to wear them.

However, they were shipped in a size 11 box, but the shoes themselves were size 10 and I could not wear. I could not exchange them with Macy's because I had ordered then on line and they did not carry the shoe in the store because it was ordered on line.

If I had tried to send them back to be exchanged the pair would have arrived too late. I even searched the Macy's store for a comparable red pair and saw nothing suitable for the occasion.

I am very disgruntled and dissatisfied with your company because of the inconvenience and because my planned outfit was ruined.

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Branne, Gironde

Complaint

Macys - Complaint
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On September 22, 2024, I purchased XXL pajamas on the Macy's website for 89.05 (paid with PayPal), subject to order X299766****.

The latter was much too large and did not correspond at all to the XL sizes purchased in Europe, I opened a complaint on PayPal on October 4, 2024 (file PP-R-APF-5443**** seller X299766****.)

On October 11, I received the return authorization from Macy's by email along with a return label in PDF. I followed the instructions given in this PDF and it was the trucker who labeled the package.

On October 22, 2034 the package was delivered against signature to D Norton.

PayPal refuses to reimburse me on the grounds that the delivery address of the return slip that you sent to me in the PDF of your return authorization of October 11 is different from the one in its possession;

I remain convinced that you will not consider it fair to keep the 89.05 for this purchase. Also I would appreciate it if you could reimburse me from my PayPal account (alanpar@***.fr).

I can sen you on request attachments for evidence.

Best regards.

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1 comment
Guest

American sizes will never be the same as European sizes. By the way, this is not the Macy's website.

Lakeysa R

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Same day Order delivered to wrong Address

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Macys - Same day Order delivered to wrong Address
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Macys - Same day Order delivered to wrong Address - Image 4

I placed an order for same-day delivery at Macy's online. I paid for same-day shipping with the DoorDash service that Macy's provides.

My order was delivered to the wrong address! Macy's online chat customer service sent a picture of my order being left on the grass at the wrong home address. Macy's has to conduct an investigation before issuing a refund. I called and spoke with a supervisor, but she was of no help either.

I wish I had just ordered regular shipping. I already felt skeptical when they mentioned DoorDash. This has been a horrible experience with Macy's and DoorDash! I also called DoorDash and they have to comply with Macy's policy.

The DoorDash driver was to blame for all of this, but I feel Macy's could have handled this better by sending me another item or processing my refund right away. VERY UPSETTING AND DISAPPOINTING!!!

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Loss:
$90
Pros:
  • Same day delivery
Cons:
  • Horrible policy and customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t use same day delivery with Macy’s and DoorDash

11 comments
Julen Wca

The only people who should be blind or deaf are the one making fun of blind and deaf people. Using it as an insult.

Julen Wca

The OP and you talk about being attracted to children. The 2 of you need to get cancer.

Guest
reply icon Replying to comment of Julen Wca

Karma

Julen Wca

The only people who are wrong us you and the OP. She is RETARD and can't read.

I noticed that anonymous has the same IP address as the OP. You are the one that is acting like a child.

Julen Wca

I know that you are a young child. But unless they do an investigation they cannot just give you the item again or a refund.

There are dishonest people out there who would lie when they received the item and claim they did not an ask that it is resent or or a refund.

This would cause the company to lose money. When you get older you will learn that the world is not full of rainbows and sunshine.

Lakeysa R
reply icon Replying to comment of Julen Wca

Julie Whitey Wacky, I'm certain I’m older and more experienced than you. I see that you are dyslexic, read it twice and slower.

I know it’s hard to comprehend what you read. If you had some sense you would know there is more to every situation such as this idiot. Again read it over slowly and maybe you will comprehend just a tiny bit. It’s clear & obvious how the refund process works as well as the process of sending the item again.

It’s common sense how it all works okay. If you had some sense you wouldn’t have responded with that ignorant response. Get a life and stop living off of giving negative comments to strangers!

Try to Be happy more. I’m sure your life could be better but just pray about it.

Julen Wca
reply icon Replying to comment of Lakeysa R

I am happy liar. Your parents need to use the whip on you.

Julen Wca
reply icon Replying to comment of Lakeysa R

I am older than 6. I doubt that you are older than me.

You a RETARD. I am NOT DYSLEXIC. EVEN if I were. It is a birth disorder.

Using it to insult is rude and immature. GROW UP CHILD. I know more about life than you RETARD. The world is not perfect.

THEY HAVE TO DO AN INVESTIGATION. HOW HARD IS IT TO UNDERSTAND YOU STUPID IDIOTIC RETARD.? My name is not Julie.

You must be dyslexic to read the name wrong. Stop talking about how daddy forced himself onto you.

Guest
reply icon Replying to comment of Julen Wca

You regularly tell people, with your hundreds of accounts that change daily, that you hope they go blind, go deaf, get cancer. Knock it off.

Not everyone here is wrong. I realize you have this bizarre sense of entitlement and delusions of grandeur, but you are often, very often, WRONG!

Julen Wca
reply icon Replying to comment of Lakeysa R

You are lying to call me DYSLEXIC. You need to read slower and 66 times.

RETARD. Your parents need to use the whip for your lying.

View more comments (10)
Tyrone H Nmg

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Verified Reviewer
| map-marker New York, New York

Bed bugs

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Macys - Bed bugs
Macys - Bed bugs - Image 2

Bought headboard from Macys full of bed bugs,this is unacceptable ,the company needs to protect the customers from this type of behavior.

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User's recommendation: Inspection of everything being delivered

Lauren B Kbq

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Faulty necklace purchase

Macys - Faulty necklace purchase
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The representative was very nice, but Macy's did not solve my problem. I purchased a $328 cross necklace that just fell off when my son was wearing it, and it was lost.

This is the second time I purchased this necklace because the first one also just fell off and was lost. Because it happened twice, I am convinced it has a faulty clasp. Since I cannot send back the broken one (it was lost when it fell off), Macy's would only offer me a very small discount if I wanted to purchase another replacement. It's not worth it!

I would have to buy another chain for it because I wouldn't trust that it would stay on.

I think because I have been a loyal customer, they should have done more. I will now shop somewhere else.

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Loss:
$328

Preferred solution: Full refund

Anonymous
map-marker Yerington, Nevada

Excellent Customer Service

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Macys - Excellent Customer Service
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Item purchased was "Bella Rocket Blender 8 piece set". Please forward my opinion to Lawrence Pineda. I rate my experience a 10

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Anonymous
map-marker Katy, Texas

Service in willow Brooke is a ( 0 )

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Macys - Service in willow Brooke is a ( 0 )
Macys - Service in willow Brooke is a ( 0 ) - Image 2

They dont answer the phone.

There is no good customer service.

They do not respect the customer.

I have a credit card I will NOT buy there with it!

Done (832)867- ****

Retired!

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User's recommendation: Don’t shop a Macy’s

SusanJ R

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Verified Reviewer

Corporate partners shell game

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I have contacted BBB with my concerns about Corporate partners shell game. Macy's accepts sales and payments under the Macy's name.

Then Macy's passes the return or refund or price adjustment to the "partners with a delay to keep money longer. This corporate shell game is unacceptable!!

My order # is 450896****

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Pros:
  • Usually good quality
Cons:
  • Corporate shell game

Preferred solution: Price adjustment & refund IMMEDIATELY

User's recommendation: BE CAREFUL

Antwuan Rxm

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Verified Reviewer
| map-marker North Hollywood, California

Falsified expect by delivery date

Macys - Falsified expect by delivery date

Falsified expect by for delivery and no actual shipment updates from tracking purposes. When I tried to cancel the order they refused to cancel the unshipped item.

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Lee P Vpl

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Verified Reviewer
| map-marker New York, New York

Macy's made an online mistake with my address, won't acknowledge, The item was not shipped to my mailing address, therefore I never received it, but Macy's is holding me responsible for payment.Macy

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Macy's online sent my item to a shipping address that wasn't my own. I have evidence from the email confirmation.

Macy's won't acknowledge their mistake, in turn, holding me responsible for their error.

I've dealt with the company for over 25 years and have never been late with a payment. I won't pay for something I never received, would you?

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Pros:
  • Good deal
Cons:
  • Own up your misto

Preferred solution: $306.80 removed from Macy's account

sushma B Hur

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About not receiving the order

Macys - About not receiving the order

I ordered the item, but I have not received it yet and haven't gotten any information about when it is arriving. It's already been over two weeks.

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Preferred solution: Deliver product or service ordered

Gail W Qgf

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Verified Reviewer
| map-marker Sharonville, Ohio

Refund

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The return process was not completed. The customer service had to finish it. Now, I have to wait another 3 to 5 days to get a refund.

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Preferred solution: Full refund

User's recommendation: Make sure you are not buying from a third party.

Needham Teu
map-marker Waukesha, Wisconsin

Very poor customer service

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I tried to cancel an order I placed online within five minutes. It took forever to finally reach a live person and within a couple minutes I was disconnected from the call.

I called back and had to go through all the preliminary recording, etc. before I got another representative.

By then I was told the order was in process and could not be canceled. Very unhappy with Macys and am considering canceling my credit card from the store.

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Resolved
Brenda L Vop

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Verified Reviewer

Resolved: Delivery problem

Updated by user Sep 19, 2024

Company fixed the issue and I have been provided with apology.

Original review Sep 12, 2024
Original order was on 9/4. It was cancelled on that day. Delivery was scheduled for 9/5. The delivery man showed an ottoman that was damaged and asked, 'Do you want this?' I replied, 'Not the ottoman, but I will take the chair.' He replied that he could not do that - it all has to go back in the same box.

Rescheduled to 9/13. I was okay with this since company was coming from out of state on the 14th. Then, I received another email stating that it will be delayed to the 17th. Ugh!

Today I received an email that states it is ready for delivery and I should call to pick a delivery date. I'm happy and thinking it will be able to get here before my company arrives since it is ready. But, once again, the date it now gives me is the 25th.

Does this include the second one that is due to arrive on Oct 4 or do we start all over with this reservation update every two or three days?
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Preferred solution: Deliver product or service ordered

User's recommendation: Not very good at this point

DeAnna G Whe

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Verified Reviewer
| map-marker New York, New York

Fraudulent charge on my card

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Updated by user Sep 23, 2024

Warrant affidavit to arrest

Original review Sep 23, 2024
I'm very upset. Someone has stolen my identity.

Her name is Nina Campbell, Nina Shanique Camel, Nina Shanique Campbell. She is the person who stole my credit cards, my profile, my identification, my purple lavender wallet that has diamonds on it. It says BB. I am tired of this lady impersonating me, entering companies.

It hurts to participate in inventories of practitioners and politician reviews. I'm tired of the negligence, I'm tired of the constant harassment, and I'm also tired of the issue that she can't use her own credit. Why do they steal credit cards and identifications? Because they have poor standards in this matter.

I feel that it does not need to be in a high standards area.

Standards such as for investors like me, Deanna Gage Sullivan. This message has been paid for by Deanna Gage Sullivan.
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Loss:
$4000
Pros:
  • Glass door
Cons:
  • Glassdoor

Preferred solution: Full refund

Roberta S Bcp

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Verified Reviewer
| map-marker Edmond, Oklahoma

There is NO human being to discuss a credit card dispute. I am being billed 2.00. I have paid for everything, no late payment, I have returned the last purchase and I am still getting biller 2.00

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Macy's steals from its customers little by little. I do not owe them $2.00 for anything and I refuse to pay it. Go ahead and sue me, I will see you in court.

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User's recommendation: Cut your Macy’s card in half and report them

About

Related Companies

Macys Inc, Bloomingdales, Bluemercury, Macys Careers, Macys Restaurants

Summary

Macy’s, Inc. is a large retail company. It was founded in 1929. Its headquarters is based in Cincinnati, Ohio, United States. Macy’s offers a broad range of products under the following categories: Women, Men, Home, Bed & Bath, and Shoes. There is also a large stock of handbags and accessories including belts, scarves, wraps, wallets, and backpacks. The company accepts returns for a full refund or exchange. International orders are non-returnable. The company ships their merchandise to more than 100 countries worldwide. Customer service department is available 24 hours a day, 7 days a week. There is a Macy’s application for mobile devices with Apple and Android operating systems.

Macys reviews and complaints

Macys is ranked 538 out of 5676 in Footwear and Clothing category

Area Served

USA

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